Ford of Spartanburg

On The Ball No moss grows under the feet of this dealership. Totally on the ball. Polite, friendly, helpful. They go out of their way to accommodate the customer. No moss grows under the feet of this dealership. Totally on the ball. Polite, friendly, helpful. They go out of their way to accommodate the customer. I was interested in a Ford Escape and was looking online. Vic Bailey called me within 5 minutes. Once there, I looked around and drove a few vehicles and decided that I wanted an Edge instead. They answered all of our questions and concerns. Since we hadn't bought in a while we were a little nervous. They put us at ease and walked us through the whole process. Thank you Vic Bailey and team! More

A good deal for all parties I found an online offer for a Ford Explorer that interested me and was contacted by Vic Bailey Ford Lincoln in Spartanburg regarding my needs. From th I found an online offer for a Ford Explorer that interested me and was contacted by Vic Bailey Ford Lincoln in Spartanburg regarding my needs. From the initial contact right up through the delivery the dealership was courteous, respectful and professional at every level with which we encountered. My wife and I knew what we wanted and what we were willing to pay and we knew the value of our trade-in. Vic Bailey Ford Lincoln knew what they had to offer and found a model in the color we wanted nearby and they were willing to bring it in for us. After that it was a matter of coming to a good deal for both parties and arriving at common ground, which we did. Took deliver on it yesterday. Very satisfied with the new vehicle AND the dealership. More

Servicing my MKX I had my Lincoln MKX in for a windshield washer problem. I was able to get an appointment on line. At the dealership service area I was met quickly I had my Lincoln MKX in for a windshield washer problem. I was able to get an appointment on line. At the dealership service area I was met quickly the problem was diagnosed . I was told approximately how long it would take and it was finished on time. I have had oil changes done there and they have a separate section just for that making much easier. Overall I have been very pleased with the service at Vic Bailey. More

Very good experience Troy was great I walked in to order a new F-350 and he immediately set me up with Ariel to get it ordered. Ariel was very informative on the progress Troy was great I walked in to order a new F-350 and he immediately set me up with Ariel to get it ordered. Ariel was very informative on the progress of my truck. When I went to pickup my new truck he was completely prepared with the paperwork and gave me a very in depth rundown on how all the options of my truck worked. I am very pleased with my experience today More

Repairs Great and pleasurable help from the service manager. Good job guys! Service was good as well as correspondence from the service manager. Proud of ever Great and pleasurable help from the service manager. Good job guys! Service was good as well as correspondence from the service manager. Proud of everyone. More

second master cylinder in 3 months In January I had a new master cylinder put on 2011 MKX. On March 29th a warning light about low brake fluid came on. I refilled brake fluid and cal In January I had a new master cylinder put on 2011 MKX. On March 29th a warning light about low brake fluid came on. I refilled brake fluid and called VBLincoln to schedule an appointment. I was unable to an appointment until Monday, April 2, at 9:00 am. I had the vehicle there at that time. Late on the 3rd of April I got a voice mail that my vehicle was next in line! I think it was actually the next morning when actual work began. I then got a call on April 5th telling me it was ready. There was no charge as this was a failure of the part installed in January. And I must say that Jim Skriba was courteous and called several times to inform me of progress. However, I do not understand why, if I had an appointment for Monday morning, that it was not even looked at for 36-48 hours. I had gone to some extreme to have it there as scheduled on Monday morning. More

Good people here!! Nice, layed back, good people here. Anthony Garcia is awesome.. Not pressured to buy at all. I will go back and purchase another vehicle in the futur Nice, layed back, good people here. Anthony Garcia is awesome.. Not pressured to buy at all. I will go back and purchase another vehicle in the future.. I have been to the other dealerships in the area, This dealership is the best in customer service.. More

First serive of 2017 "Pre-Certified" Lincoln Navigator L" Used the drive up lane and was in quickly. It took about an hour and all went well. I have one more fre service under the "Pre-Certified" purchase pr Used the drive up lane and was in quickly. It took about an hour and all went well. I have one more fre service under the "Pre-Certified" purchase program and I will return to Vic Baily. Cynthia More

Very good Vic Baily experience. Troy Martin was our salesman and made the entire sale very easy. He worked with us on every concern we had. We have always used the Vic Baily servic Troy Martin was our salesman and made the entire sale very easy. He worked with us on every concern we had. We have always used the Vic Baily service department on our other Ford vehicles and are always very satisfied with their services. Great bunch of people. Wayne Loveless is one of the best. Don't know everyone by name but they are all friendly and helpful. More

Oil change,tire rotation. Arrived around 11:00 and was out in 30 minutes.Only one other person there when I arrived so it went pretty quick.Understand the technicians break for Arrived around 11:00 and was out in 30 minutes.Only one other person there when I arrived so it went pretty quick.Understand the technicians break for lunch so take that into consideration.Oil changes go better now since they went to the quick lane concept and separated it from the service dept. More