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Fort Wayne Toyota

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
4.2
1,156 Reviews
When you work with Fort Wayne Toyota’s team of experts you aren’t just working with just one dealership, you’re working with a team of dealerships with over 40 years of experience! If you're looking for a new Toyota? We can help you find it. If you're looking for something else we will find a vehicle with the exact options you want and need. As a Toyota dealer servicing the Fort Wayne area, we offer superior customer service along with a variety of great amenities that set us apart from other area dealerships:
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5900 Illinois Rd.

Fort Wayne, IN

46804

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Showing 1,156 reviews

December 13, 2022

1700$ to change fluids and spark plugs that can easily be done myself in a couple hours? You're better off going to freaking jiffy lube. More

by Nickledanddimed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Bennett
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Dec 17, 2022 -

Fort Wayne Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 12, 2022

It is always a good visit and I will feel secure this winter! Thank you for your great service More

by JUDY.ROSEBROCK
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Kudrawiec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2022 -

Fort Wayne Toyota responded

Thank you, Judy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Toyota.

December 10, 2022

It took to long and I believe they wanted to do excess service, I didn’t need More

by markference
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jen
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Dec 14, 2022 -

Fort Wayne Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Mark, we'd love to address your concerns in detail.

December 09, 2022

While one of the older facilities that I have visited in the last 25 years my visit was excellent! The service department seemed well organized and efficient. The staff was personable and informative. I More

by jlh0542
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Bennett
Report | Print
Dec 11, 2022 -

Fort Wayne Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Toyota.

December 06, 2022

The service to my car was good. It did not look like they swept the car or washed it, services I have always received in the past. The waiting area was visibly dirty. More

by JOYCEHAWKINS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Kudrawiec
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Bennett
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Dec 07, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Joyce, feel free to contact us at your convenience.

December 06, 2022

I brought my vehicle in for a 30,000 mile maintenance, they were fast and professional. More

by RickR89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2022 -

Fort Wayne Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 05, 2022

Very friendly, welcoming, Curtis did an amazing job helping us find a car! Very satisfied More

by lukesphillips
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Curtis Henderson
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Dec 06, 2022 -

Fort Wayne Toyota responded

Thanks for sharing your experience with Fort Wayne Toyota. Curtis and our team appreciate your business and hope to see you again soon!

December 05, 2022

Drove in with a rattle from a loose heat shield and problem was addressed quickly and efficiently. More

by MWKENYON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Kudrawiec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2022 -

Fort Wayne Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Fort Wayne Toyota, we look forward to having you as a valued customer for many years to come!

December 05, 2022

Service failed to use device installed resulting in $250 extra spent on service outside of FW Toyota. Not happy More

by CHILDSPLAYZACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Damien Kudrawiec
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Bennett
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Dec 09, 2022 -

Fort Wayne Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 03, 2022

Wonderful that they really tried to work for the customer which is rare to see in the car business. More

by ALENAMARIECHAPMAN
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Rinker, James Thomas
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Dec 04, 2022 -

Fort Wayne Toyota responded

Thank you for sharing your experience with us! We're happy to hear it went well. We truly appreciate your feedback!

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