Fowler Toyota of Norman

New Car Owner Really enjoyed working with Hieu. He knew the specs on the car I wanted and was very helpful. He was friendly and courteous and I didn't feel too pres Really enjoyed working with Hieu. He knew the specs on the car I wanted and was very helpful. He was friendly and courteous and I didn't feel too pressured. I was a little disappointed in the trade in value offered but overall they were very good to work with. More

Great experience with Sales Manager, Salesman, and Finance team throughout. I ordered a model that was not easy to get, and they did a great job getting me what I aske with Sales Manager, Salesman, and Finance team throughout. I ordered a model that was not easy to get, and they did a great job getting me what I asked for. More

Excellent customer service Sales and loan personnel were friendly and knowledgable. Overall a very nice experience. Thank you for helping us get into a nice vehicle with no hass Sales and loan personnel were friendly and knowledgable. Overall a very nice experience. Thank you for helping us get into a nice vehicle with no hassle. More

Just looking but ended up buying This was the Least stressful car buying experience we have ever had. Salesman was great and very patient. Would highly recommend this dealership and This was the Least stressful car buying experience we have ever had. Salesman was great and very patient. Would highly recommend this dealership and especially our salesman. More

Horrible customer service A bad word spreads faster than a good word does. One of the finance guys "Jay" that has been their for quite a long time, almost took advantage A bad word spreads faster than a good word does. One of the finance guys "Jay" that has been their for quite a long time, almost took advantage of my mother. The guy that tried to sell the vehicle obviously did not listen to what we were asking for. Overall really bad experience. We did NOT purchase a vehicle and will never purchase one from here. Service Dept Rocks though! More

Great experience Brandon and Dillon were both very professional and made the entire car-shopping process simple, convenient, and most importantly, absolutely clear and Brandon and Dillon were both very professional and made the entire car-shopping process simple, convenient, and most importantly, absolutely clear and straightforward. We will definitely return. More

Great people. After getting beat up at nearby dealerships I came here and was shocked how nice everyone was and not so pushy to run your credit. I will for sure be After getting beat up at nearby dealerships I came here and was shocked how nice everyone was and not so pushy to run your credit. I will for sure be back to buy another car here. More

2016 Honda Pilot We went to Fowler after locate the Honda Pilot on the Cars.com and TrueCar websites. The sales person, Michael, was very courteous and helpful. Thro We went to Fowler after locate the Honda Pilot on the Cars.com and TrueCar websites. The sales person, Michael, was very courteous and helpful. Throughout the purchase experience, I did feel pressured to buy he car. They obviously wanted to sell it, but they did not try to move me out of my comfort zone. Overall, a good experience and I got a good deal on the car as well. More

2016 Tacoma Stellar experience. Great sales people, clean environment, and awesome truck, exceptional customer service. After much research, nothing compares to Stellar experience. Great sales people, clean environment, and awesome truck, exceptional customer service. After much research, nothing compares to the Toyota Tacoma, thank you Fowler! More

Very dishonest, shady, & high pressure I went there because I saw a Lincoln MKX on the website that was like the one that I had been looking for. The salesman, Joseph, was very nice, respec I went there because I saw a Lincoln MKX on the website that was like the one that I had been looking for. The salesman, Joseph, was very nice, respectful and honest. I told them straight up that I didn't want to spend a long time there, and didn't want to haggle. I told them what I would give, and asked them their best deal. I didn't agree with the offer and was going to leave, and of course the sales managers started to come out to play their games. One went so far to tell me that they had already sold the car to their other Fowler Honda dealership for more money than I was offering, so I said, no reason for me to be here, &I started to leave. Another guy came out and when I told him what I had been told, he said I don't know what he told you, but this is what we will do. We haggled back & forth and finally came to an agreement. Then the worst part come. The finance, which they push their extended warranty unbelievably, and get an attitude, and treat you badly if you don't take it. I told them straight up that I don't want the extended warranty, that I will get it myself for a cheaper price when the vehicle's warranty is over. He had someone else come and talk to me, and I again said no. He said what if I can get your interest rate reduced if you take the warranty, I asked why would that be. I am quoted an interest rate based on my credit worthiness, not whether or not I take the extended warranty. Then they started in with the gap coverage for $800, which I told them NO. I said I will get it thru my financial institution, they said it is the same price, and their gap coverage is much better, and if I sell the car, I get the remainder back. I said ok, and took the gap coverage, just to get out of there. Then they wanted to get me to sign the papers without an interest rate listed, I refused, left, and said I will come back, when you can tell me my interest rate. The next day, they said it was worked out and my interest rate would be 3,49%, I said I thought I could get it cheaper thru TFCU. They stated it was thru TFCU, however the paperwork showed First Fidelity. They changed it to TFCU, I signed the paper and left with the vehicle. My 1st payment was supposed to be set up on July 22nd, or farther out, due to my having to pay tag, title, and taxes. My 1st payment was set up for June 22nd, a month after the purchase date. I went by the TFCU about this, and they told me that Fowler wrote the contract that way, and I could have gone out 90 days for my 1st payment. It was too late to change it, so I guess it is my fault for not catching it on the contract. I asked TFCU how much their gap coverage was, and I was told it was a little over $300 which is $500 less than what Fowler said. Fowler's gap coverage is $800, and they told me it was the same price. They are liars plain and simple. I read the gap paperwork, and I had 30 days to cancel it, so I went to the dealership and cancelled it. They were rude and said it would take 6-8 weeks to get it refunded. I'm still waiting. They refund it to the where you have it financed, which is fine, but I am still waiting. Also, their gap paperwork listed 1st Fidelity, rather than TFCU, so I had to tell them to change it. I got 2 free oil changes which I won't use because I don't trust them, and I was supposed to get a $50 gift certificate for their gift shop, which I never got. I could care less, but it's just another example of their lies. I will never go there again, and would never recommend them. I've purchased many vehicles over my life, and this was by far the worst experience. Charla Smith More