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Ford of Upland

Upland, CA

4.9
1,293 Reviews

1300 E. 20th Street

Upland, CA

91784

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Showing 1,293 reviews

March 29, 2019

Intake Manifold Service Everyone did an excellent job and service was completed in a timely manner. My service was covered under my warranty so no out of pocket expenses. More

by LOUIEGARCIAJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Martinez
Apr 10, 2019 -

Ford of Upland responded

Thank you for sharing that awesome news . It is always rewarding when we see that you are very pleased with our service. Sincerely, Deborah Lara Customer Relations

March 29, 2019

Only Kim! Kim is awesome. The only service rep I’ll see when I go there. She’s always taken care of me like family. The best in her field! More

by ALLTHATCAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hawkins
Apr 10, 2019 -

Ford of Upland responded

Thank you for taking the time to share your comments about Kim she is a valuable team member that goes above and beyond to meet our clients needs. We appreciate you sharing.

March 29, 2019

Everyone is awesome The people is Service is awesome. Eric H Mark and Kim are great. John Engelhardt is a real stand up Operator. Destiny and Olivia on the phones are sec More

by KJSS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill H , Mark Pavey, Eric Heronime, Steve Martinez, Kim Hawkins
Apr 10, 2019 -

Ford of Upland responded

On behalf of all of us at Ford of Upland, I would like to thank you for your awesome review about our Service Team. We are very happy you enjoyed your experience. We will be sharing your feedback with our team. We look forward to working with you again in the future. Respectively, Deborah Lara, Customer Relations

March 29, 2019

Ford of Upland Is Awesome!! After dealing with the nightmare of Sunrise and Citrus Ford’s service department, I tried Upland and I’m so glad that I did. Everytime I have an issue More

by HANNYGIRL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Martinez
Apr 10, 2019 -

Ford of Upland responded

Thank you for taking the time to share your comments about Steve Martinez he is a valuable team member that goes above and beyond to meet our clients needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you for your feedback.

March 28, 2019

Bought a Truck Tommy and Jose were extremely nice. The pricing was fair, interest rate was great and I didn’t have to deal with the back and forth negotiating. More

by Thedrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose , Tommy Tong
Mar 29, 2019 -

Ford of Upland responded

So happy to hear that the process went well for you. Now you can enjoy your new ride. Thank-you

March 28, 2019

5 star dealership ! I’ve purchased several vehiicles in my lifetime . Upland Ford is by far the best dealership that I have EVER dealt with ! The entire staff , including More

by 1Motor6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance personnel was awesome ! , George Yousef, Christian Yousef
Apr 10, 2019 -

Ford of Upland responded

On behalf of all of us at Ford Of Upland, I would like to thank-you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience here. We will be sharing your feedback amongst our team. Thank-you

March 28, 2019

Did not fix problem Noise coming from fan on passenger side. Took for a test drive did not open or look at vent. Couldn’t hear noise. Not fixed. More

by FLOREELUCAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Perez
Apr 09, 2019 -

Ford of Upland responded

We are sorry to hear that you had a less than excellent experience in our service department. Your experience is not normal practice for us and we apologize that you did not receive the level of experience you expected. Please contact Mark Pavey if you would like to further discuss this issue at 909-946-5555. Thank-You

Apr 09, 2019 -

Ford of Upland responded

We are sorry to hear that you had a less than excellent experience in our service department. Your experience is not normal practice for us and we apologize that you did not receive the level of experience you expected. Please feel free to contact Mark Pavey our Service Manager if you would like to further discuss this issue. 909-946-5555 Thank-You

March 28, 2019

No pressure I visited Ford of Upland several times looking for a specific used vehicle. Archie was very helpful in keeping us informed on available inventory and More

by ubetcha76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Archie Urquhart
Mar 28, 2019 -

Ford of Upland responded

Congratulations! That's awesome news you finally found the one you were looking for and wanted. Thanks for taking time to share your experience, and thank you for your business.

March 28, 2019

Quick, easy and more than I expected I had an appointment and showed up almost an hour early, they still took me in right away. I walked next door to go to the gym for an hour and by the More

by OAKHILLSLINEWIFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Galvaz , Eric Heronime
Mar 28, 2019 -

Ford of Upland responded

Wow that is great news. Thank you for allowing us to be of service. We do value your time and appreciate your business. See you next time.

March 28, 2019

Professional, easy & fast Steve was professional and easy to work with, made the paperwork portion of the service good. Was in and out in about an hour, no messing around tryin More

by Sglazer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Martinez
Mar 28, 2019 -

Ford of Upland responded

That awesome news since we strive to deliver professional and efficient customer service . Thanks for sharing.

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