Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We genuinely appreciate your feedback and apologize for any inconvenience you've experienced. Our service manager, Tamara, will be in contact with you to further address the issues. Thank you for bringing this to our attention, and we sincerely apologize for any frustration caused.

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for your continued support and positive feedback on our service at Foundation Chrysler Dodge Jeep Ram. We look forward to continuing to serve you and appreciate your loyalty.

Erik responded

Open message to Foundation Auto Group Wichita Falls, What happened to the service department since this last review in Jan 2024? It went from 5 to 1 stars overnight. I took the Charger in for oil servicing in April and not one problem, Brandi, gets 5 stars because she had me in and out in minutes. But prior to that visit I took the Wrangler into the service department in March for corrosion. It took 2 claim submittals before it was finally approved. The Wrangler was taken back to the service department in mid-March, this time for leaking grommets and gaskets on the valve cover. It was diagnosed pending extended warranty approval. I made numerous weekly contacts for an update and received more than one reply stating it will take another week texts and calls to the dealership to obtain the status weekly. On 5 April, I texted again, this time asking for a call between me, the SA and the SM and was immediately called by the SA and everything went downhill with excuses, short temper on both ends and bad manners on the phone and a hang up on me. I gave it a week and then texted the SA back for an update. The text was made 12 April to the service adviser who must have immediately handed the phone to the service manager because I received a reply from Tamara on the same number within 5 minutes. She identified herself and said quote: "I have both my gaskets and corrosion warranty covered. The gaskets are in, and you are in line with a technician to get repaired. The corrosion on the latches was approve and the body shop was informed for appointment". Today is 11 June and that was the very last communication I have received from anyone at Foundation CDJR of Wichita Falls. Any competent service department would have simply scheduled the engine repair. Foundation Auto CDJR was fabulous when it was owned and operated as Patterson CDJR. Mr. Patterson passed away and many of his dealerships were bought by Foundation Auto Group from Canada. But for some reason the service department at CDJR was steadily gutted, or folks got fed up and left. Former SAs who worked under Patterson Auto Group knew me. The knew the vehicles, the vehicles histories, and processed warranty claims quick and correctly and most importantly kept the line of communication going if the car had to be in and out multiple times waiting for parts or a bay. No push offs and no attitude, just spot on service. I have been a customer of Patterson CDJR Wichita Falls, now Foundation CDJR since 2016 and purchased 3 new Wrangler, and 2 new Chargers and entrusted every one of them to the service department for warranty repairs and most routine. This recent experience involving 2 separate open warranty repairs on the same vehicle has caused a total loss of confidence in the service department and it will have cascading impact as I take future business elsewhere. Just so you know the lack of confidence in the service department resulted in me dumping the Wrangler. It also cost you new car sales. I purchased a new Camry XSE from Toyota Southwest in Lawton wife and a new 2024 Tacoma 2 weeks ago from Toyota Wichita Falls that replaces the Wrangler. I still have the 23 Charger RT I bought from Foundation in November but will take that to Lawton CDJR for routine servicing unless it is a condition that requires a tow to the closest dealership for repair.

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We're delighted to hear that you had a prompt and friendly experience with our team, and that everything about your new Jeep was explained to your satisfaction. Thank you for choosing us, and we appreciate your positive feedback.

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We're delighted to hear about your positive experience with our sales team! Thank you for choosing us and recommending our services to friends and family. We're glad we could make your truck purchase the easiest ever.

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We're thrilled to hear about your exceptional service experience! Providing efficient service and a comfortable waiting area is our priority. Thank you for choosing us!

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for sharing your positive experience! Our dedicated service technicians always go the extra mile. If you have any more questions or need assistance in the future, feel free to reach out. Safe driving!

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Carly Hanks at Foundation CDJR. We truly appreciate your feedback and are here to assist you with anything you may need in the future.

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for your loyalty! We're thrilled to have you as a repeat customer and appreciate your trust in Foundation CDJR. Michael Mason is dedicated to providing top-notch service, and we're grateful for your continued support. Enjoy your new Jeep, and if you ever need assistance, feel free to reach out.

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We apologize for any inconvenience you've experienced and appreciate your feedback. We're committed to addressing your concerns and ensuring a better experience moving forward. Thank you for bringing this to our attention.