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Fowler Dodge

Oklahoma City, OK

4.6
623 Lifetime Reviews Review Dealership

55 W Interstate 240 Service Rd

Oklahoma City, OK

73139

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623 Reviews of Fowler Dodge

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November 13, 2020

"New Vehicle. First Oil change & tire rotation at the..."

- dm

New Vehicle. First Oil change & tire rotation at the Dealer. Dropped by the service unannounced with the intention of setting an appointment for a later date. The service advisor was very helpful and to my surprise was able to get me in right then. This aspect of my first experience Fowler Dodge’s service dept was very positive with respect to the service advisor and efficiency of the process; HOWEVER, the work performed (the oil change part) was extremely disappointing. Upon returning home and exiting the vehicle, I notice a strong burnt oil smell. Lifting the hood and inspecting revealed xxxxxxof oil (both old and new) in various places on the engine. Old oil pooling in and around (& underneath) oil filter port area and intake. New oil in and around oil filler (& even back on top of plastic engine cover and forward on alternator & belt). Basically oil everywhere in and around the center of the engine and various wires/components (even dripped down and covering the top of the front differential) that took me the next hour and half to clean up with various rags and half a box Q-tips. Note: I changed the oil & filter myself prior to this with not a single drop anywhere. It’s not that hard. The oil I couldn’t get to will now have to burn off (& continue smell) over time as well as attract dust which will turn to gunk on the engine. As a clean engine is a cooler running, more efficient engine, I would at least consider this review if you intend to use this particular service dept for oil changes. 5 stars for the advisors/dept in general and 1 star for the care/attention to detail of the actual work performed.

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Recommend Dealer
No
Employees Worked With
Service Dept
October 20, 2020

"Were do i began well i fell in love with a 2017 Ram..."

- dontbuyfromfowler

Were do i began well i fell in love with a 2017 Ram longhorn Laramie with 56 thousand miles asking price on there web site was 36 thousand well i make appointment and the salesman is awesome great guy id do business with him in the future as long as hes not a fowler dodge employee so we test drive also im a first time buyer never done this before so once we start the paperwork part another man i guess from the sells department im not sure i wasnt invited into the office with the salesman i made my appointment with they both approach me and this is the only peace of paper or documentation i saw with a sells price shows 39,500.00 so i admittely go to the web site and show the man there asking 36 thousand not 39 five well he tells me this is the fees and taxs and so on okay well we talk about a 60 month term and agree upon a 60 month term at 744 a month with 4 thousand down so i sign some paperwork and go to finance department and we discuss the 744 at 60 months well i also never was given a opportunity to negotiate so i tell the man i can't pay your asking price i need to feel as if i'm getting a deal of some sort so i say 1500 off and before he responds i say meet me in the middle i love the truck and i didnt think they would take advantage of a first time buyer the whole time i'm being told how trust is important all we have is are word well i take a man's word at face value just like i give them my word im gonna make my payments and i have a down payment so after i get done with the finance department they need to follow me into dallas were my cosigner lives so he can physically be seen signing the agreed documentation well ive made it clear id been awake since 245 am that morning i was exhausted so i admittedly pass out its 830 pm not only did the 60 month term turn into 66 months my negotiation of 750 was never deducted i received 5.35 apr so that's just under 8 thousand dollars in interest fees again ive never gone throw this process before this is my first time doing this and i was not just lied to i was taken advantage of a 36 thousand dollar truck a 2017 Ram 1500 longhorn laramie ends up being 56 thousand dollars ive had buyers remorse since that day i couldnt believe they did that to me i believed every word they said and trusted them at the end of the day im responsible for the results but i was told i was paying 39 five for the truck plus my interest of course than there's the 60 month term we agreed upon it tuned into 66 without a word didn't bring that to my attention also the 750 i negotiated i was lied to about that as well i haven't contacted the dealership yet cause im in shock i cant believe what they just did to me my first time buying experience was a bunch of lies and me being mislead into thinking im getting this great deal so i pay 56 plus thousand dollars for a 2017 Ram 1500 with 56 thousand miles so i go to there competition and im told i can get the same truck 2 yrs newer with less milage for the same price please dont go to Fowler Dodge at 55 I240 service rd there thieves and liars not the gentelman i made my apointment with i dont think he had anything to do with me being robed and lied to i hope not this has been a nightmare i am sick and cant sleep i signed the paper work but nothing had numbers that said anything about 56 thousand for the truck i cant believe this is even legal to do we even talked about my next purchase i was planning on coming back in 24 months to get a 2021 brand new deisel with the cummings motor and the independent air suspension i dont understand all i wanted was 60 months at 744 and 750 off the asking price thats it and over paid 20 thousand over there asking online price on there website please dont go deal with Dodge Fowler hes a con artist and a liar my first time buying experience has been the biggest mistake of my life i had no idea a business could do this to you what a mistake i made by trusting Fowler Dodge litterly over just 5 to 6 thousand dollars they lost a life time buyer thats there loss cause im getting my new truck in 2 yrs and its 70 thousand i cant wait to go to the compititon when i do ill post pictures and explain how much better and honest they are STAY AWAY FROM FOWLER DODGE PLEASE

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Recommend Dealer
No
Employees Worked With
Sandra Taylor
1.0
Tuan Tran
1.0
Amy Hill
1.0
July 12, 2020

"We were looking for a car online and were so mislead by..."

- Sheenav2kids

We were looking for a car online and were so mislead by prices. We contacted Reagan online and discussed prices before we even came up to the dealership. Being loyal Fowler customers they really took care of us. Thx Reagan

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Recommend Dealer
Yes
Employees Worked With
Reagan
July 06, 2020

"Lies and Sold Me a Bad Car"

- jkmdoc

Be careful buying a car here. Even though they did would they get to get me into a car with not so great credit at the moment, they sold me a car that had previously been in an accident, even though I specifically asked about it. Showed a clean carfax but apparently no inspection was done to the inside. Within days to weeks of owning the car, the bumper and molding fell off. It is no longer safe to drive and now I'm stuck spending money on getting a less than few month old car fixed. Not a happy camper. There attempt to fix it when we brought it in was to put a screw in it. I took it to a body shop and they showed me how much damage there still was and how much had already been repaired. The car I purchased was not even the original color. Parts were bent in and cracked on the inside. If they had done an inspection they would have seen it.

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Recommend Dealer
No
Employees Worked With
hayden,
April 20, 2020

"Although I was initially very upset to be coming to the..."

- marinecop1488

Although I was initially very upset to be coming to the dealership for an oil change to be told it was going to take HOURS. I WAS LIVID. They were very helpful with the service, took off a stripped fuel filter cap that needed to be replaced and completed an open recall I wasn’t even aware of. Had an issue with the NoX sensor giving an engine code. Found out there were actually two failed sensors and a faulty wiring harness for one of my fog lights. They were able to get this all completed under my extended warranty. Based on the service and their understanding of my frustration I started out very upset and left a happy customer.

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Recommend Dealer
Yes
Employees Worked With
David
April 01, 2020

"Tony Jones and Mike Shaffer are some of the most selfish..."

- grizzlylc1945

Tony Jones and Mike Shaffer are some of the most selfish people they dont care about ur loved ones safety I almost died in there car they had serviced the bottom fell out on the highway I have developed a phobia of the car feels like a death trap. Tony Jones and Mike Shaffer are the poster Boys of why cars salesman get bad names sorry to all the other great salesman not teo boys trying to do a man's job

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Recommend Dealer
No
Employees Worked With
Sandra Taylor
1.0
Tuan Tran
1.0
March 17, 2020

"We were mislead about the amount that the additional..."

- floodmd

We were mislead about the amount that the additional warranties were adding to our payments. We are told we cannot cancel. Can not recommend dealership.

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Recommend Dealer
No
Employees Worked With
Margius Pierce
March 14, 2020

"Misleading "

- rob

Was on a business trip outside the state of OK, but I had been looking for a vehicle in the OKC area. I found the vehicle I wanted on the Fowler Dodge website. Explained my situation (being out of town) let them know when I would be returning, and asked how we could get the vehicle reserved so it wouldn't get sold. Fowler Dodge asked me to fill out a credit application online which i did. I also had a trade I wanted to add to the deal so they asked for pictures/vin # in order to give me a quote for the trade. We spoke about the trade, and what I would except/what they would give me. I was then told that my credit app was approved, and everything looked good. This is the point where my frustrations started. After going through all of this I was told that they were not able to hold the vehicle, and if it was still there when I got back we could continue with the deal. At no time throughout the credit application or the talks about the trade was this issue ever brought up. If this would have been brought to my attention at the beginning I would have never filled out a credit application, and had the added hits to my credit score because I knew this vehicle probably wouldn't last. The dealership knew I was out of state, knew I was wanting to lock in the sale, and never mentioned the policy of not holding vehicle. I have since spoke with the dealership about the policy of holding the vehicle, and I fully understand the reasons they gave behind the policy. My issue is that knowing my situation that they waited until my credit had been ran we negotiated the trade-in, and then decided to tell me about this policy. I had also asked them to call me if the vehicle was sold, and they didn't do that either. I called in, and was told vehicle was sold before I returned from my trip. Very disappointed on how this all played out. Will add that I had my vehicle serviced at Fowler Dodge the week before I went on my business trip, and the service department experience was outstanding. So service department gets a 5, sales department a 1.

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Recommend Dealer
No
Employees Worked With
Curtis & Chauncey
March 05, 2020

"Jimmy Haught In sales did a great job making the purchase..."

- Ringo

Jimmy Haught In sales did a great job making the purchase process easy. I am really enjoying my new Jeep Gladiator! Thanks for the help setting up my phone.

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Recommend Dealer
Yes
Employees Worked With
Jimmy Haught
January 31, 2020

"This place is great I get awesome service every visit...."

- Clinthahn

This place is great I get awesome service every visit. All the people here treat you with respect and go out of their way to make sure your visit is everything you need it to be

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Recommend Dealer
Yes
Employees Worked With
Scott, Kalon sales managers
Feb 04, 2020 -

Fowler Dodge responded

Thanks for the kind words. We appreciate your feedback and we're happy to hear that our team took good care of you. Thanks again!

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