Fort Wayne Nissan

Nissan review I have never purchased a vehicle at Nissan. We are so happy with our purchase and the professionalism we experienced! Rick Burns was an amazing person I have never purchased a vehicle at Nissan. We are so happy with our purchase and the professionalism we experienced! Rick Burns was an amazing person to work with. More

Service is always disappointing They talk to me like I’m stupid. Well this stupid’s money won’t be spent there any more. There are many reasons. If you want to know them all you can They talk to me like I’m stupid. Well this stupid’s money won’t be spent there any more. There are many reasons. If you want to know them all you can call me. I’m done. Last Nissan I will lease. And last time I go to your service department. More

Buyer Beware! BUYER BEWARE!!!!!!! My Infiniti Q50S was under the factory powertrain warranty and it was a certified used car on top of that. Brought it in because I BUYER BEWARE!!!!!!! My Infiniti Q50S was under the factory powertrain warranty and it was a certified used car on top of that. Brought it in because I heard a noise, they tell me I need a new engine (bad valve train)?!?! It only had 55,000 miles on it! All services were done on schedule and at Fort Wayne Infiniti. And then tell me that it's not covered because of aftermarket parts. It had a Stillen exhaust which was on the car already when I bought it from them and they certified the car with that exhaust, but then try to blame me. Horrible customer service!!! You tell your customer they need a new engine and it's not covered at no fault of the customer...and are very rude to the customer. Instead of reassuring me that it is covered under warranty...they keep you in limbo. Infiniti USA was just as bad. Infiniti is not a luxury brand. Get a BMW, Acura, Lexus...do not get an Infiniti. They kept me in limbo for almost 3 weeks going back and forth on something that should be clearly covered under factory warranty. They act like a sleazy used car lot....stay far away! If it would let you give negative star ratings, I would give a negative 100 stars! One star rating is too good for this sleazy used car lot. More

Wouldn’t fix the problem under wao Valve train cold sounds like a valve is going out Said it was normal. Even though it’s a known issue on line. I left it there 3 days on the second a Valve train cold sounds like a valve is going out Said it was normal. Even though it’s a known issue on line. I left it there 3 days on the second at 24 deg F their best tec rode with me and he said he could hear it. He said he would try later up on a hoist. When I came in on the 3rd day I was told this sound was normal and they gave me a Nessan document with the paragraph market in yellow “ when starting truck let it run for 30 seconds befor starting. Funny that it does this for 5 min. Or until it gets warm More

Excellence in Service Our salesman Josh Shaffer was very courteous & informative. Very knowledgeable, attentive to our needs and concerns. One thing that we really appre Our salesman Josh Shaffer was very courteous & informative. Very knowledgeable, attentive to our needs and concerns. One thing that we really appreciate was that he did not put any pressure on us to make a quick decision. He is one of a kind! More

It’s all about the people at Nissan Every time I work with Nissan the work is excellent , the people are the best ! I will miss this dealer ship because I moved to California.💕 Every time I work with Nissan the work is excellent , the people are the best ! I will miss this dealer ship because I moved to California.💕 More

My experience was awesome I would give the customer service an A+ rating. Sales department was excellent and very personable. I was very pleased with the knowledge my sales rep I would give the customer service an A+ rating. Sales department was excellent and very personable. I was very pleased with the knowledge my sales rep had related to the type of vehicle I wanted to purchase and the price range I was looking for. Sales department worked to give me the best deal available More

Service 700 miles from home My wife is visiting Fort Wayne to care for her elderly father when our QX60 started making a terrible noise. I called service and they told me to have My wife is visiting Fort Wayne to care for her elderly father when our QX60 started making a terrible noise. I called service and they told me to have her bring it on in. She said Zach met her with a smile, took the vehicle to have it looked at. It turned out to be the cooling fan which they repaired late on a Friday evening. Thank you Zach and the entire service team involved for helping me and my wife! Gary Turner Searcy, AR More

Disappointing I booked a $170 20,000 mile service online when i went to pay they said it was $250 and that they do not have services offered for that price I showed I booked a $170 20,000 mile service online when i went to pay they said it was $250 and that they do not have services offered for that price I showed them my phone where the desl was but i guess i “settled” for $205 but really i had been there for almost 4 hours so just wanted to leave especially since i wanted them to fix my spoiler that was coming off i had just bought my cpi 17 maxima platinum fro ed martin in anderson they said any nissan will fix it no problem but you guys said nope cant do it your car has been wrecked not our problem its “their” problem. This is coming from richardson the service manager because the girl working didn’t have a clue but ya he said cant do call martins. So i called martins they ft wayne is just trying to upsale you bring it on down no problem so i did they fixed and adjusted the trunk free of charge took less than 2 hrs! And by the wsy ft Wayne did not hand wash or sweep the car like they were supposed to by the service package I purchased! So long story short i got screwed out of $35 bucks but thats also what the service manager said too trying to make me feel bad i guess. Not impressed at all. Not sure what else to say other than ft Wayne did quote me the cost the repairs through them so maybe I’ll just be taking my car an hour and half south for better service. And martins does not think my car was wrecked I believe them! More

Used car sell The sales team was honest and transparent to my questions. They helped me find a car that was affordable and exact fit for my needs. The sales team was honest and transparent to my questions. They helped me find a car that was affordable and exact fit for my needs. More