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Fort Wayne Toyota

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
4.3
1,154 Reviews
When you work with Fort Wayne Toyota’s team of experts you aren’t just working with just one dealership, you’re working with a team of dealerships with over 40 years of experience! If you're looking for a new Toyota? We can help you find it. If you're looking for something else we will find a vehicle with the exact options you want and need. As a Toyota dealer servicing the Fort Wayne area, we offer superior customer service along with a variety of great amenities that set us apart from other area dealerships:
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5900 Illinois Rd.

Fort Wayne, IN

46804

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Showing 1,154 reviews

April 15, 2022

I am floored by the level of dishonesty and lack of follow through at this dealership. I was told several times that a specific feature, LoJack, was installed on my vehicle and would be included in the More

by Disappointed buyer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Coleman, Austin Bradford
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May 02, 2022 -

Fort Wayne Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 15, 2022

Toyota has always taken not only good care of our cars but Of us as owners. More

by GSWEETLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris is a great help to all who enter the working area.
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Apr 18, 2022 -

Fort Wayne Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Toyota Lexus.

April 14, 2022

Fort Wayne Toyota service department was great. Jeremy and Damien were of great assistance. They explained service well and were very attentive to needs. More

by MVNOWLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy, Damien
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Apr 15, 2022 -

Fort Wayne Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 12, 2022

Andrew is simply amazing! Easy process, knew what I had and knew what I would like. He called me when it came in & then worked with me through the process on the phone. I wa More

by EA
Recommend Dealer
Yes
Employees Worked With
Andrew Bradshaw
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Apr 13, 2022 -

Fort Wayne Toyota responded

Andrew, Thank you for choosing Fort Wayne Toyota Lexus, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 08, 2022

It is always a fantastic experience at FW Toyota Lexus. Service was fast and always friendly. I won't take my car anywhere else! More

by Montalvo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
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Apr 11, 2022 -

Fort Wayne Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 07, 2022

I was especially pleased with my experience with my salesman, Alex. He was very polite, professional, and helpful. He helped us get the vehicle we wanted. Overall awesome experience. 💯 More

by Welsh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Mcgrew
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Apr 08, 2022 -

Fort Wayne Toyota responded

Thank you so much for your excellent review! We are so glad that Alex had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

Apr 08, 2022 -

Welsh responded

Thank you very much and I would recommend anyone whose looking to buy a vehicle to go see Alex Mcgrew at Ft Wayne Toyota. He will treat you right.

April 07, 2022

I purchased a used vehicle and they put it through complete service. Very impressive with the level of care they are offering. More

by LEEANN-MINER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome Dowdell
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Apr 08, 2022 -

Fort Wayne Toyota responded

Thank you so much for your wonderful review, Leeann! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fort Wayne Toyota Lexus!

April 06, 2022

The service department is very courteous and helpful. Jeremy was very friendly and professional. Chris, the service manager, is very trustworthy and genuinely caring over many years running. I buy here b More

by beckpink55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy in service
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Apr 07, 2022 -

Fort Wayne Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeremy and Chris met your expectations. Thank you again for choosing Fort Wayne Toyota Lexus, we look forward to having you as one of our valued customers for many more years to come!

April 06, 2022

No fuss, quick good service. They work with you. The communication of where the service is great. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rinker
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Apr 07, 2022 -

Fort Wayne Toyota responded

Joe, Thank you so much for your excellent review! We are so glad that Chris had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Fort Wayne Toyota Lexus. Please don't hesitate to reach out if you need anything else.

April 06, 2022

Great service experience! No charge and it was quick and well done. Clean waiting area as well. More

by KARELDECKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the name of the person who helped me.
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Apr 07, 2022 -

Fort Wayne Toyota responded

Karel, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Toyota Lexus.

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