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Ford of Peoria
Peoria, IL
222 Reviews
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Showing 222 reviews
March 16, 2019
dishonest and does not stick with agreed price My husband and I went with our two children to purchase a new car. My husband had been speaking with Mario throughout the day and had negotiated a p My husband and I went with our two children to purchase a new car. My husband had been speaking with Mario throughout the day and had negotiated a price for a new 2019 Ford Fusion SE. He confirmed multiple times on texting of the price of the car and Mario confirmed and even said that it might be cheaper once we got here based on some Ford discount which was still never really explained to us but whatever. We were promised by the sales managers who was on that evening that he would call us first thing in the morning to discuss the possibility of looking at another car. Even if they would have come down in price we had already been there for over 2 hours with basically nothing done. We have a 12 month old son and 3 year old daughter and it was now 7:00pm so they were hungry and tired. We just wanted to leave. We were told one price and then after they put a hard hit on our credit decided to tell us that...**SURPRISE*** we are actually going to charge $4,000 more than we had negotiated and agreed on the phone. My husband and I work opposite shifts so our time together is precious and to mislead us to try to make a sale is wrong. And then to promise you'll call to work something out the next day is just adding insult to injury. Come on, Green. You were once so much better than this. Who is running this place and why can't my husband or I speak to anyone? I think the worst part about this whole ordeal is that we had told my daughter that this was the car mommy and daddy were getting and like toddlers do, she was extremely excited and calling it her "rocketship". Its not even necessarily the price difference, Green. We could have afforded it even if there was no sales...the fact is that you mislead us and would have continue to do so unless we would have called you out. Well now you're getting called out. I hope no one else has this experience and I hope you can use this as a way to improve your process. Negative reviews are what should help an organization grow. I have to say that Mario was very nice to us while at the dealership. He helped transfer our car seats for the test drive and even helped move them back when we left. He saw my daughter was getting hungry and asking for the popcorn and he went to make her some. Personality wise he is very nice he just can't promise a price to get customers in the door to only not deliver on that promise. PS, the story doesnt end. remember when we said the manager was suppose to call us first thing the next morning? Guess who never called? Yep, the manager who was so concerned with our situation. We emailed the general manager Ashley Bradshaw who never emailed back but we did miss a call from Scott Campbell who when trying to call and text him back did not even respond back even after two calls and two text messages to his private cell phone. The only way I'm purchasing this car now is for them to honor the original price that Mario kept repeating back was the price of the car. Make this right, Green Ford. More
by peoriafleet1
Employees Worked With
Mario, Scott Campbell, Ashley Bradshaw, Sean Straley, Madison Green, Mark Tondi, Doug Hall
Helpful March 15, 2019
Horrible Experience with car buying. Run away. Run, run, away. Spoke with a sales representative for 4 hours over text messages about trying to buy a new 2019 Ford Fusion. We chatted abou Run away. Run, run, away. Spoke with a sales representative for 4 hours over text messages about trying to buy a new 2019 Ford Fusion. We chatted about the current incentives and I told him the price I was finding at other dealers and he said they would gladly accept that price. Needless to say, we went to the dealership to purchase this automobile (my wife and two toddlers with me) and after over 90 minutes of waiting and paperwork decided to tell me that the car was $4,000 more than we had agreed upon. I showed the text messages that were extremely clear and even the manager there said there was nothing they could do. I emailed and called the next morning and did receive a call back from the service manager while I was busy but i have texted and called him back with no response. I am extremely frustrated and don't usually take to writing negative reviews but I was deceived and manipulated to try to make a sale. The shadiest part was when they were showing us our monthly payments. they were almost $100 more than we were budgeting and then we asked for an itemized breakdown of the charges and they would not even provide us with how much they were charging until we were threatening to leave. The kept trying to say "oh here we will take another $500 off" or "what can we do to earn your business". For starters Green Ford you can honor the prices that your salesman negotiated and realize that there is hard proof that he said it not once, not twice, but three times. If you can't stand behind your word what kind of company are you? As I was leaving the manager tried to tell me that he could show me other Ford Fusion SE but he just couldn't sell this one for that price because it was $2,000 more. I will only purchase the car I spoke to them about at the price he agreed upon. Well, is $2,000 worth all of this, Green? Why not just stick by the word of your employees and not waste your customers time. Maybe this post will cause someone to finally contact me. I thought sending the email to the general manager with a copy of the text message exchange would warrant further investigation and concern but clearly not. Good Luck, Green Ford...you lost all of my respect and the only way to make this right is to stick by the original price you promised. More
by ericjudd88
Employees Worked With
Mario
July 04, 2018
Very good sales experience. All employees were friendly & polite. I would recommend John Mabee to anyone looking for a new Ford. Facilities were very clean & modern. All employees were friendly & polite. I would recommend John Mabee to anyone looking for a new Ford. Facilities were very clean & modern. More
by Tomr64
Employees Worked With
John Mabee, Justin List
May 27, 2018
A refreshing and pleasurable experience. Kudos to Roy and Ashley for their friendliness and making us feel at home. Roy was a great salesman; not pushy at all but very patient and informativ Kudos to Roy and Ashley for their friendliness and making us feel at home. Roy was a great salesman; not pushy at all but very patient and informative. He was knowledgeable and explained the operation of the car in an understandable way. He listened to us and helped us to select the car we were seeking. We thank Roy for his honesty and concern in finding the right fit for us. More
by nevertoooldtolearn
Employees Worked With
Ashley Bradshaw, Justin List, Roy Hummel
May 10, 2018
Low Pressure Buying Experience I found the truck I wanted on Green’s website and scheduled a test drive for the next day. Everyone I worked with was professional and not pushy. It I found the truck I wanted on Green’s website and scheduled a test drive for the next day. Everyone I worked with was professional and not pushy. It made the entire buying experience comfortable. More
by DiscoStu
Employees Worked With
Rusty Hall, Katie Cochran, Roy Hummel
May 07, 2018
Excellent service!! Roy Hummel is an outstanding sellman!! He listened to what I was looking for in a car and did his very best to find my car . I was so impressed with h Roy Hummel is an outstanding sellman!! He listened to what I was looking for in a car and did his very best to find my car . I was so impressed with him I brought my son and he brought one from Roy . Roy also took the time to help my son find his car also . I would definitely tell my friends and family how I was treated!!! More
by Ldngunner
Employees Worked With
Justin List, Roy Hummel
April 30, 2018
Great customer service and relentless effort Arthur pannel is not only a great car salesman, he is a great person. Glad to have had the pleasure of his kindness, relentless effort, and great hosp Arthur pannel is not only a great car salesman, he is a great person. Glad to have had the pleasure of his kindness, relentless effort, and great hospitality. He as a family man himself helped me and my family pick the best vehicle for my family. Thanks for your time and effort. More
by Luke32
Employees Worked With
Arthur Pannell
April 25, 2018
Amazing experience! I definitely recommend salesman Arthur So after months and months searching for my very first car! I came upon this dealership and I can say I am extremely happy and satisfied with the out So after months and months searching for my very first car! I came upon this dealership and I can say I am extremely happy and satisfied with the outcome! I looked everywhere and felt like I wanted to give up because nothing matched my needs and all those other places didn’t try hard. I came across this place and they tried their best. Seriously every staff member were really friendly and understanding I had a very great experience. My salesman Arthur pannell was definitely awesome I cannot thank him enough he worked hard and got me where I wanted to be I Walked out with a BRAND NEW 2018 much more than what I expected and I’m very thankful for that! I can say that I am blessed! Thank you so Much green ford Peoria! will recommend 2 thumbs up!!! More
by Nicole22
Employees Worked With
Todd Luczaj, Arthur Pannell
April 20, 2018
Crappie service Green Ford's service center sux I've had my my brand new 2017 explorer in the shop twice for exhaust fumes getting in the cab brakes were grinding in Green Ford's service center sux I've had my my brand new 2017 explorer in the shop twice for exhaust fumes getting in the cab brakes were grinding in the back and have a rattle in the front kept my vechile for nine days total finally go to pick it up and they inform us they didn't do anything to our vechile wanted us to ride around with their tech and let him know when we smelled anything what a joke will be getting rid of this turd as soon as I can and their service center just sucked last ford I'll own More
by Edward L Blackwell
Employees Worked With
Roy Hummel
April 14, 2018
Outstanding Experience! Ashley Bradshaw and Arthur Pannell took good care of me! Can’t thank them enough for a great car buying experience! I highly recommend starting your s Ashley Bradshaw and Arthur Pannell took good care of me! Can’t thank them enough for a great car buying experience! I highly recommend starting your search for a vehicle here! More
by FarmerHopps34
Employees Worked With
Ashley Bradshaw, Justin List, Arthur Pannell
