Fox Acura of El Paso

Our car buying experience was great! Easy and stress free thanks to our awesome salesperson thanks to our awesome salesperson More

They fix my mdx properly and free car wash, staff is friendly and very accomodating friendly and very accomodating More

Took me as a walk in for service and got me out in record time. Could not ask for more. time. Could not ask for more. More

Julian worked with us to sort out what was urgent that which could wait.. Also helped with discount!! which could wait.. Also helped with discount!! More

Professional, friendly, courtesy shuttle, refreshments. I felt very comfortable with the service people. They were prompt and explained everything and we’re upfront about the cost of everything. I will go ba felt very comfortable with the service people. They were prompt and explained everything and we’re upfront about the cost of everything. I will go back again. More

Poor customer service in the vehicle repair/service dept. customer is not treated properly. Very bad experience. Makes me question my decision to buy again customer is not treated properly. Very bad experience. Makes me question my decision to buy again More

Tim Nash was professional patient understanding helpful he didn't beat around the bush,I highly recommend him for his service,personal also very friendly as well he didn't beat around the bush,I highly recommend him for his service,personal also very friendly as well More

Very professional, helpful and knowledgeable!The service Very professional, helpful and knowledgeable! The service department was great! Julian kept me informed the entire process. Very professional, helpful and knowledgeable! The service department was great! Julian kept me informed the entire process. More

Excellent staff and superior Acura products. Clayton Jones was patient, professional, and accommodating. Other staff members were equally helpful and professional. Jones was patient, professional, and accommodating. Other staff members were equally helpful and professional. More

I, unlike other customers, did not have a good experience with Fox Acura. I took my vehicle in for an oil change, five point inspection, and tire rotation, I was told my vehicle was ready at about 1:15 and a with Fox Acura. I took my vehicle in for an oil change, five point inspection, and tire rotation, I was told my vehicle was ready at about 1:15 and all that was recommended was a new air filter. At approximately 2:30 I am notified my tire is damaged and I need a new tire. Somehow, this was missed during my five point inspection AND tire rotation. I was given multiple stories as to what happened and how it was missed. I spoke to the manager who refused to acknowledge why I was upset over the situation. As I explained to him, it was not about the tire but the fact everyone gave me a different explanation and yet I was expected to believe they serviced my vehicle. I was told "well you didn't catch it either" correct, just like I did not realize I needed a new air filter. That's why I PAY them to catch these things and they somehow miss a gash and the fact I need a whole new tire yet call me to replace the air filter? I informed the manager I would just handle the situation myself and add my experience to their review and survey, his response "well the rest of our reviews speak for themselves". He proceeded to tell me how everyone has a great experience there and again dismissed my situation. When I pick up my vehicle I ask to see the photographs they had of my tire and ask if my tires were rotated, I am again told yes. When I question why my damaged tire is in the exact same spot as originally pictured I am told "oh we only rotated three tires". You rotated my tires and still missed a giant gash and why would you only rotate three? Sadly, they are the only Acura in El Paso. Oh, and lets not forget my work order says all my tires are bad and the red is marked for them. Also it says my left rear tire is damaged (that wasn't the damaged tire). I would double check your vehicle because they are either scam artist or incompetent. More