Ford of Upland

Firdt Time Wait for a scheduled oil change was about 1 hour, a little longer than I usually wait at Jiffy Lube. Kim was great and helpful! Wait for a scheduled oil change was about 1 hour, a little longer than I usually wait at Jiffy Lube. Kim was great and helpful! More

Comms issues Struggled with getting updates and accurate information from my service advisor. Was finally told it was ready late Friday while I was headed out of t Struggled with getting updates and accurate information from my service advisor. Was finally told it was ready late Friday while I was headed out of town so made arrangements to pick up Sunday from sales. Showed up and my car was filthy, covered in dirt and the sales guys only wanted to up sell me into another car instead of taking care of my car and making it presentable. Never coming back for service. More

AMAZING this dealership was so helpful and definitely had a great selection of car for a price that no other dealership can beat. Very kind and welcoming staf this dealership was so helpful and definitely had a great selection of car for a price that no other dealership can beat. Very kind and welcoming staff More

Excellent service I have always owned a Ford but for the past few years I have taken my cars to be serviced at upland ford and only deal with Kim. Kim is a great asset I have always owned a Ford but for the past few years I have taken my cars to be serviced at upland ford and only deal with Kim. Kim is a great asset to your team she always makes me feel comfortable. She is very efficient and has a great personality. More

Transmission Fiasco They had my car for 5 weeks to repair the transmission. I had to call them every few days to get a status update. They didn’t even call me when it was They had my car for 5 weeks to repair the transmission. I had to call them every few days to get a status update. They didn’t even call me when it was finally ready. My calls were not even returned until I went to upper management to complain. Very disappointed in their lack of communication. So far (2 days) it seems to be working. Thanks to Christian Burke for his help in getting information for us. More

Remove screw & plug tire Kim Hawkins handled my unplanned visit yesterday to Ford of Upland, caused by a screw puncturing a tire. . I felt it quickly go flat while driving w Kim Hawkins handled my unplanned visit yesterday to Ford of Upland, caused by a screw puncturing a tire. . I felt it quickly go flat while driving west on Foothill, I immediately pulled onto the service road. Coincidentally, I saw the Upland Ford sign About 200 yards ahead & creeped to the service drive. Ms. Hawkins handled my energency visit from check- in to driving my '02 Ford Ranger back to the Service departure lane. She insured I was out of there quickly so I didn't have to cancel an appointment I was driving to. And she was the most professional, cheerful & nicest Service Manager I have ever dealt with. So much so- that I will include Ford of Upland the next time I am ready to replace one of my 3 older vehicles. Dennis Berger Claremont, CA More

Semi annual service Great and polite staff. Got me in and out as they stated. Wash my truck also. Great job. Will continue to come for future service Great and polite staff. Got me in and out as they stated. Wash my truck also. Great job. Will continue to come for future service More

Great place to buy a car. I walked in just to look around and drove out in a brand new car. No pressure from employees and any questions I had they answered. I highly recommend I walked in just to look around and drove out in a brand new car. No pressure from employees and any questions I had they answered. I highly recommend More

The dealer couldn’t find my problem!!! But since I got my car back the noise isn’t there anymore. They must have done something to get the noise to go away! Ha!! But since I got my car back the noise isn’t there anymore. They must have done something to get the noise to go away! Ha!! More

The service was great I brought in my car because the engine light was on. I was told to see Steve Martinez, he was so knowledge, helpful and kind. He make sure my car was I brought in my car because the engine light was on. I was told to see Steve Martinez, he was so knowledge, helpful and kind. He make sure my car was ready for pick up the same day. Thanks Steve!! More