Fort Worth Nissan

We got screwed!! On the 3rd of April, I attempted to purchase a Nissan Altima 2019, we spoke with George the Fleet Manager and Micheala the financial Adviser. We went On the 3rd of April, I attempted to purchase a Nissan Altima 2019, we spoke with George the Fleet Manager and Micheala the financial Adviser. We went through the whole process of negotiating and came to an agreement. We put a trade in Jeep of a value of $9,000 something along with $2,000 down. We sat down with the financial adviser, which is the normal step when everything is said and done. We signed all the contract and agreements. We were told they would contact us the next day to give us our copies of the contract. We never heard back from the Fort Worth Nissan off of 3451 W Loop 820 S Forth Worth, TX 76116. There were a few issues with the car I purchased, such as the sun roof was not working right, the right side wheel frames were bent in, and the back speakers were crackling. I contracted George the Fleet manager about these issues and he told me to take it to service and ask for Ryan, which he would help me and get me straight. Not once did George mention there was an issue with our contract. So naturally I didn’t worry. A week after having the car on 10 April 2019, I took the car to get service while my brother went to the financial adviser to get copies of our contract. The manager of the dealership sat us down and told us that the contract was not accepted anymore and in order to keep the car, we would need to put down another $5,400 dollars. This was unacceptable, we had already come to an agreement and we already had a bank that approved our loan. The manager didn’t know what to say other than, the financial adviser was not the final step. When we spoke with the Financial Adviser, she even thought we were done and didn’t understand what the manager was talking about. The manager in our opinion dropped the ball somewhere. We were never notified of any issues or that the bank came back and denied us. The manager claimed that George the Fleet manager should of told us, which he did not. They have also lost our paper work as well as the power of attorney we gave them for the trade in. So if we would have never gone in for service, we would never had been told there was an issue with the contract. Then what? If I would never gone in, would they have contracted us? This is unacceptable. I have been to many dealership where the financial adviser was the last step in the process of buying a car. The Nissan in Fort Worth really needs to learn how the system works. They took time away from us and plain out drop the ball. I don’t know what they were doing but they messed up somewhere and we paid for it. Correct me if I’m wrong, but I have purchased a lot of cars in my day and every time we go to the financial adviser, which has ALWAYS been the last step. That is where we all came to agreement and we sign on the dotted lines. I have contacted the Better Business Bureau as well as put my reviews for the Nissan in Fort Worth. They took my time and my money and I came out empty handed. This is not how you run business and I feel you need to retrain that manager and team on how the process works, because apparently they don’t know how it works or the steps they need to take to finish a contract. I love Nissan, but this was the worst sale I have ever been in and it makes me doubt Nissan. I have owned a Nissan before and I was trying to own another one, but with this kind of personnel, I don’t know if I want to do business with Nissan if they don’t know how to work the process. I am not happy with how things turned out! Very disappointed!! More

Awesome customer service Chris Guillory was my sales rep. He did an awesome job of getting me a vehicle. He was honest, patient and very caring. He went over my financing opti Chris Guillory was my sales rep. He did an awesome job of getting me a vehicle. He was honest, patient and very caring. He went over my financing options and showed me vehicle options. I was very pleased with his knowledge and customer service. I recommend this dealership to everyone who is looking for a vehicle and specifically i recommend Chris Guillory. More

Customer service Excellent customer service,good prices.Mr Chris Guillory was very patience and helpful I will go back in the future and purchase another vehicle there Excellent customer service,good prices.Mr Chris Guillory was very patience and helpful I will go back in the future and purchase another vehicle there More

Chris Guillory and Fort Worth Nissan are amazing! Chris Guillory helped me out tremendously finding my new car! Sales process was smooth and easy! I would recommend these guys any day! H.Hardin Chris Guillory helped me out tremendously finding my new car! Sales process was smooth and easy! I would recommend these guys any day! H.Hardin More

First time buyer I went in as a first time buyer at 23 years old. As soon as I walked in i was welcomed and greeted with energy and respect. I went in worked with Chri I went in as a first time buyer at 23 years old. As soon as I walked in i was welcomed and greeted with energy and respect. I went in worked with Chris Guillory and WOW is an understatement! He was so professional, ongoing and was extremely patient! Did not ay any point try to force a car on me, he was open to all my options and never made a face or stuck with one car. He showed me all the possibilities and we went from there! He worked with me as best as possible and didn’t treat me like a “young buyer” I went to a different dealership (not Nissan) and they didn’t expect for me to leave with anything! Chris and most of the staff were super welcoming! Would definitely buy from him and Nissan Fort Worth again. More

Great Experience I was in the market for a car for over a year. My dealer Devan was very informative and pleasant and a pleasure to work with. I ended up purchasing I was in the market for a car for over a year. My dealer Devan was very informative and pleasant and a pleasure to work with. I ended up purchasing the Maxima Platinum and have to say was one of the best experiences I have had purchasing a car. He answered all my questions and made sure everything was done. Thank you Devan!!!!! More

Great Customer service This is my 3rd car that I have gotten from Nissan Chris is a wonderful salesman making it an easy process getting the car you want This is my 3rd car that I have gotten from Nissan Chris is a wonderful salesman making it an easy process getting the car you want More

Great Customer Service Owned a Maxima and went for normal maintenance. Ended up leaving with a new 2019 vehicle. Thank you Chris Guillory and Brad Hawkins for the great cust Owned a Maxima and went for normal maintenance. Ended up leaving with a new 2019 vehicle. Thank you Chris Guillory and Brad Hawkins for the great customer service and actually caring about my financial budget. More

Great experience I had a great experience at this location. Our dealer Chris went above and beyond to get us in our car we are very grateful. I definitely recommend hi I had a great experience at this location. Our dealer Chris went above and beyond to get us in our car we are very grateful. I definitely recommend him to anyone who's looking for a car. More

Amazing experience Best customer service from a car dealership. My husband and I can't thank Chris Guillory enough for everything he did for us. He helped us find the p Best customer service from a car dealership. My husband and I can't thank Chris Guillory enough for everything he did for us. He helped us find the perfect car for our family. More