Fowler Toyota of Norman

Wait until you get all your paper work before you rate this dealer. I was pleasantly surprised by my experience with the sales department when I purchased my son a used car here. But after signing the p this dealer. I was pleasantly surprised by my experience with the sales department when I purchased my son a used car here. But after signing the papers, which was also pleasant, it all started to come apart. I had them tint the windows for me on the car. I called and made an appointment for the following week. When I arrived for my appointment, they acted like they had never heard of me. And then when I was passed to another advisor he thought I was there to have work done that was on an old repair order. So then they told me that they wouldn't be able to get the car doen by the next day, and that since they had promised me a loaner that is was just all okay. Thankfully for them they got the job done by the next day and it turned in to a non issue. But it marked the beginning of my bad experiences. Fast forward to almost a month later and I have still not received my paper work on the car. I have called my salesman several times and he has taken to not returning my phone calls. My wife stopped in the store to check on things and they told her that they could not give her an answer as to where the paper work was, nor could they give us a new tag. So I moved up the chain to the sales manager once my paper tag had expired and he promised to get back with me the an answer by the next Monday. Well guess what? No phone call. And when I asked him about the tag he stated that the penalties weren't very much and they would reimburse me if I felt it was neccesary. And that if the car was impounded due to the expired tag, that they would just take care of it. Now how would you feel about your 16 year old son driving around in a car that may be impounded? I for one am not comfortable with doing that. So I have a car that can't be driven, and no one who will call me back. Who knows how long it will take before we can drive the car again. Disappointing end to what was such a promising start. All I can say to future customers is take your chances. More

Very pushy to get you in to the finance office. Forcing you to buy extended warranties. Never returning phone calls, not helping resolving issues and took 2 months to get title and all paper work cleared. you to buy extended warranties. Never returning phone calls, not helping resolving issues and took 2 months to get title and all paper work cleared. Still working on things and I am not very happy that no one is very efficient in making sure that things are taken care of. Very bad service in the area of purchasing and getting the car into your name. Horrible. Will never shop here again. More

It's always a pleasure to work with Tim as my Service Advisor. This time I brought my Lexus in for 180,000 mile maintenance including replacement of timing belts. Tim goes the extra mile to make sure e Advisor. This time I brought my Lexus in for 180,000 mile maintenance including replacement of timing belts. Tim goes the extra mile to make sure everything on the service agreement is completed. He is always respectful and professional and asks very good questions in determining what service is required during the visit. The service technician also did a great job. Thank You! More

I went into this dealership looking for a very specific model, they found it on another lot, we made the deal, done the paperwork and all was good. The problem they then just dropped the ball and did not g model, they found it on another lot, we made the deal, done the paperwork and all was good. The problem they then just dropped the ball and did not get the vehicle. I called after 8 days and the told me the vehicle was no longer available, but it was when we made the deal. They dropped the ball, no attempt to make it right, just sorry the deal got lost and we missed it. More

We have bought all our cars from Fowler since 2004 and have always had good service, but this time was the best. After some issues with the finance we ended up talking to Joe Brown and he made sure we wer have always had good service, but this time was the best. After some issues with the finance we ended up talking to Joe Brown and he made sure we were well taken care of and that his best finance person helped us. Catie(?sp) was absolutely wonderful and we will not let anyone else handle our account no but her! Bruce in sales was also great. After having been through the recent tornado he made sure we found the right car for us without any pressure. He understood what I was looking for and even made some suggestions. The best though was the non-pressure sales he gave and the continued help after the sale when a few issues arose. More

We went to the dealership to test drive a vehicle that we saw online. Allen was the salesman that greeted us and proceeded to let us view and drive similar cars, he was very pressure free, but willing to ans saw online. Allen was the salesman that greeted us and proceeded to let us view and drive similar cars, he was very pressure free, but willing to answer any questions at a moments notice. We were able to make a very confident decision on the model that worked best for us. Allen presented a very good price which we accepted. The financing was handled by John, in which the process seemed streamlined and hassle free. The actual purchase of the vehicle was relatively quick. I would highly recommend these salesman and dealership based on our experience. More

Went in for a a recall repair on brake computer system and a repair to the aux jack. Cruise control worked on my way to the dealership, I used it on I-35. On my way home afterward, I discovered the cruise and a repair to the aux jack. Cruise control worked on my way to the dealership, I used it on I-35. On my way home afterward, I discovered the cruise control wasn't working. The button was making a clicking noise it did not make before taking it in for service. They also left my fuse door open. When I went back the earliest I could (three days later) they informed me the cruise control failure was unrelated to the work they had done. It just happened to fail while it sat in their service bay. They made me pay for the repair (with a 10% parts discount, to soothe me, I guess). I will never return. Do yourself a favor and go elsewhere. More

I am so glad I chose Fowler Toyota to be part of my 1st time Eva Brand New Car purchase! Brannon was very helpful in every aspect of my New Car purchasing decision, from the minute we met til the end at d time Eva Brand New Car purchase! Brannon was very helpful in every aspect of my New Car purchasing decision, from the minute we met til the end at delivery of the FJ! He had an answer for every question..and trust me, I asked a lot of questions and I had a lot of requests. He made me & my family feel like family. Excellent Service..with a smile. I will definately refer Brannon to all my friends & family...word of mouth is the best marketing tool a person can have. I loVe my FJ, aka FunJam. Great Ride. K. Fowler Toyota Fan for Life. :) ~Mary & Bryan Wells Bridge Creek, Oklahoma More

I was totally impressed with the way I was taken care of from the moment I arrived. Loved the cafe and the store. Then when my car was ready I was treated with a smile and a clean car. Wow! That kind of co from the moment I arrived. Loved the cafe and the store. Then when my car was ready I was treated with a smile and a clean car. Wow! That kind of compassion for others feelings is wonderful in this day and time of a hurry and get it done world. Thank you!! More

We went to the dealership to test drive a used car and ended up purchasing it. The headlights didn't work when we purchased it, but didn't realize it until it got dark on the way home. Luckily, the fog ended up purchasing it. The headlights didn't work when we purchased it, but didn't realize it until it got dark on the way home. Luckily, the fog lights worked, so we were able to get home. The dealership repaired the lights when the technician that could work on non-Toyota vehicles was available. The description said that the car had floor mats, however, there was only one floor mat which was in the trunk, which was for the back floorboard. The dealership did not offer to replace the front mats with new ones. We have ordered a set through the Infiniti dealership for $150. I still consider the overall service good, had it not been for the above listed items, would have considered it great. More