We had a fantastic experience with Fairway Ford. - garrett0351
We had a fantastic experience with Fairway Ford. My wife found a listing for a full size Bronco in the exact color and performance package she was looking for in their inventory. We reached out through their website and we were promptly contacted by their sales staff, specifically Christine. They were perfectly accommodating considering both my wife and I were busy throughout the day and not in the same location to be able to discuss options together easily. Somehow Christine and Fairway Ford still made the process seamless and effortless. Christine took a video tour of the vehicle for us and checked for obvious issues, smells, etc. since we were not on site to view the vehicle personally.
All in all we spent about 15 minutes of communication and filling out paperwork on our own off-site that Christine provided for us. She scheduled a time after our working hours to come to Greenville and finalize the purchase of the vehicle. We came the same day immediately after leaving our workplaces, arrived to our tentative waiting for us along with Christine. Took a test drive, returned to Fairway, signed the final paperwork, went over additional coverage options, and left with our new vehicle in time to drive back before rush hour traffic shutdown 85.
As things sometimes slip through the cracks or were unavoidable coincidences, we noticed an issue with the spare key and rear defrost window the next morning. We reached out to Christine and she immediately tackled the issue, showed care for our concern, and we were scheduled within the week for it to be taken care of.
Because I strongly believe in credit being deserved where it is due, this review covers every aspect of our experience with Fairway Ford through this process and its individual department’s contributions. Upon arrival at the service center on a busy Friday morning I was immediately welcomed, Sales and Service were in obvious communication to ensure a smooth visit yet again, which was a breath of fresh air since often times separate departments within the same company have no communication and can feels like a completely different organization. Service Advisor Gordon quickly checked our vehicle in and satisfied any other questions I had. I did not know how long it might take for their technicians to diagnose the rear defroster issue and I am familiar with the key fob diagnostics and programming taking a while (of no fault of theirs) due to mandatory lockouts by the antitheft system to aid in preventing someone from stealing your vehicle, so I took an Uber to Woodruff Road (we don’t live in Greenville) to look around and do some shopping. Again to my surprise, Service Advisor Gordon called me about an hour or two later to inform me our vehicle was ready. Fairway Ford actually provided a shuttle back to the dealership from my location which just kept adding cherries on top. All of our issues were addressed and back home I went.
This experience spoiled us to now expect every purchase to be this pleasurable, efficient, and easy. Fairway Ford is the true full service experience done right. Thank you Christine, thank you Gordon, and thank you Fairway Ford for my wife’s new vehicle and the pleasurable experience! We will be coming back for more.
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