Ford of Northampton

service dept. sucks, had my 2020 Lincoln in for cooling seat issues they had the car for a week and drove it 66 miles and found nothing .ford of Northampton in Northampton,MA seat issues they had the car for a week and drove it 66 miles and found nothing .ford of Northampton in Northampton,MA More

For someone in a wheelchair , disabled with MS , their car is their most valuable possession !! The folks at Ford of Northampton reacted promptly to a dead battery, replaced it after a careful recharge p car is their most valuable possession !! The folks at Ford of Northampton reacted promptly to a dead battery, replaced it after a careful recharge proved it needed to be replaced !! They then performed an oil and filter change, tire rotation, checked tire pressure, ,a multipoint inspection, and, topped off fluids !! Followed by prompt delivery to my home's disabled parking space , the men were courteous to this old man !! THANK YOU to all the staff !! Jim Brooks More

Brought my Ford Escape in for oil leak once they did job, crank shaft, Main seal leak I was told I had exhaust problem to the tune of 3200.00. But the worst is after two days still had leak!! Went back now crank shaft, Main seal leak I was told I had exhaust problem to the tune of 3200.00. But the worst is after two days still had leak!! Went back now saying transmission leak for another 800.00. Done with Ford of any kind. They had to take transmission out to fix main seal they won't take responsibility that the leak is from their work! Going back to a HONDA! More

They do a great job- friendly service , good people there. I would recommend them highly. I don’t see why I have to use 25 words we take two cars to them, in fact we bought our last car there because o there. I would recommend them highly. I don’t see why I have to use 25 words we take two cars to them, in fact we bought our last car there because of the fact that we like the service department More

I contacted this dealership in order to return my leased car. Initially, I had wished to purchase the car, but after 2+ weeks of being shoved off via email/phone call, I decided that I did not want to give car. Initially, I had wished to purchase the car, but after 2+ weeks of being shoved off via email/phone call, I decided that I did not want to give Ford my business and simply wanted to return the car. I set an appointment and went into the dealership only to have them tell me that they could not acquire the appropriate information and would not accept my car that day. And that I should call them back. No one in the dealership was wearing masks or keeping 6 ft of distance from me. I was able to return my car to another dealership who handled my case promptly and without hassle. I would strongly recommend not giving this dealership your business. More

Went to buy a new F150 but they inflated the price Last August Ford was offering 10K in incentives to buy a new F150. The dealership and I agreed to 14K for my truck. So in the end I should have paid $ Last August Ford was offering 10K in incentives to buy a new F150. The dealership and I agreed to 14K for my truck. So in the end I should have paid $36k for a $60K truck right? Not so with Ford of Northampton. The financing papers would have had me paying the original 60K. I walked out and bought a truck elsewhere. More

Friendly environment was looking to trade in my 2 door jeep, for something with 4 doors. Upon arrival I was treated with respect and didn't feel as if anyone was trying to was looking to trade in my 2 door jeep, for something with 4 doors. Upon arrival I was treated with respect and didn't feel as if anyone was trying to take advantage of me. Overall great experience, and look forward to my next encounters in the future, at Ford of Northampton. More

"Brand New Truck" Went in to look for a used truck, ended up driving away less than a week later in a brand new F150. Tony was wicked helpful, knowledgeably and not at Went in to look for a used truck, ended up driving away less than a week later in a brand new F150. Tony was wicked helpful, knowledgeably and not at all pushy. We test drove a variety of trucks with different trim levels, options, and motors just to get a feel of what would be most suited to me. After speaking with me at length abut driving habits and past vehicle history he suggested a lease. I was hesitant at first, I had never had a car payment before as I always drove older cars or trucks with high miles. I was given a sheet of paper that explained every possible option I had for monthly payments. Different down payments, different mileage allowed per year, different trucks. I decided leasing was the best option for myself and I really enjoyed the truck. I was told to go home and sleep on it, no pressure. The next day I returned and asked if there was any black trucks available, the Magma Red wasn't my first choice. Tony and Joe found one had it shipped from New York just for me. I met Denise on my lunch break to sign and finalize all the paper work. Overall I was very impressed, never felt pressured, and ended up driving away in something I had never thought possible, a brand new Ford. More

Third Ford Focus Traded up again, and got a great deal! Love my car and Tony Blais was great. He got me the car I wanted, answered my questions and provided solid se Traded up again, and got a great deal! Love my car and Tony Blais was great. He got me the car I wanted, answered my questions and provided solid service. More

Done with them Brought in a vehicle for front brake pads only. Was told bill was 673.00. Also was told they changed a brake light for an additional $20. I was never Brought in a vehicle for front brake pads only. Was told bill was 673.00. Also was told they changed a brake light for an additional $20. I was never asked for my permission to change this additional item. The vehicle had 50,000 and I made sure the vehicle was brought in before metal noise. I asked why new rotors were installed and why weren’t the originals turned on the lathe. Brian stated, “ford puts out these rotors that pit easily and we’ve had to change them on cars with only 10,000 miles. (Great info for when I look for my next vehicle—not Ford). I paid the bill and drove home. I checked the taillight assemblies because there was no indication of what side brake light was changed. Fortunately I noticed right away because one bolt was missing (there are two that hold the taillight assembly on) Went back to Ford and Brian summoned the mechanic who changed the bulb. This mechanic stated he lost the bolt and said, “it didn’t matter. Not apologetic at all. Didn’t even tell anyone. I almost lost it -Hello vibration causing only remaining bolt to loosen. I’m sure Ford of Northampton wouldn’t pay for a new taillight assembley when it came loose, flopped around and cracked. This mechanic said they didn’t have the proper replacement bolts so he took one out of the service managers truck. Lesson learned. More