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Foundation Kia of Wichita Falls - Service Center

Wichita Falls, TX

4.4
98 Reviews

98 Reviews of Foundation Kia of Wichita Falls - Service Center

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May 19, 2024

Poor customer service, lack of communications and knowledge of how to navigate customer to the right place More

by big6owe
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandi Lucero
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

The staff was very helpful. Especially Tommy, he saw my repairs thru, and was very helpful! I had recalls done on my Kia Sedona. Thank you. More

by NANCY SPAINHOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

NANCY SPAINHOUR responded

Thank you for your service!

April 25, 2024

The oils change experience was streamlined. I love that a free car wash was included and the waiting room was very nice. More

by Kimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara McCuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2024

Brandi always provides me with great service and keeps me updated on my progress. Glad to be a customer More

by SHAFFER351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara McCuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2024

Service was quick and the waiting area was very clean. Brandi was very polite and helpful. More

by OederonWard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2024

Johnny was great to work with and very courteous. A+ I will ask for him next time. More

by stella6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Foundation Kia of Wichita Falls responded

Thank you for the positive feedback! We look forward to assisting you again next time at Foundation Kia!

April 11, 2024

Good service and Honesty from my salesman and I good job of the finance department. I would not hesitate to buy from them again. More

by jasonpapaelias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Foundation Kia of Wichita Falls responded

We're thrilled to hear about your positive experience with us! Thank you for your kind words and recommendation. We look forward to serving you again in the future!

April 11, 2024

Overall I was pleased with my visit. I liked that they would text me updates on the status of my vehicle. The mechanic was extremely helpful, and everyone seemed to do their best to make More

by miki1422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara McCuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Foundation Kia of Wichita Falls responded

We're delighted to hear that you had a positive experience during your visit! Thank you for choosing us, and we look forward to assisting you again in the future!

April 10, 2024

Awesome customer service team. They took care of me immediately as I got out of the car. Showed me the waiting room and were the restrooms were located and beverage bar. More

by Bryan R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Foundation Kia of Wichita Falls responded

That's great to hear! We appreciate your positive feedback and look forward to welcoming you back for any future needs.

April 08, 2024

Fast and easy service very convenient all of the staff was helpful and nice. Thank you. More

by taylor.waynelewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Foundation Kia of Wichita Falls responded

We're thrilled to hear about your positive experience! Thank you for choosing us for your service needs. We look forward to assisting you again in the future!

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