Fort Myers INFINITI

Katherine was exceptional to work with. She was very direct and honest with all the answers to our questions. We appreciated her follow through on all matters. She went above and beyond even weeks after direct and honest with all the answers to our questions. We appreciated her follow through on all matters. She went above and beyond even weeks after our purchase. She is a great asset to the dealership. More

Service very courteous and professional! They tested until the problem was found and corrected! A courtesy car was provided, so inconvenience was at a minimum. until the problem was found and corrected! A courtesy car was provided, so inconvenience was at a minimum. More

Annual Service I always have a great experience. The service is super attentive and detailed with their explanations. It's very easy to get in and out. I always have a great experience. The service is super attentive and detailed with their explanations. It's very easy to get in and out. More

Negligent Dealership Could Have Killed My Family To start, Connie our Internet sales rep was spectacular. Our need to upgrade our vehicle for extra space for our new baby were understood and she assi To start, Connie our Internet sales rep was spectacular. Our need to upgrade our vehicle for extra space for our new baby were understood and she assisted us flawlessly. That's where the positives for this dealership end. We received delivery of the vehicle purchased after a lengthy and arduous finance process. That story alone would suffice for a poor review, but that was just scratching the surface. Each day we had the car there was a noise coming from the front end that seemed to get progressively worse. One week to the day we took delivery, the front end had an extremely loud knocking and got to a point where it felt like wheels were going fall off. We limped the car into our local dealership on a Friday. On Monday we received a call from the local dealership. When they went to place the vehicle on the lift and began the inspection process by removing the front wheels, the issue became immediately apparent. Fort Myers Infiniti had promised before delivery that the right front tire would be replaced before delivery, apparently placing a full set of lug nuts on the wheel was not part of their replacement process. According to our local dealership, Fort Myers Infiniti service either did not secure all of the lug nuts or only placed a single lug nut on our SUV which immediately broke from strain as they went to remove it. Fort Myers Infiniti had put my entire family at risk. We had children including a 6 month old baby in this vehicle which due to complete negligence could have caused serious bodily harm or death. When initially approached with this information, the General Manager Tom Hite we had already been in contact with due to the finance issues, his response was "Ok, what do you want me to do?". His response was not "We are sorry, lets immediately take care of this and is everyone ok", but "Ok, what do you want me to do?" They then wanted to contact the local dealership themselves and gave no hint they would take care of this issue for us. I immediately contacted my attorney who advised us on what may happen. Fort Myers Infiniti and Mr. Hite were then only marginally compliant after realizing attorney's were getting involved. A phone call from Mr. Hite claimed he was going to fix the issue all along, but if we were threatening them with attorney's(we were not, but very much advised that our attorney was advising us) Mr. Hite and I quote "You can have fun with our attorney's if thats the case". This matter was and has not been fun for my family and children. To have the General Manager of a large dealership after everything we've just gone through say "you can have fun with our attorney's" to us was the icing on the cake of the worst experience we've ever had with any business. The final result was replacement of a significant amount of parts damaged from Fort Myers Infiniti on a car that previously had a completely clean maintenance record and what down the road could be further issues from this very severe strain placed on the vehicle. Most likely this will cause loss of value on our automobile 100% caused by negligence with Fort Myers Infiniti. Fort Myers Infiniti demanded their own parts were ordered and used with our local dealership service department which extended repair time significantly while they waited on Fort Myers Infiniti to actually deliver the parts. Our local dealership was promised parts one day and waited multiple days instead. We then had to wait almost a week just to receive a list of parts replaced!! This dealership is horrendous. If you value your money, time and family's health and well being, DO NOT PURCHASE FROM THIS DEALERSHIP OR DEALERSHIP GROUP WITHIN THE FORT MYERS AREA More

Excellent service by Armin we used an IPad. He gave me his cell and promptly replied to my messages as well as my calls it was really a pleasure including post delivery check up his cell and promptly replied to my messages as well as my calls it was really a pleasure including post delivery check up More

Replaced our totaled Honda Pilot We drove over to Fort Myers from West Palm Beach to buy a used car because they had the model that I wanted. Armin got everything ready for us and all We drove over to Fort Myers from West Palm Beach to buy a used car because they had the model that I wanted. Armin got everything ready for us and alls we had to do is drive over in a rental car and pick up the pilot. He took care of registering it in New York and he’s going to send me the plates here in West Palm Beach. All in all a good buying experience. We also purchased a three-year bumper-to-bumper warranty, I forget the name of the gentleman who sold it to us but it was a low pressure pitch and it seem to be a good idea. More

I was a little disappointed there was NO room for negotiation on the price. Being from New England, I found all the added costs ( dealer fee, registration fees) drove the price up considerably & unan negotiation on the price. Being from New England, I found all the added costs ( dealer fee, registration fees) drove the price up considerably & unanticipated. I expected all the paperwork to be waiting for my signature upon arrival to take possession, NOT I spent several hours waiting. More

They made experience easy and explained my service. I felt confident having some preventative maintenance done. Pleasant lounge area with internet. Nice follow up after service. felt confident having some preventative maintenance done. Pleasant lounge area with internet. Nice follow up after service. More

Service repair The service staff is always very professional and expedient. They always address our needs and make sure we are taken care of. Thank you so much for The service staff is always very professional and expedient. They always address our needs and make sure we are taken care of. Thank you so much for your kind service. More

Purchase QX50 It is our third car we leased from Infiniti Fort Myers. We talked with Tom Hite only on the phone to make everything clear. He was very professional a It is our third car we leased from Infiniti Fort Myers. We talked with Tom Hite only on the phone to make everything clear. He was very professional and friendly what makes it easy to come to a deal. We came to the dealership and all paperwork was prepared to take over the car. Ernesto Enriquez very friendly and very efficient gave us all the instructions for the new car. Finally Bob Cleveland closed the deal with all his routine and experience. All together it was a perfect day. More