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Fox Chevrolet
Rochester Hills, MI
633 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 633 reviews
February 19, 2017
All Around Passion for Great Customer Service/Supprt Clearly a Team with a commitment and strong management/leadership... Did. It purchase my vehicle @ Fox.. however every service, oil change, rotatio Clearly a Team with a commitment and strong management/leadership... Did. It purchase my vehicle @ Fox.. however every service, oil change, rotation, etc was simple, pleasant and perfectly accomplished.. Their Service Team (worked w/ most staff) Top Shelve.!! Very knowledgeable and interested in making sure when the customer leaves you leave 100% safisified.. Currently/ Unfortunately I was in an accident and T-Boned.. my vehicle is of course @ Fox.. I must mention during a time of an accident (the other guys faulf) collision and body damage has always been a. If concern of mine, how well will the work be done, reduced value of my once perfect condition vehicle..... Once again the Fox Team is hitting a Homerun! Body Shop Service Agent Justin Jernstad has been simply amazing in his follow up and continuous communications with me. Additionly I had the opportunity to meet the Collision Expert working on my vehicle..(wish I remembered his name as he too was outstanding and truly a passionate expert in his art)) My vehicle is being very well taken care of. There's much more to a Dealership than just buying a vehicle.. and like everything else.. what matters most is what happens after you buy.. A very strong passionate Brand and Team... My Dealer.. Thanx Folks.!! R. Martin Shelby Twp MI More
by Rmartin
Employees Worked With
The Body Expert working on my vehicle..OUTSTANDING.!!, Justin Jernstad
February 16, 2017
Absolutely wonderful. Best General Motors service department Treated with respect, sincere interest and top notch service. Harvey Jennings is an asset to your department. A smile means so much, and Harvey's was Treated with respect, sincere interest and top notch service. Harvey Jennings is an asset to your department. A smile means so much, and Harvey's was always there. I purchased a yukon, but still bring it to this dealership for service because ever one is just great. More
by love my yukon
Employees Worked With
Harvey Jennings
January 31, 2017
Exceeded Expectations Great customer experience all through the process of leasing a new car for my 84 year old Mother. Mark, Joe and Team gave her an excellent experience Great customer experience all through the process of leasing a new car for my 84 year old Mother. Mark, Joe and Team gave her an excellent experience and she looks forward to coming back for routine service. She has already recommended the dealership to friends and relatives. More
by MM
Employees Worked With
Mark Kowalski, Joe DiTrapani, Ron Griffin
January 13, 2017
Poor service Worst experience, the dealership took more than a month to fix the car and Mike whom I worked with was so unresponsive and didn't care about the delay Worst experience, the dealership took more than a month to fix the car and Mike whom I worked with was so unresponsive and didn't care about the delay. I had a rental car through my insurance which I depleted and so owed $300 to the rental car company all because of this dealership. PLEASE DON'T TAKE YOUR CAR THERE FOR REPAIRS. More
by San
Employees Worked With
Mike Chaffee
December 16, 2016
Fast Service Used to take my car to Moran Chevy because it was closer to my home. After several bad experiences with them I decided to start going to Bill Fox Roch Used to take my car to Moran Chevy because it was closer to my home. After several bad experiences with them I decided to start going to Bill Fox Rochester. I've only been there a few times but each time was a good experience. They are fast, efficient and accurate with pricing. My wife and I are getting ready to move to Harrison TWP and I will continue to make the drive to Bill Fox Rochester because of the quality and service. More
by kturl87
Employees Worked With
Harvey Jennings, Tony Marsiglia
December 16, 2016
SHADY!!! I purchased a used car from Bill Fox Chevrolet in September. Since buying the car three months ago I've already put an alarming almost $700 into the v I purchased a used car from Bill Fox Chevrolet in September. Since buying the car three months ago I've already put an alarming almost $700 into the vehicle. After spending all this money and only putting about 2000 miles on the car since purchase, I'm sitting here with an estimate for just under $2000 of more repairs that need to be done. Repairs that if not done will leave my newly bought car undriveable. Two weeks of calling the dealership, asking for assistance and getting absolutely no where. I wasn't even able to get the salesman Joe Beccari to return my calls until I left a message with his general manager. When I did finally hear back from him I was told that he "was just trying to move a car" and that there was nothing he could do. If your like me and your considering going through a dealership to buy a used car instead of Craigslist or a used car lot for fear of being ripped off, think again. Dealerships can be just as shady, I can assure you this once is. After all their "just trying to move cars" right? More
by Scott Mendelson
Employees Worked With
Joe Beccari
December 14, 2016
Fox Service Don did a great job! he greeted me immediately when I came into the service department. He had my car done before his promise time and kept me inform Don did a great job! he greeted me immediately when I came into the service department. He had my car done before his promise time and kept me informed through out the repair. More
by Jennifer
Employees Worked With
Don Speer
December 07, 2016
Sloppy service Horrible service, Misrepresented intended purchaseSpoke with Tom about a Monte Carlo ss i had viewed on car guru. Tom informed me that the vehicle was Horrible service, Misrepresented intended purchaseSpoke with Tom about a Monte Carlo ss i had viewed on car guru. Tom informed me that the vehicle was in immaculate condition and a friend of his he had known for over 40 yrs had owned the vehicle. I drove over 3 hours to find a vehicle that had missing fog lights, rust, and a hole in the front bumper cover. Once i brought these issues to his attention, Tom became very rude and amongst other things told Bill Fox owns all the car lots along that stretch of road, basically saying that the vehicle would sale if i bought it or not. At that point, i left and called back ultimately speaking with Tom's manager, named Rob Shastal. Rob apologized for Tom, but it was lackluster and it was obvious these guys were a bit arrogant. I ended up making said purchase from Ray Skillman down in Indianapolis. They even offered me coffee while the paperwork was prepared. To whomever may be reading this BEWARE OF THIS DEALERSHIP!!!! They feel entitled to your hard earned money, but i wouldn't buy a piece of candy from this place. Horrible experience to say the least. More
by Ron K.
Employees Worked With
Tom Oberly, Rob Shastal
December 03, 2016
Wonderful' Thank you so much to Tony Marsiglia and Harvey for all of their help. I couldn't love my Equinox more! Bill Fox Dealership was super speedy with getti Thank you so much to Tony Marsiglia and Harvey for all of their help. I couldn't love my Equinox more! Bill Fox Dealership was super speedy with getting my oil change done and rotating my tires. I definitely recommend Bill Fox whenever I have the chance! Mike and Nick in sales are great as well! Thanks again! More
by JillNowicki
Employees Worked With
Mike Contoni, Nick Schrah, Harvey Jennings, Tony Marsiglia
November 29, 2016
Wonderful buying experience. Excellent experience top to bottom - great product, great staff, exceptionally smooth transaction, and very aggressive pricing.. Your twenty five wor Excellent experience top to bottom - great product, great staff, exceptionally smooth transaction, and very aggressive pricing.. Your twenty five word minimum is asinine and unnecessary. More
by Will-I-am
Employees Worked With
Phil Patterson
