
Fox Chevrolet
Rochester Hills, MI
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People is what makes the difference in a Service center I have been bringing my cars to the Bill Fox Chevrolet since 5 years ago and Jayson Mcguire stands out by his professionalism, friendly and knowledgea I have been bringing my cars to the Bill Fox Chevrolet since 5 years ago and Jayson Mcguire stands out by his professionalism, friendly and knowledgeable, he should be considered seriously as the next Service Manager, He is the main reason why we continue bringing our cars here. You can get your car fix in several places but you cannot find the service that Jayson provides in any other shop. More
Brad Bednarski (Service) Mike Contoni (Sales) Mike - Went above and beyond to make our CPO sale work! Bought a CPO 2011 GMC Acadia SL that my wife loves to this day back in Oct 2013. Brad - To Mike - Went above and beyond to make our CPO sale work! Bought a CPO 2011 GMC Acadia SL that my wife loves to this day back in Oct 2013. Brad - Took extra steps, and made maximum effort to treat us right. Makes it look easy, when it's not. There was a hole in the same Acadia as above A/C line from what appeared to be rubbing against the bracket below it (after my inspection). Called Brad, found out the warranty was up in October of 2014. Explained in detail what the problem was. He spoke with GM Corporate and called me back to tell me that I would just need to pay a $100 deductible and GM/Bill Fox would cover the rest of a $500+ repair. Great effort and honesty. You just don't see that a lot anymore in "Customer Service". If you need any service done on your car... this is the guy to see. A true professional and understands what's right is right. Believed me right from the beginning, no judgement or negative attitude. ^^^ These 2 are great examples of why to go out of your way to get to Bill Fox Chevrolet! (sorry that rhymed, it was unintentional) More
first time dealing at bill fox chevy I stopped in to bill fox my first time at this dealership, I saw Beti she was so nice I wanted to lease a new Malibu.. I had a 2014 Malibu that I was I stopped in to bill fox my first time at this dealership, I saw Beti she was so nice I wanted to lease a new Malibu.. I had a 2014 Malibu that I was leasing and wanted to turn it in early . Beti made it happen shes awesome !!! I never thought it would really happen been to other dealers with no luck .. I love my 2015 Malibu its so nice thanks Beti M. More
EXCELLENT EXPERIENCE AND WILL DEFINITELY BE BACK!!! At 52 years of age I am certainly no stranger to purchasing new and used cars. Dealership experiences can sometimes be frustrating and overwhelming, At 52 years of age I am certainly no stranger to purchasing new and used cars. Dealership experiences can sometimes be frustrating and overwhelming, to say the least. My experience at Fox was the best experience I have had, by FAR. To me, the top reason was my salesman, Nick Pardington. He has, to me, what every great salesperson should have, vast knowledge of his product(s), experience, patience, a great sense of humor and an extremely "genuine" personality. It seemed like finding the perfect vehicle for me, within my budget, was equally as important to him as "making the sale". As a customer THAT is so important. The Dealership was beautiful inside and extremely clean. As I looked around it seemed like all the staff was in a great mood....which I found hard to believe because it was 7:30 pm and the Red Wings were on TV. I will be purchase all my future vehicles from Nick at Bill Fox Chevrolet as well as recommend them to my family and friends. THANK YOU!! LOVE MY EQUINOX More
Recall fixed Michelle made this a pleasant experience. I brought my car in for a recall. The recall was taken care of quickly and efficiently. Michelle was invit Michelle made this a pleasant experience. I brought my car in for a recall. The recall was taken care of quickly and efficiently. Michelle was inviting and polite. More
Best vehicle purchasing experience I've had It's no surprise that I see review after review of the excellence that is Mike! He worked with me for two months (patiently and always friendly) befo It's no surprise that I see review after review of the excellence that is Mike! He worked with me for two months (patiently and always friendly) before I was ready to move forward with my Tahoe purchase. I never felt pressure, and always felt he was 100% straight with me. Also being that it took two months for me to be ready to make a deal, he never made me feel like I was wasting his time. Heck, I was even in there several times with my 2 year old and he couldn't have been more accepting of her (we all know how 2 year olds can be) and even entertained her. On top of how wonderful Mike was to work with, the entire staff there was so incredibly friendly, I always felt good walking in. I have referred several friends and co-workers there as well. Best vehicle purchasing experience I've ever had. More
AWFUL Service Experience Had an appointment at 9:25; called to let the service department know I was running late. The operator advised they were busy and would not be a prob Had an appointment at 9:25; called to let the service department know I was running late. The operator advised they were busy and would not be a problem.. Arrived at 9:40 and was totally ignored for 5 minutes. Michelle finally helped me and I told her I would need a ride home and she "put me on the list." After waiting 90 minutes for a ride and being told by the new driver "I was not on the list" I decided to take me vehicle to another Chevy dealer for service. Crazy thing was I was not the only person waiting for a ride. The Fox Chevy dealership is closer to my home but I will drive the extra 10 minutes to take my car for service where I purchased it and where they provide excellent customer service. More
Bill Fox Toyota Service is the Best I had my Toyota Fj Cruiser in at Bill Fox Toyota during New Year week because the VSC stability light came on occasionally. Anthony, the service mana I had my Toyota Fj Cruiser in at Bill Fox Toyota during New Year week because the VSC stability light came on occasionally. Anthony, the service manager, did a fabulous job investigating and repairing the problem which turned out to be the need for a new timing chain. He quoted me a price and came in under that price, got the problem fixed in less than a week even with the holiday. He did a great job not only fixing the problem , but cleaning my vehicle which is usually encrusted with mud both inside and out. Anthony is a pleasure to work with and his honesty and openness puts me at ease and I would never take my FJ anywhere else now. I will also purchase my next vehicle from Bill Fox because to me Anthony represents the quality of personnel hires by Bill Fox. I had the most positive experience. More
Excellent service center I've always liked this dealership for excellent service and quality of work. I recently was in for some recall fixes and Scott was very helpful in sc I've always liked this dealership for excellent service and quality of work. I recently was in for some recall fixes and Scott was very helpful in scheduling the repairs and making sure everything went smoothly. This is a very professional service shop. I will be leaving the area soon, and they will be missed. More
Recall on GM vehicle and oil change I was recently had my in for service, do to the recall. The service staff was excellent and very accommodating. I also had an oil change. Even the I was recently had my in for service, do to the recall. The service staff was excellent and very accommodating. I also had an oil change. Even the driver from the courtesy car was very helpful. I would recommend this dealer to my friends and family. More