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Fort Washington Chevrolet

Fort Washington, MD

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99 Reviews
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11001 Indian Head Hwy

Fort Washington, MD

20744

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Showing 99 reviews

June 01, 2026

Incorrect $1,600 seat diagnosis, vehicle damaged during service, poor bumper repair, and a vague $7,000 transmission recommendation. Extremely disappointed with the overall experience. More

by Robert D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
Jun 01, 2026 -

Robert D responded

I brought my 2017 GMC Sierra (92,000 miles) to Fort Washington Chevrolet in April for three issues: a non-working passenger power seat, a new key fob, and a multi-point inspection. Their recommendations were surprising. I was told the entire seat track needed replacement for approximately $1,600, the transmission cooler lines were starting to leak and needed replacement for about $940, and a new key fob would cost $270. I approved the cooler lines and key fob and paid the $205 diagnostic fee, but I declined the seat repair because the diagnosis didn't seem right. After picking up my truck and paying more than $1,400, I discovered a dent in the chrome section of my rear bumper that was not there before service. I contacted my service advisor, Josh, who reviewed the security footage and confirmed the damage occurred at the dealership. To his credit, he acknowledged the issue and said it would be repaired. Around the same time, I began experiencing a transmission jerk that had never occurred before the cooler line replacement. When I brought the truck back for the bumper repair, the replacement chrome piece had large gaps and did not fit properly. Instead of replacing the bumper assembly, they replaced only the chrome section, and the result looked noticeably worse than the original. The truck had to go back yet again. To date, the black trim piece adjacent to the bumper still does not sit flush as it did before the damage caused by Fort Washington Chevrolet. I also asked them to diagnose the new transmission issue. After keeping my truck for more than a week, I was told it "probably needs a new transmission" because of the vehicle's age and mileage, with an estimated repair cost of $7,000. They initially attempted to charge another $205 diagnostic fee for this conclusion. When I questioned how "probably" qualified as a diagnosis, I was told that a complete teardown would cost significantly more. Josh eventually waived the fee, which was appropriate given the lack of a definitive diagnosis and the fact that the issue appeared only after their transmission-related work. The most concerning part of this experience was the original seat diagnosis. Instead of approving a $1,600 seat track replacement, I researched the issue myself, purchased a $20 seat switch online, installed it in minutes, and completely fixed the problem. The seat has worked perfectly ever since. Between the incorrect seat diagnosis, the damage to my vehicle while in their care, the poor-quality bumper repair, and the vague recommendation to replace an entire transmission, I have lost confidence in this dealership's service department. There are other dealerships in the area, including options in Alexandria and elsewhere, and that is where I will be taking my vehicle in the future

Jun 01, 2026 -

Fort Washington Chevrolet responded

Robert, thank you for your feedback. While we respect your right to share your experience, we believe important context is missing from your review. Modern vehicle diagnostics involve evaluating symptoms, testing components, and making recommendations based on the conditions present at the time of inspection. A subsequent repair or replacement of a different component that appears to resolve a symptom does not necessarily mean the original diagnosis was made in bad faith or without a reasonable basis. Our technicians provide recommendations based on their professional assessment and the information available during the inspection process. Regarding the bumper damage, we immediately reviewed the matter, acknowledged responsibility, and took steps to correct the issue. While we regret that the repair did not initially meet your expectations, our team continued working to address your concerns rather than dismissing them. As for the transmission concern, transmission issues can be complex and often require additional diagnostic procedures to determine the precise cause of an internal fault. When significant internal transmission problems are suspected, recommendations are based on technician findings, vehicle condition, mileage, and manufacturer repair procedures. Waiving the additional diagnostic charge was done as a customer-service gesture while we continued discussions regarding your concerns. We understand that you disagree with some of our recommendations. However, suggesting that our service department intentionally misdiagnosed your vehicle or recommended repairs without basis does not accurately reflect the professionalism of our technicians or the effort our team invested in assisting you. We take pride in serving our customers with transparency and integrity, and we stand behind the diagnostic and repair processes used by our service department. We wish you the best with your vehicle and appreciate the opportunity we had to serve you.

October 27, 2024

Kevin is always helpful I have purchased my last 4 vehicles from them. They have support our community efforts to fight Domestic Violence by being our major sponsor for the last 3 years! Thank for car More

by Stopdomesticviolencenow2023
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Clements, Shane Blodgett
October 01, 2024

A huge thank you to Dagmawee Dawit who took such good care of my son and I during our buying experience. He greeted us warmly upon arrival and demonstrated excellent salesmanship to help enhance our buye More

by wahbrown936
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hollis Batts
March 08, 2024

Deception. . a core business principle! Dan Shepherd doesn't act in good faith and Michael Clements approves. Vehicle MSRP includes destination/freight charge More

by MikeD
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Michael Clements, Dan Shepherd
November 20, 2023

A big shout out to Shane Blodgett for giving me and my mom such great customer service. Shane was extremely knowledgeable and helpful. Buying a new car can be very stressful, however, working with Shane m More

by Erica Gaines
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Blodgett, Hollis Batts
Nov 20, 2023 -

Fort Washington Chevrolet responded

Thank you so much for your kind words! We greatly appreciate your business and are very happy to hear you are satisfied.

September 06, 2023

Very good information and response to questions. Not pushy but informative, would work with him again. More

by Stanley
Recommend Dealer
Yes
Employees Worked With
Shane Blodgett
July 06, 2023

Great experience! Shane was knowledgeable and made the experience amazing! have bought many cars from them over the years and the attention to their customers as only More

by kkinports
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Blodgett
May 25, 2023

I had bought my car and delivered in 4 days from MD. To VA it was everything promised and much more sales was great deliver was awesome I will return. I strongly suggest anybody to deal with Pedro. Than More

by Millie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Hernandez, Dan Shepherd
May 02, 2023

They were prompt in returning emails and phone calls, scheduled our appointment so we didn't wait at all when we arrived, and provided us with everything we needed to make a decision. We felt that they More

by pep
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Blodgett
April 25, 2023

The Team at Jack Winegardner Chevrolet Was Awesome, from the first Minute I Spoke to Mr Michael to set up an appointment, then he set me up with on Aaron who really to the time to Show me The Truck I was lo More

by Jorge Echeverria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Clements, Hollis Batts, Dan Shepherd, Aaron Paterson
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