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Fort Myers INFINITI
Fort Myers, FL
1,573 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,573 Reviews of Fort Myers INFINITI
April 08, 2020
I wish I could give 0 stars. Stay away from this dealership if you care at all about your car. First of all, I came here 3 or 4 times. I first spoke with Rick Libby who lied & said he wasn't able to dealership if you care at all about your car. First of all, I came here 3 or 4 times. I first spoke with Rick Libby who lied & said he wasn't able to look up my warranty & charged me for services that were in fact covered by my warranty. They charged me for the diagnoses. I went back the next day and spoke with Greg Gershfeld who apologized & sent me a check after looking up my warranty (that they apparently weren't able to do) which would have never happened if I hadn't checked myself. I have a Q50 & it kept shutting off on me when I would come to a stop, it happened constantly. After they told me that there was nothing wrong with my car & he apologized and sent me a check, he told me to record when the car shuts off on me. So I did. Came back, they kept my car for the weekend & gave me a loner. When I came back I talked to Greg and he said again there was nothing wrong with the car & gave me a new battery. & then I came back a third time because the car shut off on me leaving the dealership & at this point I literally said "well hopefully I won't kill myself out there" GREG GERSHFELD said AND I QUOTE "If you do, we would just lose another customer." He also added that if I didn't like how they did business that there were other Infiniti dealerships I could go to. Completely speechless, I left & did just that. I went to the Naples INFINITI & what do you know, they found the problem & fixed my car, which was all covered under my warranty. Greg Haverly, from Naples looked up my warranty, almost immediately & took full care of me & my car in the most professional manner. After the worst experience I had ever had, I will ALWAYS take the drive all the way down to Naples just for the impeccable service. More
by Abraham
Employees Worked With
Greg Gershfeld
April 04, 2020
Both the sales person and the dealership where awesome and made purchasing a vehicle real quick and easy. TheY answered any questions i had and did not pressure me to commit to buying. I would definitely and made purchasing a vehicle real quick and easy. TheY answered any questions i had and did not pressure me to commit to buying. I would definitely do business with both again! More
by Santiagojesus15
Employees Worked With
Katherine Keuvelaar
April 04, 2020
game changer Visited 8 dealerships last month seeking to replace my Lincoln MKC leased vehicle. Never drove anything, simply listened to sales people, obtaining fe Visited 8 dealerships last month seeking to replace my Lincoln MKC leased vehicle. Never drove anything, simply listened to sales people, obtaining feature availability. (do not remember which Infinti person I dealt with). Anyway, was going to lease a Lexus until Katherine called encouraging a revisit. Much different experience this time. Very inducing, patient, well informed young lady explained the value proposition of the QX50 model during the test drive. Thoroughly enjoying my new QX50. More
by brent.lebl
Employees Worked With
Katherine Keuvelaar
March 31, 2020
Everyone was very welcoming. Sales rep was knowledgeable and helpful. Car was detailed quickly with very little wait time and they did an excellent job and helpful. Car was detailed quickly with very little wait time and they did an excellent job More
by Nancy.mccarter
Employees Worked With
Katherine Keuvelaar
March 20, 2020
The appointment was conducted on time, the work was done in a speedy manner, and the facility and waiting room were exceptionally clean and offered very nice amenities to the customers waiting for their veh in a speedy manner, and the facility and waiting room were exceptionally clean and offered very nice amenities to the customers waiting for their vehicle to be serviced. More
by Susanbhartman1
Employees Worked With
Rick Libby
March 20, 2020
Excellent experience!! This is our third vehicle from Fort Myers Infiniti, a QX60. And as always, we have nothing but good things to say about all aspects of our purchase! Fort Myers Infiniti, a QX60. And as always, we have nothing but good things to say about all aspects of our purchase! More
by vscheib
Employees Worked With
Katherine Keuvelaar
March 19, 2020
Our salesperson was personable and answered all of our questions. Dealership easy to work with. Everyone was professional and made our car leasing a pleasant experience. questions. Dealership easy to work with. Everyone was professional and made our car leasing a pleasant experience. More
by njfalik
Employees Worked With
Bob Cleveland, Katherine Keuvelaar
March 15, 2020
Katherine is detailed an personal-she went above to complete the process. The dealership paperwork needed a more clear explanation The handling of the trade in was awkward complete the process. The dealership paperwork needed a more clear explanation The handling of the trade in was awkward More
by popolo49ers
Employees Worked With
Katherine Keuvelaar
March 12, 2020
Incredibly professional and easy to deal with. From my salesperson to his manager to the finance department. All outstanding & a great experience! Beautiful dealership selling quality vehicles. salesperson to his manager to the finance department. All outstanding & a great experience! Beautiful dealership selling quality vehicles. More
by dutchherbert
Employees Worked With
Connie Hamilton, Ryan Eastman
