Ford of Port Richey - Service Center

Toni in service was great! Dropped off my truck at 9 for a rear brake and tire balance job and it was done before lunch with a shuttle to my house and back a rear brake and tire balance job and it was done before lunch with a shuttle to my house and back More

Everyone was courteous and friendly but the 2 1/2 wait for an oil change was a bit much . I dont know if I'll be back. for an oil change was a bit much . I dont know if I'll be back. More

They were on time for my appointment. Everyone was very polite and professional. Rayann was very helpful when I asked about the air conditioner. If she didn’t know the answer, she asked someone who did. polite and professional. Rayann was very helpful when I asked about the air conditioner. If she didn’t know the answer, she asked someone who did. More

Excellent, expeditious service with attention to detail. Nathaniel was a pleasure to work with and I look forward to returning for my future services needed. Nathaniel was a pleasure to work with and I look forward to returning for my future services needed. More

Eveything went fine, I just got a oil change. Did not talk to anybody. I forget who the name of the gentleman that took care of me. Was very nice and did a great Job . talk to anybody. I forget who the name of the gentleman that took care of me. Was very nice and did a great Job . More

Everything was fine. No problems. A a a a a a a a a a a a a a a a a a a a a a a a a a a a a More

Tony governdale is a credit to your service department very very good at her job you’re lucky to have her thank you very much very very good at her job you’re lucky to have her thank you very much More

The towing company brought my suv to the shop. I felt the communication lacked as my service advisor did not communicate well. He said he didn’t leave voicemails. He didn’t even tell me the transmission gu communication lacked as my service advisor did not communicate well. He said he didn’t leave voicemails. He didn’t even tell me the transmission guy was off the day I thought my car was being looked at. I called him all day and left voicemails and I called again at 450 pm to find out the guy called out. Fine. I get that. But why wasn’t I called to communicate that with me? I had to chase him down to tell me that. I was given a rental which I was grateful for. He has never left me a voicemail While I was at work. I asked him about it and he said no he didn’t. he just said no he didn’t. Why do I have to track him down for 2 days to get a response? I am used to a dealer with good communication. I said well good I have the number programmed in cuz I would never have known u called. Is it something that this dealership does? I will make sure I move on down us19 to Ford in tarpon with my issues. I know ppl don’t call these days but sheesh who doesn’t leave a vm then admits, no I didn’t. Maybe new? I really was bothered about the lack of communication. I am a professional and expect the same from other businesses. More

Great service writer, Steve... always looking out for the customers and the dealerships best interests . Truck was serviced in a timely manner. Always puts your vehicle in at the appointed time. customers and the dealerships best interests . Truck was serviced in a timely manner. Always puts your vehicle in at the appointed time. More

Toni is the benchmark all Service Advisors should strive to achieve. She is knowledgeable, friendly and eager to keep the customer satisfied and informed. I specifically request Toni every time my vehicle r to achieve. She is knowledgeable, friendly and eager to keep the customer satisfied and informed. I specifically request Toni every time my vehicle requires service. Notwithstanding, this visit was for the A/C clutch to be replaced, as per a Ford TSB. I also purchased 4 new tires and had a 4 wheel alignment performed. During the removal of the clutch, a bolt broke off, necessitating the replacement of the A/C compressor. Since the compressor was on backorder, I was provided a Mustang Mach E vehicle as a complimentary service loaner. The repair was completed approximately one week later. A review of the bill revealed the dealership added a $40 charge for "shop supplies" to the bill. This visit, repairs were covered by Ford ESP. I paid my deductible, but I was still billed for "shop supplies" that could not be adequately explained. It should be noted, the day I picked up my vehicle was Toni's day off. Furthermore, when the vehicle was brought to me, one tire valve cap was missing. While the cap was replaced quickly, it demonstrated a lack of attention to detail and quality control. More