Fort Myers Genesis

This dealership is under new management. I purchased a vehicle and the whole process was great! Both great product & service! I purchased a vehicle and the whole process was great! Both great product & service! More

Brutal service on line trying to get a price - Told me they did not have a crystal ball ….. 1970”S experience! they did not have a crystal ball ….. 1970”S experience! More

The sales associate/sales manager assisted me with everything from sending videos' to answering questions. everything from sending videos' to answering questions. More

Per the website, drove to the 13921 STT, Fort Myers address. The "dealership" looks like it was a previously a used car lot: no lobby, no service dept, no showroom, no finance dept., just what seemed t address. The "dealership" looks like it was a previously a used car lot: no lobby, no service dept, no showroom, no finance dept., just what seemed to be a few pieces of rental furniture housing a handful of people practicing Glengarry, Glenross sales techniques. They had the car I wanted so I stayed. I left a deposit on a lease but was not offered any “deal” paperwork whatsoever. I had to request a written quote. For three days requested further detail; residual value, payoff numbers, etc. Evasive non-direct answers given. I also decided to see a cash option. Again no details. Finally after several exchanges and further manipulations on their part they reluctantly released the numbers I requested. I then discovered that they were hiding fees for dealer add-ons (not requested) and inflated the MRSP (not told of this) and that they were using a lease money factor equal to 8%. When I requested that the dealer added-on vinyl wrap and window tinting ($4k) be eliminated I was told by the "Acting General Manager", who is green and exhibits immature sales skills, and BTW, is the owner's young, rude, stepson, that "this car is in demand and we deserve to make more money. If you do not take the options, I am adding the cost to the MRSP quoted you". Obviously no deal....He was the one who informed me that "he was not selling me this car". Ha ha! He was doing me the favor. I don't do business like this. Just saying, only shop here if you don't care what you’re paying and don't mind being taken advantage of. You'd might be looking for a luxury vehicle but your experience here will be far from that. More