Fountain Buick GMC

I actually leased an Acura from Cathy and she was excellent I’m not sure why this survey came from gmc but Cathy from Acura was very helpful in my lease excellent I’m not sure why this survey came from gmc but Cathy from Acura was very helpful in my lease More

Everyone is really helpful and nice! My oil change was done quickly and I’ve had no issues. Great communication and a wonderful staff. I’m pleased! done quickly and I’ve had no issues. Great communication and a wonderful staff. I’m pleased! More

The service department is spot on. They are courteous and prompt. The communication is great and I am always pleased with the quality of their work. Heck, they have a guy there that greets you and he's been prompt. The communication is great and I am always pleased with the quality of their work. Heck, they have a guy there that greets you and he's been there for 50 years! His name is Willie. What does that say about their culture? I have 3 generations of family that purchase and service their vehicles here. More

Very friendly people. Service manager Matt was very courteous and demonstrated high level of professionalism throughout. My vehicle looked pretty clean after service. Wifi was a bonus. courteous and demonstrated high level of professionalism throughout. My vehicle looked pretty clean after service. Wifi was a bonus. More

Terrible experience... was lied to & they wasted my time! Don’t trust them they will screw you over and laugh about it! Go anywhere else! There not your typical slimy sales people they act nice and smi time! Don’t trust them they will screw you over and laugh about it! Go anywhere else! There not your typical slimy sales people they act nice and smile while screwing you! More

Worst experience with a dealership ever. I would like to share the worst experience I have ever had with Fountain Auto Mall Service Center. I brought my Denali truck up to Fountain Auto Mall I would like to share the worst experience I have ever had with Fountain Auto Mall Service Center. I brought my Denali truck up to Fountain Auto Mall Service Center for a sensor replacement that was under warranty. It took almost 3 weeks to replace. Kevin Rivera was the assistant Service Manager or at least that is what his title says. When I dropped my truck off with Kevin, he said it would be a couple of days. Well, that turned into weeks and the only way I could find anything else out about my truck is to drive up there since Kevin does not return phone calls. I had to drive to the dealership 5 times just to find out what is going on. I got tired of dealing with the lack of customer service or the decency to return a call. So, I asked for his manager Nestor Diaz. After almost 3 weeks Nestor tells me that my truck will finally be ready at noon on a Friday. That Friday when I show up to the dealership after I was promised my truck would be ready at noon. At 3 they started to work on my truck to finish so I can get my vehicle back. When the tech finally brought my truck back after waiting over an hour and half. I was told that it was not fixed yet and I would have to bring my truck back in. I get in my truck to go home and look for my prescription sunglasses. They were not there and after looking around with what else is missing from my truck. The employees at Fountain Auto Mall Service Center did NOT even have the decency to LOCK my truck. They should have put a big sign that says “we are not smart enough to lock our customer $80,000 truck come steal what you want”. After I found out that my truck was broken into, I called Nestor Diaz the Service Director at Fountain Auto Mall. I informed him of my terrible experience with Kevin and the item stolen out of my truck. His response to me was. “sorry we are not liable for item stolen out of vehicles here”. I would understand if my window was broken and items were stolen but due to Fountain Auto Mall carelessness and incompetence. Now after that whole ordeal, I need to now take my truck to another mechanic to fix a couple of other minor issues that Fountain Auto Mall broke on my truck. This is exactly what I do not want to do is to have to fix more issues from Fountain Auto Mall. Please DO NOT take your vehicle to Fountain Auto Mall unless you want to leave there with over $800 in stolen items, no return calls, no loaner vehicle for 3 weeks, items stolen and now more repairs from this place. WORST EXPERIENCE EVER and they do not seem to even care. More

Questionable business practices Wow...$@899 dealer fee!! $25. Markup on wheel locks. Most places dealer fee is 300 -400 bucks. 75.00 dollar wheels locks sell for 50 at dealer..25.0 Wow...$@899 dealer fee!! $25. Markup on wheel locks. Most places dealer fee is 300 -400 bucks. 75.00 dollar wheels locks sell for 50 at dealer..25.00 and amazon. Check out Chevy Dude ln YT for info More

Scammers, Don’t shop here In Feb-2019 I leased a brand new 2019 Buick Enclave from these scammers, Before signing the papers I asked them if my car I was giving in was all set, In Feb-2019 I leased a brand new 2019 Buick Enclave from these scammers, Before signing the papers I asked them if my car I was giving in was all set, and no fees will be added. Fast forward 2 Months, and I just got a bill from GM stating that I owe money for wear and tear. So I contacted the dealership and they were so rude and unprofessional, especially the manager Kyle Clements. Don’t buy or preforming any services. Such scammers... More