Ford of Northampton

Hyundai Genises Nick Waddle was extremely helpful, courteous, respectful and easy to deal with! I would 100% buy from him again! I had a problem with the car they did Nick Waddle was extremely helpful, courteous, respectful and easy to deal with! I would 100% buy from him again! I had a problem with the car they did not know about that was not under warranty that they will take care of for free, since I had just bought the car. More

Exactly what I hope for in a service visit I came in with "noises". The problems were found and solved. I feel that some serious problems were avoided by the repair. Great job Northampton Fo I came in with "noises". The problems were found and solved. I feel that some serious problems were avoided by the repair. Great job Northampton Ford! More

Very happy customer This was my first expire nce buying a vehicle. The folks at Northampton ford were very friendly and helpful. Very happy customer will be back in the f This was my first expire nce buying a vehicle. The folks at Northampton ford were very friendly and helpful. Very happy customer will be back in the future. More

OK, but Could be Better My experience purchasing my 2013 Focus Hatchback was fine; I dealt with a nice salesman who is no longer there. However, when I have talked to other s My experience purchasing my 2013 Focus Hatchback was fine; I dealt with a nice salesman who is no longer there. However, when I have talked to other salespeople there with general questions about models of Fords, I have gotten answers which were very characteristic of the stereotypical slick car salesman. One of them told me I couldn't trust Consumer Reports magazine, the most impartial resource in existence for consumers. I find the people in the service department unfriendly; I don't feel like a valued customer, even though I have been going there for decades and have purchased 5 cars there and referred a buyer to them. They are also not technologically savvy or helpful. I go to this dealership, because it is convenient; that's all. And they're not terrible. I do like that they have occasionally given me a ride home when they needed to keep my car longer than I had anticipated. More

Good overall, with a couple minor glitches I am thrilled with my new car, and I think I got a fair price on the car and the trade-in. I just have two minor complaints. When I showed up to clos I am thrilled with my new car, and I think I got a fair price on the car and the trade-in. I just have two minor complaints. When I showed up to close the deal and pick up the car, there was a pretty big scrape on the passenger-side door handle. When I pointed it out to my sales rep, he had it fixed right away, but it should have been noticed and fixed without me having to point it out. Also, the closing sales pitch about the five different available extended-warranty packages stole 30 minutes of my life that I'll never get back. I really didn't need to hear a list of every single type of spill that the cloth protection package will repel. Overall my experience was good. If you paid a bit more attention to detail on delivery, and less to the warranty sales pitches, it would have been truly exceptional. More

wonderful service and friendly staff Don't know of too many people that look forward to going and have their vehicle serviced like I do. Know I will always be greeted by professional peo Don't know of too many people that look forward to going and have their vehicle serviced like I do. Know I will always be greeted by professional people. Whether I wait for my vehicle or leave it, I know it is in good heads. Was so pleased with this last detail job that I had done and hope they never change from them. I was fortunate enough to talk with you, Scott and also George. Always a pleasure doing business with Ford of Northampton More

excape Fast service, excellent price. We had a fair trade-in although I wanted a little more. Linda covered a ton of information even though it took a lot Fast service, excellent price. We had a fair trade-in although I wanted a little more. Linda covered a ton of information even though it took a lot of time, it was worth it. More

Great service ! Even though an item I had installed had failed, the service department was able to remove the part and still get me out in a reasonable of time. ! Even though an item I had installed had failed, the service department was able to remove the part and still get me out in a reasonable of time. More

A good experience Josh Bolan was my customer service representative. He did an excellent job. He notified me when the car service was complete. He had it completed in Josh Bolan was my customer service representative. He did an excellent job. He notified me when the car service was complete. He had it completed in the requested time. More

Directionals Everything was really good. Guess I'm always amazed @ today's cost. Nothing personal. Thank you for taking care of the problem so quickly. Es Everything was really good. Guess I'm always amazed @ today's cost. Nothing personal. Thank you for taking care of the problem so quickly. Estelle More