Fowler Toyota of Norman

!!!!WARNING!!!! TO ALL POTENTIAL CAR BUYERS To all you potential car buyers out there: FOWLER TOYOTA in Norman, OK should be your last resort. They sell cars to which they cannot produce titles To all you potential car buyers out there: FOWLER TOYOTA in Norman, OK should be your last resort. They sell cars to which they cannot produce titles for. They make promises during negotiations that are not reflected in the contract. The promises in question for us are; the promise of 2 years of service maintenance (ie: oil changes) but they wrote the contract to include only 2 oil changes. During the financing process even with descent credit, they try convincing you that the only way to qualify for the loan is to buy an extended warranty ($3000) AND gap insurance ($800). The extended warranty is supposed to be for the life of the 3 year loan, yet again the contract reflects only a 2yr/24000 mi. warranty instead of the promised 3yr/36000mi. warranty. When Fowler Toyota sells a used car they tell you the average miles per year is 17,000 mi. But when selling an extended warranty or trading in a car they tell you the average is 12,000 per yr (or in our case the average appears to be 8,000). Our original purchase date was March 25, 2014...it's now May 12, 2014 and still no title. Everyone do yourself a favor and take my advice, DO NOT BUY FROM Fowler Toyota!!! More

Awesome buying experience. Aubrey Parker worked with us via the internet to find the perfect car that met our needs and budget. When he was not available, Ruby answered our ques Aubrey Parker worked with us via the internet to find the perfect car that met our needs and budget. When he was not available, Ruby answered our questions and gave us a value for our trade-in over the phone..After checking out two local dealerships and walking away without our dream car, we made the two hour drive to Norman. Dillon Harris greeted us and made the car buying experience as pain-free as possible. Fowler not only had the exact car we wanted, they also gave us the best price without haggling. They honored both the sight unseen trade in value and an online coupon to bring the price down even further than the Internet special deal. More

Very disappointed I went to Fowler Toyota in Norman on Saturday, April 5th looking to buy a used car. They didn't have what I was looking for, so the salesman got his m I went to Fowler Toyota in Norman on Saturday, April 5th looking to buy a used car. They didn't have what I was looking for, so the salesman got his manager, and we discussed EXACTLY what I was wanting. A 2010 or newer Chevy Equinox, black with black interior, with as many features as possible, under 70,000 miles, and I named my price. He told me that later that next week he would be going to the auction and would be specifically looking for what I wanted, and would call me to let me know what he found. He also said that there was no obligation if by that point we found something else or if we didn't like it. That Tuesday, he had his assistant call to confirm what we had discussed on the specifications of the vehicle I wanted. By this point, I was very excited and thrilled that they were going above and beyond to help me get the car I wanted. The very next day she called back, and said that he had found one. A 2011 black on black Equinox with 53,000 miles. So I made an appointment for that evening to come up there to test drive and take a look at it. She stated that it was priced about $2,500 above what I told them I wanted to spend, but that they would work on the price for me. So I agreed to still drive an hour to come take a look. I got there, and the staff was very friendly and helpful. Our salesman was nice too... in the beginning. He pulled the car up to the front and as I began to look over the vehicle my salesman kept stressing the fact that he had his manager do this just for me. I noticed a tiny dent, several scratches, a couple of door dings with white paint scuffs, a pretty big scrape on the back bumper, and then a dent about the size of my hand on the passenger side front quarter panel. I pointed them out to the salesmen and he said "Well, what do I need to do?" I said that I understand it's a used vehicle and that things happen, but the dent was a HUGE issue. He responded with offering me a couple tubes of touch up paint to fix it myself, a "dent pop", and to see how much it would cost to fix the dent in the front. His estimate was an extra $950 (he included the cost of 2 touch up paints). He added the $950 to the final price of the vehicle which ended up being $3,350 over my budget. Let me note that before I came in, I got with my lender and noted the below average, average, and good retail of the car, so I knew exactly what the vehicle was worth. It was in below average condition AND $3,000 over priced. I wanted to discuss the possibility in trading in my vehicle to put towards the cost of the one I was looking at. I told him what I wanted for it. And again, I knew the below average, average, and good retail on my car as well as the trade in value and what they could make off of it. He immediately began to point out everything that was wrong with my car (let me add that he made up "hail damage" and deducted that from trade in value of my car. There was ONE penny sized spot on the side of my car by the back window that was the same size as the dent on the Equinox that he said would just need a dent pop. There was nothing on the hood or the roof of my car.) He was more than willing to take that off the price of my car, but wasn't willing accept the fact that there was damage on the car he was trying to sell me. He was only willing to have it fixed at my expense. After discussing everything, he wasn't willing to come down on the price at all. Not even a dime. I left without purchasing a car that day. After I had walked out the door he followed me dangling my car keys at me because he forgot to return them to me after appraising it, AND I had to walk around the parking lot looking for my car, because it wasn't left anywhere close to where I had parked it when I arrived. He wouldn't tell me where he parked it. He just said that he left it over there, and turned around and when back inside. I finally found it on the side of the building behind another car. There was plenty of parking in the area designated "customer parking only" I had a very unprofessional experience, and quite honestly I don't recommend this dealership unless you're wiling to overpay. More

Will not honor promises i went into this store for a recall fix. They ended up having to keep my car overnight. All was well until I got my Car back and all my change in the i went into this store for a recall fix. They ended up having to keep my car overnight. All was well until I got my Car back and all my change in the car was stolen. I brought this up to management and they gave me a $20 gift certificate to be used on my service. I was like ok better then nothing. That was until I tried to use this on my next visit. It was not worth the paper it was printed on.. I was in the market to trade this car in and I was able to do so at Hudiburg toyota. Now I will not have to deal with the lying stealing people at Fowler Toyota in Norman. More

Came in to test drive a 2013 Toyota Rav 4. I ended up also test driving a Volvo they had on the lot. The Sales Associate (Steve Wright) was pleasent, at first, until he kept insisting that I sign a piece also test driving a Volvo they had on the lot. The Sales Associate (Steve Wright) was pleasent, at first, until he kept insisting that I sign a piece of paper, which in his own words "really didn't mean anything"...if it didn't mean anything, why did I need to sign it? I told him that I was still "shoppingn around". He then brought in a "Manager" who couldn't seem to understand the term "loan to value" on a vehicle purchase and spoke to me like I didn't know what I was talking about...sort of strange for a Car Dealership Manager (I thought). Long story short, when I told him I thought he could do better on the price of the car he grab the papers off the desk, said have a nice day and stormed off. His behavior was completly rude and unprofessional. As it turns out, the next day, I went to Bob Howard Toyota and purchased the exact same vehicle at a much better price then what was offered (turns out I was right in regards to the price, but nice try "Manager"). Needless to say, I will never recommend or return to Fowler Toyota...unfortunately the "Manager" blew the deal...good job!!! More

I would not recommend this dealership due to a number of factors. I cannot remove this review so I have removed what I wrote about my experience. factors. I cannot remove this review so I have removed what I wrote about my experience. More