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Fowler Dodge
Oklahoma City, OK
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I dropped my truck off for annual maintenance on Halloween. They had the truck for 13 days without a call or update. It finally came to a point where I needed my truck for use so I picked up the tru Halloween. They had the truck for 13 days without a call or update. It finally came to a point where I needed my truck for use so I picked up the truck with nothing done and no phone calls. More
Outstanding work from sales and finance. Joe Roberts was incredible. Very knowledgeable. Josh in finance was quick and friendly. Loved the entire sales experience. Service manager and serv Joe Roberts was incredible. Very knowledgeable. Josh in finance was quick and friendly. Loved the entire sales experience. Service manager and service department is seriously lacking manners and respect for their long time customers. While we continue to shop vehicles with Fowler, we will not use your service department any longer. More
Staff was courteous & knowledgeable about the vehicle purchased. The salesman stated he aimed to has only satisfied customers and made good on his promise! After my purchase I noticed something wrong wit purchased. The salesman stated he aimed to has only satisfied customers and made good on his promise! After my purchase I noticed something wrong with the back seat & complained. I was told to return the vehicle for it to be repaired. I also called a few days for clarification of the extended warranty which I purchased. The staff was quick to answer my questions. I AM a satisfied customer! My only complaint is I believe the buying process could have been quicker since the vehicle wasn't being financed. The Optional questions are non-applicable due to not being financed. More
Bought a Ram Limited. The dealership is a cut above a typical American car dealer. The staff was friendly and helpful. They also went out of their way to get everything The dealership is a cut above a typical American car dealer. The staff was friendly and helpful. They also went out of their way to get everything done fast - surprisingly so. Special mote on the salesman, Clement Etta. He is a genuinely nice and above board guy. One of the best I've dealt with. He was genuinely fun to work with. More
My review is about the SERVICE DEPARTMENT…. I had a light come on in the Jeep. I called on Monday and the SERVICE DEPARTMENT set me an appointment for Thursday at 2:00. I took the Jeep in at tha I had a light come on in the Jeep. I called on Monday and the SERVICE DEPARTMENT set me an appointment for Thursday at 2:00. I took the Jeep in at that time and had another person follow me to leave the Jeep for them to look at it and tell me what was wrong. When we get there “on time “ for our appointment they inform me that they had to keep the Jeep for 48 hours to diagnose the vehicle. I was not offered a loaner vehicle. Please change your policy when you set appointments and tell people that you will be keeping their vehicle 48 hours to diagnose any problems. Most people can’t go that long without a car. More
Purchased my truck from them. Took it to the first of four complementary oil changes November 2021. Note: I only purchased this truck to haul my horse and hay. And it started drip Took it to the first of four complementary oil changes November 2021. Note: I only purchased this truck to haul my horse and hay. And it started dripping oil… come to find out, the tech didn’t tighten oil filter. My husband said it was loose and could turn by hand… called dealership after holiday weekend and no one would return my call, email, or text messages… I called again and only got the assistant service manager. Who only wanted to tell me the tech no longer works there and he would give me another oil change. How can i trust you to do a good job? It could of been catastrophic engine failure and would the dealership own up to it being their fault? Nope! They would blame me! What if i was hauling my horse in this heat and had engine failure? I’m so upset just thinking about this again! More
Sold me a 2019 ram, certified used. Manager himself handed me a carfax and said it had never been wrecked, i found out it was traded in with a smashed front-end, get home to find cheap Manager himself handed me a carfax and said it had never been wrecked, i found out it was traded in with a smashed front-end, get home to find cheap headlights fogg up and nasty paint imperfections on front bumper. They want nothing to do with it. Also sold me a paint coating that they did not put on correctly. Wish i bought the new one, wife feel in love with this one, i paid cash, sure thought i would have been treated better. I heard good things about fowler, the are crooks. More