Fowler Toyota of Norman

EXCELLENT CAR-BUYING EXPERIENCE Michael Waldon was our salesman and the best we could have asked for -- courteous, attentive, knowledgeable, friendly, easy to work with. Thank you so Michael Waldon was our salesman and the best we could have asked for -- courteous, attentive, knowledgeable, friendly, easy to work with. Thank you so much, Michael. More

BEST CAR SHOPPING EXPERIENCE I'VE EVER HAD. THANKS, TOBY!!! Toby was our salesman and he was very friendly and VERY easy to work with. He was also extremely attentive to our wants and needs. He is the exact opp Toby was our salesman and he was very friendly and VERY easy to work with. He was also extremely attentive to our wants and needs. He is the exact opposite of the salesmen people hear horror stories about. He made this car-buying experiences one of the best purchasing experiences I have ever had in my life and I was able to leave the car lot with the car I wanted at a great price. Thank you, Toby! More

BEST CAR SHOPPING EXPERIENCE IN A LONG TIME! This was the best car shopping experience I have had in my 30+ years. From the moment we started looking until we signed the contract, this was the b This was the best car shopping experience I have had in my 30+ years. From the moment we started looking until we signed the contract, this was the best experience. EVERYONE was friendly and helpful. Our salesman was the best we have ever dealt with. So polite and understanding. They really worked with us to get us the best deal possible.....and they did just that! This place is a definite recommendation, especially the salesman! More

Horrible Experience at Fowler Fowler sucks!!!! They are rude. They just want to rub money from customers. I made the reservation for the car I wanted to buy. When I got there, they Fowler sucks!!!! They are rude. They just want to rub money from customers. I made the reservation for the car I wanted to buy. When I got there, they told me if you wanted to buy the color you want, you have to pay two thousand more. They said the price on its website is not correct! No reason. They pushed me to purchase the overpriced car without my consent. They explicitly said you have to buy it because you test drove it and you wasted my time. This is exactly what they said. I asked the manager's name. But he told me a fake name. Do not buy cars from Fowler!!!!!!!!! They are HORRIBLE!!!!!! They are robbers!!!!! More

There is nothing I can find to complain about Customer service was a great deal to me, and Fowler Toyota delivers. I found little sales pressure while browsing the cars there. Seems that the sa Customer service was a great deal to me, and Fowler Toyota delivers. I found little sales pressure while browsing the cars there. Seems that the sales associates are quite knowledgeable. Pricing was quite decent, which gave me the impression that I would get the car I like with ease; and less cost, less hassles. More

Got what I came in for Dillion Harris was the sales rep that I worked with and I was more than happy with him. I came in wanting to look at two cars- he brought them up for Dillion Harris was the sales rep that I worked with and I was more than happy with him. I came in wanting to look at two cars- he brought them up for me, discussed the merits of each, test drove each and then he let me alone to look at the two side by side so that I could sort out my thoughts without his interference. He was pleasant, helpful and knowledgeable about the cars. Purchase negotiations went smoothly- of course I feel a got a bit shorted on my trade in, but you pretty much expect that when you go to a dealership. That's HOW they make money. Customer service has been great. Overall I am really happy with this experience. More

Great Buying Experience!!!! A+++++++ I want to post a Special Thank You Message for Craig Gunsauley, Salesman at Fowler Toyota Norman OK, for assisting me in my recent purchase of my New I want to post a Special Thank You Message for Craig Gunsauley, Salesman at Fowler Toyota Norman OK, for assisting me in my recent purchase of my New Black 2014 Toyota Camry SE with all of the great features like convenience package and entune premium audio with navigation just to name a few that I purchased a week and a half ago on Tuesday afternoon of July 15th 2014. I am very happy that it was Craig that was able to assist me in my search for a new Toyota Camry after arriving to look at new cars. His knowledge and expertise on the new Toyota cars, in particular the Camry models, helped to answer all of my questions and gave me a great understanding of the 2014 Camry features. I enjoyed talking with and appreciate the time Craig took to explain all of the features found on the new 2014 Camry cars. Craig is the best sales person I have ever dealt with and it made my new car purchase at Fowler Toyota a very pleasant and fun experience. My new Toyota Camry SE with all of the great options like back up camera, navigation, entune premium audio, ect are very nice and this Camry is a joy to drive and I just love this car with all of the features it has. I drove my new 2014 Camry up to Tulsa OK this past week end showing it/giving rides to many friends and family members. All were impressed with this particular car. I rated Craig Gunsauley, the wonderful salesman who assisted me with my purchase the highest rating marks possible. For a 1-10 star rating, for example, I would give salesman Craig at Fowler Toyota the highest 10 star rating, or A++++++++. I will be recommending, to anyone I know that is buying a Toyota vehicle like friends, family, co-workers ect, that they first contact Craig to see what selection of vehicles are available at Fowler Toyota in Norman for the vehicles types they may be interested in. If I have any questions anytime about my new 2014 Camry SE, I will be contacting Craig who is always quick to respond with answers to my questions, or he will direct me to someone else at Fowler Toyota who would have the answers. So anyone can benefit from getting a great deal on a new vehicle by contacting Fowler Toyota in Norman and talking with Craig, one of the best salesman around, who can help you find that perfect new vehicle. He helped me find my perfect new car. Thanks Again to Craig for his assistance with my new Toyota Camry purchase at Fowler Toyota!! More

Worst. Service. Ever. I bought my corolla back in California and I recently moved to Oklahoma. I bought an extended warranty with it so it covers it bumper to bumper for 10 I bought my corolla back in California and I recently moved to Oklahoma. I bought an extended warranty with it so it covers it bumper to bumper for 100,000 miles, and I get my oil changed for free with it. I took it in to the dealership a couple months ago to get the oil changed and had NO problems whatsoever. I went in the other day to get it done and when I came back the guy tried charging me $45 for an oil change. I politely told him that I had a warranty that covered it, he IMMEDIATELY cut me off and started talking about how I don't have one, there's no such thing as a free oil change, basically calling me a liar. Whenever I tried explaining to him that I did indeed have a warranty that I PAID A LOT OF MONEY FOR he cut me off, wouldn't listen to anything I tried to say. I then told him I had just gotten my oil changed a couple months ago at the location and then he RUDELY said: "well we didn't do it then". Wow. I was speechless. How am I supposed to know now that when I bring my car in that they will actually change my oil?! It wasn't until a supervisor came over did the issue get resolved. I work in customer service and I would NEVER talk to a customer how he was talking to me. Seriously considering not going back to that place. That was easily the worst experience I've ever had at a toyota dealership. More

high pressure sales Are you ready for some good old fashion high pressure car sales techniques? High pressure car sales are alive and well at Fowler Toyota. On Monday, J Are you ready for some good old fashion high pressure car sales techniques? High pressure car sales are alive and well at Fowler Toyota. On Monday, June 30th 2014 I was treated to an exhibition of rapid fire interrogation style auto sales from John R. Crosby, Certified sales manager. I was there to by a used auto and was getting along with my salesperson named Sterling just fine. I told him I didn’t want to buy today. Sterling handed me a paper with the total OTD price of $14,159. I saw the car for sale on the Fowler website for $12,500. He asked me to write down a number I wanted to pay on the paper. I did. All of a sudden, Certified Sales Manager, John R. Crosby takes Sterling’s chair and introduces himself. He asked me where I got the number I wrote down and what did I base that on. I answered. He said the number was an insult. I barely talked to him 20 seconds and my number insulted him. Mr. Crosby is the type of saleperson that has a snappy comeback for anything you say. He can rebuttal, rebuttal, rebuttal with the best of them. He will make you feel guilty if you don’t sign something now and buy a car. I grabbed the paper with the numbers from his hand and walked out and left Fowler Toyota. This is not the first time I felt uncomfortable at Fowler Toyota and had to leave. In 1983 I came in to look at a pickup truck, just looking. It was a horrible, frightening experience. In 2001 I came in looking to buy a new Toyota Echo. They scared me away again and I had to go to Edmond to buy my new Toyota. The Echo has always been maintained at Fowler. At Fowler, sales and repair are two different companies. I asked for free tire rotation and wheel balancing for life on Monday and was refused. I did learn on this trip from a salesperson who told me when he says “I don’t want to waste your time” that really means go away, stop wasting my time. I have to sell a car. If you would like to buy an auto and keep your dignity and sanity, go to Toyota in Edmond or over in Midwest City. If you go to Fowler you may never leave without buying a car. And how did $12500 on the internet become $14159 in the showroom. not a friendly place. More

Cannot recommend I am happy with the car I purchased. After the sale was completed, sadly, customer service declined sharply. Immediately after I purchased the car I I am happy with the car I purchased. After the sale was completed, sadly, customer service declined sharply. Immediately after I purchased the car I noticed the wheel lock key was missing. I contacted the salesman with whom I had dealt, he assured me that it could be replaced, considerable time passed, I again called him and left a message on his voice mail to which I have never received a reply. Next I went to the dealership and spoke with different personnel who assured me that my missing piece could be replaced and even ordered it for me, again considerable time passed with no resulting wheel lock key. Finally I went back to the dealership one last time and requested to speak with the manager of used car sales, after being ignored for over half an hour I left, firmly determined to refrain from spending money at this dealership from now on. Very poor customer service. More