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Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls

Wichita Falls, TX

4.4
1,877 Reviews
Call Dealership (940) 228-4448
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2900 Old Jacksboro Hwy

Wichita Falls, TX

76302

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1,877 Reviews of Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls

January 25, 2024

Michael Mason went the extra mile to ensure that our car buying experience was great. Not a pushy salesman in the least. He let the product speak for itself. We had one issue with the vehicle we purchase More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Mason
Report | Print
Jan 26, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We're thrilled to hear about your excellent car buying experience with Michael Mason. Thank you for choosing us! If you ever need further assistance or have questions, don't hesitate to reach out. Safe travels in your new vehicle!

January 24, 2024

Have been buying here for years. Same great service and ease of purchase. Henry Broadus is you guy for commercial trucks. More

by BROWNING1600
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Rogers , Henry Broadus, Michael Butler
Report | Print
Jan 26, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We truly appreciate your continued trust and loyalty. Henry Broadus is indeed an asset to our team, and we're delighted to have you as a valued customer. If there's anything more we can assist you with, feel free to let us know. Thank you for choosing Foundation Automotive!

January 20, 2024

The whole process was unprofessional and left me with a bad taste forward foundation. Our salesman Brennon Kocks was AMAZING and was the only reason foundation made the sale After dealing with a terrible s More

by Beau Cook
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Danny Grady would get a 0 star if I could give one. Tucker Jones definitely saved the day by getting us away from him. , John Marchese, Brennon Kocks
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January 20, 2024

Jessica is the best ! !! Always keeps me informed on progress on my vehicle!! Great employee!!! More

by kathy-roach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mendez
Report | Print
Jan 22, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for your wonderful feedback! We're thrilled to hear that Jessica provided you with excellent service and kept you informed throughout the process. We appreciate your trust in Foundation Automotive, and if you ever have more automotive needs or questions, don't hesitate to reach out. Safe travels!

January 19, 2024

I have purchased many vehicles from Henry Broadus over the years. Henry always shoots straight, has a great positive attitude and tells it like it is. I want a new vehicle I call Henry plain and simple More

by rj25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Broadus, Michael Butler
Report | Print
Jan 22, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for your loyalty and kind words! We're delighted to hear that Henry Broadus and our service department have consistently provided you with positive experiences. We appreciate your trust in Foundation Automotive, and if you ever need assistance with a new vehicle or service, don't hesitate to reach out to Henry or our team. We look forward to continuing to serve you in the future!

January 17, 2024

Your service department drug their feet on turning in repairs to our warranty company so that the warranty ran out and now you're trying to charge us for repairs that would have been covered. More

by MARKPO95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tommy Gonzales
Report | Print
January 17, 2024

The service team was great the only issue was the wait on the part which was beyond their control. More

by garyallan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
Report | Print
Jan 18, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for taking the time to share your feedback. We appreciate your understanding regarding the wait for the part, and we're glad to hear that our service team provided you with great assistance. If you have any further concerns or if there's anything else we can do for you, please don't hesitate to reach out.

January 17, 2024

Everyone was really helpful with our questions and willing to work with us on any issues. More

by withak33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carly Hanks, Lindsey Vandestreek, Michael Butler
Report | Print
Jan 18, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for sharing your positive experience with us! We're delighted to hear that everyone was helpful, and we appreciate your kind words.

January 16, 2024

Seldom have I experienced customer service at quite the level to I was exposed at Foundation. You folks truly need help with dealing with customers. Whether it is a lack of training, inexperience or just a More

by EWAYNE839
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no individual name.
Report | Print
Jan 17, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We genuinely appreciate your feedback and apologize for any inconvenience you've experienced. Our service manager, Tamara, will be in contact with you to further address the issues. Thank you for bringing this to our attention, and we sincerely apologize for any frustration caused.

January 15, 2024

I notice a lot of turn over at Foundation Auto the last year. However, the service has always been great. Very pleased. More

by Erik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
Report | Print
Jan 18, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for your continued support and positive feedback on our service at Foundation Chrysler Dodge Jeep Ram. We look forward to continuing to serve you and appreciate your loyalty.

Jun 12, 2024 -

Erik responded

Open message to Foundation Auto Group Wichita Falls, What happened to the service department since this last review in Jan 2024? It went from 5 to 1 stars overnight. I took the Charger in for oil servicing in April and not one problem, Brandi, gets 5 stars because she had me in and out in minutes. But prior to that visit I took the Wrangler into the service department in March for corrosion. It took 2 claim submittals before it was finally approved. The Wrangler was taken back to the service department in mid-March, this time for leaking grommets and gaskets on the valve cover. It was diagnosed pending extended warranty approval. I made numerous weekly contacts for an update and received more than one reply stating it will take another week texts and calls to the dealership to obtain the status weekly. On 5 April, I texted again, this time asking for a call between me, the SA and the SM and was immediately called by the SA and everything went downhill with excuses, short temper on both ends and bad manners on the phone and a hang up on me. I gave it a week and then texted the SA back for an update. The text was made 12 April to the service adviser who must have immediately handed the phone to the service manager because I received a reply from Tamara on the same number within 5 minutes. She identified herself and said quote: "I have both my gaskets and corrosion warranty covered. The gaskets are in, and you are in line with a technician to get repaired. The corrosion on the latches was approve and the body shop was informed for appointment". Today is 11 June and that was the very last communication I have received from anyone at Foundation CDJR of Wichita Falls. Any competent service department would have simply scheduled the engine repair. Foundation Auto CDJR was fabulous when it was owned and operated as Patterson CDJR. Mr. Patterson passed away and many of his dealerships were bought by Foundation Auto Group from Canada. But for some reason the service department at CDJR was steadily gutted, or folks got fed up and left. Former SAs who worked under Patterson Auto Group knew me. The knew the vehicles, the vehicles histories, and processed warranty claims quick and correctly and most importantly kept the line of communication going if the car had to be in and out multiple times waiting for parts or a bay. No push offs and no attitude, just spot on service. I have been a customer of Patterson CDJR Wichita Falls, now Foundation CDJR since 2016 and purchased 3 new Wrangler, and 2 new Chargers and entrusted every one of them to the service department for warranty repairs and most routine. This recent experience involving 2 separate open warranty repairs on the same vehicle has caused a total loss of confidence in the service department and it will have cascading impact as I take future business elsewhere. Just so you know the lack of confidence in the service department resulted in me dumping the Wrangler. It also cost you new car sales. I purchased a new Camry XSE from Toyota Southwest in Lawton wife and a new 2024 Tacoma 2 weeks ago from Toyota Wichita Falls that replaces the Wrangler. I still have the 23 Charger RT I bought from Foundation in November but will take that to Lawton CDJR for routine servicing unless it is a condition that requires a tow to the closest dealership for repair.

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