Fowler Honda of Longmont - Service Center

Great Service! Marshall in the Service Dept at Frontier Honda was great to work with. He took care of everything from coordinating the service authorization with the Marshall in the Service Dept at Frontier Honda was great to work with. He took care of everything from coordinating the service authorization with the extended warranty company, through to complete satisfaction on the repairs on my 2010 Civic. His friendly, helpful manner was greatly appreciated. Without hesitation, I give my experience with Frontier Honda at five-star rating. Thank you! Kathy in NJ More

Frontier Honda Lost a Loyal Customer I have been a loyal Frontier Honda customer since purchasing my new vehicle there in 2005. I feel like the service department has been declining rece I have been a loyal Frontier Honda customer since purchasing my new vehicle there in 2005. I feel like the service department has been declining recently, but my most recent experience last month was awful. Initially, Marshall did not call me back at the phone number that I gave him and by the time he was able to contact me at the correct phone number it was too late to get parts in for the next day; delaying the repair of my vehicle. Next, Marshall told me that my vehicle would be ready on Thursday afternoon and I made arrangements for someone to take me to the dealership. When I called him before I left, he told me that my car would not be ready until Friday. My car had been in the shop since Tuesday morning. Extremely frustrated I contacted Derek, the service manager, and he confirmed that my car would not be ready until Friday. He did offer to arrange for a rental car, but this really did not help the fact that a storm was rolling in. Ultimately he offered to find coupons to reduce my bill, but he did not do this and I actually paid more the repairs than quoted by Marshall. Imagine my surprise when I received a call from Marshall at 6:00 PM on Thursday stating that my car was ready to go. However, I still wouldn't be able to pick it up until Friday. I am certain that the service department thought they were doing me a favor, however; this just leads to more distrust. How could a car that would not be ready to go until Friday afternoon suddenly be ready? More

Service team rocks! Purchased my CRV from Frontier brand new in 2006 and they've been servicing my vehicle ever since. Why? Because their entire service team is honest, d Purchased my CRV from Frontier brand new in 2006 and they've been servicing my vehicle ever since. Why? Because their entire service team is honest, dependable, and treat me like family. Their prices are fair and the service time incredible. I popped in due to a burned out brake lamp and Marshall had me on my way in no time. Happy to assist and with a pleasantness I've come to expect from this service team. From Graham (my mechanic) to Derrick, Mike, Mike, Dave, Chris, and many more I cannot say enough about their attention to detail and customer service. This is why I continue to choose Frontier Honda for my CRV servicing needs. Not to mention that within the past six months our family has purchased two more vehicles from Sammy (our salesman). The service this Honda dealership delivers is top notch! I'd be crazy to go anywhere else! More

Disappointing at best I've taken my vehicle here several times and always had consistent service. Usually good, if not a bit slow. Times when the hour they told me took may I've taken my vehicle here several times and always had consistent service. Usually good, if not a bit slow. Times when the hour they told me took maybe an hour and a half or two hours. This time took the cake. I had an 8 am appointment which I arrived for at 7:45. I'd been told the service should only take a couple hours, which to me means two maybe three tops. I called at the four hour mark and was told they were "burping" the coolant. Ok. I called again two hours later and they told me it would be about thirty more minutes. Fine. I showed up an hour and a half later, and they were literally JUST finishing. Seven and a half hours for an oil change and coolant flush. In addition, I'd informed the service advisor that I have chamfered rear brake pads and to please not tell me they needed replaced. So, guess what. Yep, you need rear brakes. I explained to them, again, the rear brake situation. They argued with me and said, nope. You need them and quick. Three times we went through this and I told them several times, I physically had them in my hands not give months back and they had work over half their life left. They technician argued further stating no way, only one to two millimeters left based on a visual inspection. I asked them about taking them apart and when they find the pads are good, I'm not paying for their time to do that work. He just walked away. And the advisor had the nerve to say it again as I was heading in to pay. Let me just say, I've gotten a lot of bad service over the years. I've taken cars apart and put them back together. I'm not just some woman who doesn't know better. I took my car there for convenience. Unfortunately for them, everyone is going to know how bad the service is there. Men, don't let your wives go there alone or they will talk them in to service they don't need. What a joke, and so disappointing since I've had great service there before. I won't be back. I'd give them zero stars if I could. More

Customer Service was Outstanding This was my first experience with Frontier Honda. I needed service on my vehicle and I used their email option to get estimates and schedule my appoi This was my first experience with Frontier Honda. I needed service on my vehicle and I used their email option to get estimates and schedule my appointment. From start to finish the communication was excellent, Elaine Sycks was awesome to work with. I am very happy with the work performed and I will be back. I will also start with Frontier Honda when we are ready to purchase our next vehicle. Thanks for a great all around experience. More

Refused to stand behind their work. Had our 2000 Accord (250,000 miles) in for service (rear main seal leaks). We bought this car from Frontier in 2001 and faithfully had them do all the Had our 2000 Accord (250,000 miles) in for service (rear main seal leaks). We bought this car from Frontier in 2001 and faithfully had them do all the service over the years. Six weeks after getting it back the transmission went bad. The service group told us it wasn't anything they did and that that particular year was prone to transmission issues. 250,000 miles! and never an issue until they were in messing with it. Then they tell us its because that year was prone to transmission problems. They refused to even consider that their mechanic might have done something. They had the transmission out of the car. Had it drained, etc. Can't trust their service group anymore. More

The team always provides personalized service Mike or Bob always provide the top level of service and in such a personal way. They know your name, they know your car. Each and every visit they de Mike or Bob always provide the top level of service and in such a personal way. They know your name, they know your car. Each and every visit they define what is essential to get done, and what is a "nice to get done" but can be done over time. Always trust them, and always feel like they are on the customer's side. More

Excellent Service for car problem on vacation Service department was very helpful when our car broke down in Colorado on vacation from California. Got us back on road as quickly as possible. Service department was very helpful when our car broke down in Colorado on vacation from California. Got us back on road as quickly as possible. More

Frontier Honda saved me an $850 Car Repair I live in Fort Collins and my SRS light came on. My local dealer checked it out, and told me the unit was failing. Markley quoted about $850 for part I live in Fort Collins and my SRS light came on. My local dealer checked it out, and told me the unit was failing. Markley quoted about $850 for parts and labor. They cleared the warning, but said if the SRS light came back on, to bring it in. Three weeks later, the light came back on. I decided to price out the repair. One dealer came in less than my hometown. Then, a friend said, "Call Frontier, I have never heard a bad thing, and they're honest." I did and they quoted me $150 less than my own dealership. I ordered the part, and scheduled an appt. After I arrived, I worked with a Frontier rep by the name of Michael Dougherty. He said the SRS part is here, but's let's run a second diagnostic to be certain. Ten minutes later, Michael tells me it's the seat belt. It's under warranty, and by the way the diagnostic is FREE. What can I say -- other than I am more grateful than you can imagine that Michael Dougherty asked to take a second look, and I was not gauged a hefty repair that was not even needed. I plan to continue maintenance with Frontier....and when it comes to buying another Honda....this is the dealership I want to go to. I already shared my experience with several friends...and have heard great things about Frontier. Thanks -- Michael and Frontier -- for being so honest and helpful. More