Ford of Northampton

Lynda was very professional and knew the product well. Was very good with a demo of the features and functionality of the vehicle. She guided me to the best vehicle for the needs I had versus my emotiona Was very good with a demo of the features and functionality of the vehicle. She guided me to the best vehicle for the needs I had versus my emotional attraction to the higher priced Sport model. Would shop Ford of Northampton again. PQ Easthampton More

Service itself is good; Ford of Northampton is used to my coming in now and provides a loaner or gives me a ride. My Ford C-Max, purchased in Feb. '13, has been in the shop 6 times already: 1 for a loose wir coming in now and provides a loaner or gives me a ride. My Ford C-Max, purchased in Feb. '13, has been in the shop 6 times already: 1 for a loose wire the week I bought it, 3 for failing to start (towing required), & 2 for recalls (one a "customer satisfaction" modification). Despite good service and liking the car, I'll get rid of it if it continues to require work. It hasn't gone 5000 miles yet. More

We felt that we were listened to every step of the way. We never felt rushed, especially during explanation of all the "high" tech things on the dash. Thank you. Joanne Moynahan We never felt rushed, especially during explanation of all the "high" tech things on the dash. Thank you. Joanne Moynahan More

Completely satisfied with process. Entire staff, and Derek in particular, put me at ease and helped me make a decision. My wife will be buying a car there in the next year based on my experience. Derek in particular, put me at ease and helped me make a decision. My wife will be buying a car there in the next year based on my experience. More

My regular 3,000 mile oil change was done and also the "Works" check up was performed. I was impressed with the Vehicle Report Card which came with my invoice. The Tech even measured my tire depth!! I "Works" check up was performed. I was impressed with the Vehicle Report Card which came with my invoice. The Tech even measured my tire depth!! I have very low mileage on my 2004 Ranger and feel confident my truck will last many more years with the help of George and his techs in the service department. Thanks More

We had a very pleasant experience at Northampton Ford. Our sales person, Derek Larivierre, was very helpful. He answered all of our questions with patience and understanding of our needs. He worked with Our sales person, Derek Larivierre, was very helpful. He answered all of our questions with patience and understanding of our needs. He worked with us to come up with a fair trade in value for our old car that made the deal work for us. All the other staff were very friendly and helpful when Derek was not available. The whole process was very smooth and went much faster than we thought possible. A big factor was the availability of a car (C-Max) that we wanted and the ability of the dealer to have it for us right away along with taking care of all the required paperwork. We will be long term customers and will recommend them to our friends. More

When I went in for service, I was told that the Cat. Converter had cracked and needed to be replaced, not the news or price you want to hear when you think its just the flex pipe. R B Easthampton Converter had cracked and needed to be replaced, not the news or price you want to hear when you think its just the flex pipe. R B Easthampton More

Bill Richards and our salesman Timothy Walz made it possible for my wife (Jackie) to have a very happy Mother's Day. Mr. Richards gave us a very fair trade for our 2006 Explorer and got us an afforda possible for my wife (Jackie) to have a very happy Mother's Day. Mr. Richards gave us a very fair trade for our 2006 Explorer and got us an affordable lease payment thru the exeplary efforts of Business Manager Bill Lundy. We have had some tough economic times in our family over the last couple years and were afraid of what kind of payment tier that we would get stuck with. Mr. Richards and Mr. Lundy were able to arrange Tier 1 Credit for us . The salesman Tim got the vehicle she desired a 2013 Escape in the color she loves and with all the features she wanted - he treated her like a Queen !!!. We are very happy with the vehicle which has been greatly admired by Jackie's coworkers and our family. We have heartily endorsed this dealership to our friends, family and aquaintances. When we were introduced to the Service Manager George Liptak, I recognized him from another dealership that he worked for that we had patronized and were pleased to see him and we compliment this dealership for having the good sense to make him their Service Manager. Lastly Mr. Richards was the most impressive General Manager that I have ever met. He was extremely knowlegible and took away our anxities of a new car aquisition. He even made us a pot of fresh coffee - I never saw any other General Manager do that - oh I forgot to mention that I once sold cars for 2 dealerships. Mr Richards even gave us a follow up satisfation call - when he got me on the phone he spoke to me briefly and then said that he really needed to talk to Jackie as" she is the #1 important person in this deal"!!! When I told her what Bill had said she was even happier and said " I am not getting a car ever from anyone else - only from Bill". I then got the phone back and Bill and I both said together the Dr. Phil line - " If Mamma Ain't happy than no one else is happy" Jackie overheard us and giggled - "You guys should remember that"!!!! I want to thank Northampton Ford for making "Mamma Happy" !!!! Sincerely - E.B. & Jackie More

Excellant customer service and the car was a quality product. We were treated with respect and were happy with our trade-in price. The dealership handled us in a sincere friendly way. product. We were treated with respect and were happy with our trade-in price. The dealership handled us in a sincere friendly way. More

Would be nice if late night hours offered at least 1 day a week Not too crazy about the driving in and out of service but I'm sure in the winter I'll like it. a week Not too crazy about the driving in and out of service but I'm sure in the winter I'll like it. More