Fort Wayne Kia

Michael was great to work with! Very friendly and helpful when it came to answering questions about what eventually became my new car. I would highly recommend working with him if you get the chance! when it came to answering questions about what eventually became my new car. I would highly recommend working with him if you get the chance! More

What can I say....my experience with Fort Wayne Kia was awesome! Joe Grove and Herb Lefler found the perfect car for me! Joe showed me all I needed to know about my new gadgets. Herb was able to get me a g awesome! Joe Grove and Herb Lefler found the perfect car for me! Joe showed me all I needed to know about my new gadgets. Herb was able to get me a great deal to fit my budget. So grateful to both of them! I also want to mention Greg Shaffer . He made doing the paperwork a breeze! More

overall good experience We had an online appointment for 10 a.m. and there was a delay as they had to change salesman after we arrived. We were treated well by Joe who listen We had an online appointment for 10 a.m. and there was a delay as they had to change salesman after we arrived. We were treated well by Joe who listened to our wishes. The sales manager also adjusted our deals to make it easier for us to purchase/ lease our vehicles. We left for a while for lunch and upon our return waited longer than we were told while paperwork was being processed. Very happy with our new cars. More

I've been working with Joe Grove for many years now and every time it's great. He always is very helpful. I recommend him to everyone I know. I love my Past Kia and I love my new Kia. It was a very pleasan every time it's great. He always is very helpful. I recommend him to everyone I know. I love my Past Kia and I love my new Kia. It was a very pleasant and easy experience. More

Not your typical car salesman Customer service was more important than a sale. Neil and the team did everything they could to get us the high demand, low inventory vehicle we had Customer service was more important than a sale. Neil and the team did everything they could to get us the high demand, low inventory vehicle we had been searching for without marking up the price one penny!! Neil even came in on his day off (Christmas Eve not to mention) to help us get what we were looking for. Thanks Neil for helping our dream car come true!! More

Told me car had remote start with App I bought a 2019 kia optima back in August of 2018 great car. Salesman said car had remote start with the free app , but they didn't know how to use i I bought a 2019 kia optima back in August of 2018 great car. Salesman said car had remote start with the free app , but they didn't know how to use it. Well after a few months of trying everything to get it to work kia informed me that my car don't support that option. Well somebody lied to me. Now I bought a 29,000 dollar car without remote start that I wanted More

Horrible dealer I have had 2 Kia vehicles and loved them but sadly after repeatedly having horrible experiences with the sales team here have given up and just traded I have had 2 Kia vehicles and loved them but sadly after repeatedly having horrible experiences with the sales team here have given up and just traded my last Kia for another brand. The sales manager uses bullying tactics and is deceptive in his offers. He was showing me numbers on a vehicle with a lower trim package than the one I indicated I was interested in without telling me. Fortunately I caught the small print on the agreement before I signed anything. They called me after I had been in their showroom for 3 hours and driven 3-4 miles and told me if I came back they would make some consessions. I kept driving and the next day went down the road to another dealer who was nothing but courteous, respectful and honest! More

Out standing! Fort Wayne kia is the only place to shop for a car. They are outstanding and have a wonderful staff. This place is not only interested in selling cars Fort Wayne kia is the only place to shop for a car. They are outstanding and have a wonderful staff. This place is not only interested in selling cars but will also take care of you and Family. We just bought our 3rd car in 6 years from Fort Wayne kia and will never shop anywhere else! Michael Smith is outstanding. If you are shopping for a car ask for him. I promise you a great exsperiance. More

Misleading information Was trading a lease Kia Sportage for a Kia forte (buying).. when I asked how long term was I was told" 71 months" I asked him what 71months was?? He s Was trading a lease Kia Sportage for a Kia forte (buying).. when I asked how long term was I was told" 71 months" I asked him what 71months was?? He said " like six years , we don't want to go 7 year's" as I don't want 7 year's either.... signing papers is where I failed myself because I trust integrity.. instead of 71 months they had 81 months.. due to the fact I had people tell me they had Bad experience with Kia ft Wayne made me read what I signed and realized I was sold a 18,500 car that will end up costing 31,000 Was also told I had to pay for the pivial package (over 400.00 ) even not wanting it. Of course my word against them.. I know and my God knows the truth is Lesson: read everything, trust nothing and I will keep my Integrity and honers Sorry to my children letting my guard down and them for we are blessed and may God help the Lost. More

Watch for extras on contract. Question it lose the deal! We went to purchase a KIA after researching similar cars. We got there with a price that KIA states they will match they did not. After the papers wer We went to purchase a KIA after researching similar cars. We got there with a price that KIA states they will match they did not. After the papers were drawn up, they changed their mind on the deal they gave us. Just a note that when you purchase a car from them, they have a "fee" for their insurance which is $399. We told them that we did not want their insurance and they said it wasn't an option. After talking to a manager they agreed to remove it, but gave us $1.000 less on our trade in. Make sense??? I don't think so. Also while we were in KIA, I assume it was a manager because he was the one that ok'd our deal and then took it back after we said we did not want the insurance was yelling at a customer on the phone and then slammed the phone down on the customer. Then proceeded to talk about the customer where everyone could hear. I am not sure what the staff was up to as it took from 5:30 to 8:30 for them to get the paper work together. NO OTHER CUSTOMERS were there!!! One positive thing the salesman "Mike" was very friendly and I felt so bad for him because he lost the sale of this vehicle and maybe one in the near future as we were planning on purchasing another vehicle from them within the next month or two. So if you go to this KIA watch your paper work as they will charge you for their insurance which many would NEVER use and well it's law that you have your auto insurance. NEXT don't plan for your "deal" to go through just like ours looked good until we questioned all the extra fees and why they were not matching the price from USAA that stated on the form that they would match. The "Store" manager called the next day.. but still would not honor our first deal.. so we will move on to another dealer that will hopefully honor what they offer :) More