Fordham Toyota

Sabrina was amazing. Contacted me asap after I wanted more info online!Scheduled me for a quick appt. Upon arrival at the dealership, I had great service from Sabrina who personally greeted me and John t more info online!Scheduled me for a quick appt. Upon arrival at the dealership, I had great service from Sabrina who personally greeted me and John the manager. I would recommend to anyone looking for a real good deal with some real people. More

Ralph Nunez is a real "GEM " This guy always makes you Ralph Nunez is a real "GEM " This guy always makes you feel important and always respects your time. Example: I work in Manhattan and live in Yonk Ralph Nunez is a real "GEM " This guy always makes you feel important and always respects your time. Example: I work in Manhattan and live in Yonkers,I run a very busy public relations firm and never have time to get my gar serviced, each time I manage to get my Toyota there he always understands and manages to get my car in the shop and gets me out within 1-2 hours ! All this without and appointment !!! Thank You Ralph You Are A Real Gem and an asset to Fordham Toyota ! Signed Busy Customer More

I found This Dealer on Line and selected a Used car on their website , When I got there I was greeted with the utmost respect, Thy pulled out the car and allowed me to road test it , I also found the th their website , When I got there I was greeted with the utmost respect, Thy pulled out the car and allowed me to road test it , I also found the the Car itself was spotless and ran great. within 15 minutes I negotiated the Price with John Randazzo and took it home the same day ! THEY WERE AWSOME ! Thank You Fordham Toyota You are the very best and I Will tell all my family and friends about You Guys ! More

The problem with this service place is that they try to rip you off with car servicing you don't need or making the repair your car does need much more expensive. They did this to me on two occasions: one rip you off with car servicing you don't need or making the repair your car does need much more expensive. They did this to me on two occasions: one time indicating a problem that should not happen with a car that young, and one time when we really had a problem with an older car indicating a much too high price for a part and then they could not indicate how much a part really was, when they could have easily looked that up in their parts database. Bad for them I looked up the part on the internet and found that that part could be had new for $300 when they wanted to charge me $1500! And I have a family member who is a mechanic who can give advice. In the end we did not do the first repair without any adverse effect, and the second repair we had done at a local non-dealer garage who charged us only $400, including the new part. Sadly this is not something that is isolated to this particular dealer: New Rochelle Toyota and Westchester Toyota do this as well. Toyota City in Mamaroneck or Stamford CT Toyota are much better as we did not experience any customer gouging there, but their location is not convenient for us any more. This dealership is still convenient for location and their arrival and departure process is very quick and efficient, especially when you work in Manhattan (close to subway station), and I still use them, since the other ones are not conveniently located for us. But what I do is: I bring in the car for an oil change and a checkup. If they indicate that something is wrong and the car needs repairs, then we take the car to a local non-dealer garage and have the car repaired there instead. So far their routine maintenance (like maintaining brakes) has been OK. More

Wow. I met with three people during my visit. A sales guy, the person who computes the lease prices (using his computer), and the sales manager. None of them understood how lease prices are calculated. guy, the person who computes the lease prices (using his computer), and the sales manager. None of them understood how lease prices are calculated. They don't know which costs are residualized and which are not. They thought the residual was calculated off final sticker price of the car. It isn't. (The destination fee and many options aren't residualized and I'm fairly sure that the big package options are residulized at a different rate than the base MSRP price. How is it that Toyota doesn't teach this in their training programs?) Well, their ignorance is one thing. What's even worse is that the sales manager didn't follow up to answer my specific questions. The manager promised to call me back with the money factor on the 2011 Toyota Rav4. He never did. I emailed him two (or three?) days later asking for his best price on the car and the money factor. (I already knew the residual price). Apparently, he wasn't in that day but one of the other managers replied with a monthly lease price and didn't answer either of my questions. I will say that the email contacts, Jenny Cruz and someone named Sabrina, were great. Jenny kept me appraised of exactly when the car I was waiting for came in. Jenny was off the day I called but Sabrina took care of me. More

Avoid Fordham Toyota at any cost their employee confessed that “ management do not care about customer service,. We told them that they need to focus more on customer service but the focus more on confessed that “ management do not care about customer service,. We told them that they need to focus more on customer service but the focus more on volume and the problems with this companies (Fordham Toyota) is that they have many location so it’s run more like a corporation, all they care about is profits.” The employee also went on to say that “Toyota dealers for the past several years have been rank very low for servicing and maintaining cars. Toyota cars are very good but finding place to maintain them is a problem.” This statement was made by an employee after seeing the trouble me and my wife had to go trough and he could no longer defend the action of Fordham Toyota. I call several locations and got quotes as to how much it would cost to repair our car. I checked out several dealerships on the web and Fordham Toyota had the least complaints. My wife and I dropped our car off on Monday, They told us we will receive a call later that day two days passed before we called to find out the status of our car that’s when they then told us to pick our car up on Saturday. On Saturday we went to pick up our car and they told us we would have to wait for about one hour because the mechanic found another problem and has to replace a sensor. They state no extra charge would be added because it wasn’t detected during diagnostic. To make a long story short after paying nine hundred Plus to fix a overheating and several other problems. The only thing that was fixed was the over heating nothing else was fix brought the car back and they told me it would cost one thousand five hundred just to fix one of the problem, sears fixed it for under five hundred dollars. Thank god I paid with my credit card I called visa and they took all the money back, Fordham Toyota has yet to file a dispute with visa for withholding pay. I am intentionally vague with my description about the problems with my car so not to get the employee into any trouble, my only objective is to inform others about the problems I had with Fordham Toyota not to get anyone fired. The employee who shared this information with me recognized me from a previous dealership (Not Toyota) that had extremely good reputation. For those interested I get my car fixed at sears now. More

I woke up this morning oly to find my battery was stone dead, When I called my closest Toyota dealer in Yonkers I was told they could not help me ... they said they were too busy ! When a friend of mine dead, When I called my closest Toyota dealer in Yonkers I was told they could not help me ... they said they were too busy ! When a friend of mine told me about the Excellent Service he received at Fordham Toyota, I called them and not only were they able to help me but they sent a machanic with a battery in hand , Could you beleive that ? They Drove me to work and dropped me off and they tookl my car into the shope.. Turns out they said every thing was good , they found that when they started my car up that the dome light in the interior was found in the "ON" position.. They caherged up my battery and called me and was told NO CHARGE.. could you beleive that 1) they sent a mechanic to my Home 2) They Drove Me to work 3) they charged my Battery all this for no Charge ! They are great.. Signed Fordham Customer For Life More

I went to get a simple oil change on my car which was fairly new and only had about 35000 miles. The problems that these crooks found, and the money they wanted to rip me off to fix my perfectly fine c fairly new and only had about 35000 miles. The problems that these crooks found, and the money they wanted to rip me off to fix my perfectly fine car was astonishing and unbelievable. Little did they know, I am much smarter than they are. My advice to you all is RUNNNNNN, please dont walk, and RUN AS FAST AS U CAN. In the event u decide not to take my advice and u end up going there, please have all your pockets stitched tight. These are probably nice, honest people who r trained to rip customers off ,or just dishonest people who were never trained IN GOOD CUSTOMER SERVICE AND LOYALTY. I WOULD NOT RECOMMEND MY ENEMY TO THIS DEALER. More

This Dealer Far Exceeds the last 3 I visited.. They were This Dealer Far Exceeds the last 3 I visited.. They were oustanding and very understanding ! I drove down from Westchester and was so impressed.. T This Dealer Far Exceeds the last 3 I visited.. They were oustanding and very understanding ! I drove down from Westchester and was so impressed.. They even reserved a parking spot for me as I pulled up I was greeted by a parking attendant who was very courteous and friendly .. Why waste time like I did Just go to FORDHAM TOYOTA .. They were Great ! Happy Car Shopper More

Fordham Toyota was Awsome ! I really Got The best Deal Fordham Toyota was Awsome ! I really Got The best Deal and they even serviced my previous Toyota, I Live in Yonkers next to another Dealer but I rea Fordham Toyota was Awsome ! I really Got The best Deal and they even serviced my previous Toyota, I Live in Yonkers next to another Dealer but I really didnot hear good Things about the Dealer In Yonkers .. Go To Fordham Toyota where they treat you like a real person Happy Fordham Toyota Customer More