Fox Chevrolet

Rude employee refused to accept dealership blame One of my keyfobs was lost in the process of a warranty repair, and instead of admitting the loss, Rob B. in the service department insisted that I ne One of my keyfobs was lost in the process of a warranty repair, and instead of admitting the loss, Rob B. in the service department insisted that I never brought him both keyfobs, and refused to even entertain the possibility of the dealership losing it, telling me to "go home and see if you can find it there". He was rude and demeaning in subsequent conversations with me about it, and threatened several times that they would "not replace the missing keyfob since there was no way to prove they received both when service began", and told me to "direct my attention to the service manager and dealership manager if I was unhappy with this response". Additionally, the inside and outside of the vehicle were returned in an unacceptable dirty condition, worse than when the vehicle was received. Luckily, the keyfob turned up a few days later in the shop, but the damage and inconvenience to my vacation had already been done. After numerous vehicle purchases and service repairs in the past through this dealership in my family, I will not be returning to Bill Fox Chevrolet, and will be sharing my experience online, with General Motors, and in social media to ensure others hear about this. This is a sad, and unfortunate change in the otherwise exceptional service I have seen in the past through this dealership. More

Fantastic Service!!!!!!! It was a great experience! I enjoyed working with Mike again! He helped us get our first and second vehicle! He didn't pressure us for either vehic It was a great experience! I enjoyed working with Mike again! He helped us get our first and second vehicle! He didn't pressure us for either vehicle. I would gladly refer him!!!!! I actually left feeling happy instead of stressed out. I'd have to say that the perks of leasing/buying from that particular dealership are fabulous, too! Thank you, Mike, for helping us! We greatly appreciate it! More

New Car Purchase I would like to extend my appreciation to the sales person at Bill Fox Chevrolet. We, my wife and I, were always treated with respect and honesty, he I would like to extend my appreciation to the sales person at Bill Fox Chevrolet. We, my wife and I, were always treated with respect and honesty, he answered all our questions about our purchase of a car we knew very little about. It was our first purchase in many years at Bill Fox and the experience was great. Thank you Grant Grider, we will be seeing you again for our next new car purchase. More

I recently went to the Fox Chevy dealership to renew my lease and get a 2014 Malibu. I was pleasantly surprised by the great service I received because, although made up for, I did not have a great experie lease and get a 2014 Malibu. I was pleasantly surprised by the great service I received because, although made up for, I did not have a great experience when leasing my first car. I went to the dealership after being called by Joe D, who I had the pleasure of dealing with earlier in the year when looking at a Malibu. He called me regarding the lease pull-ahead deal. I went to the dealership on a Saturday around 1:30pm, the dealership closes at 3pm. When I walked in, Joe was with a customer. After many apologies, I was handed off to Patrick M. who greeted me enthusiastically. Around 3:45, after test-driving and signing the paperwork, Patrick asked if I could come back Monday to pick up the car because the employees who cleaned and detailed the car had left at 3pm. I told him I couldn't because I worked a midnight shift that night and asked if I could bring the car back to be detailed at my next convenience. Without even blinking an eye Patrick ran out the door and washed the car himself, along with another Fox Chevy employee who helped him detail the car. It was around 4:30 when I pulled off the lot. I appreciate Patrick and the other employees staying late on their Saturday so I could drive off the lot with my car that day and make this leasing experience a positive one. I highly recommend Bill Fox Chevy dealership to any potential buyers/leasers. Thank you again to Patrick M. and Joe D!! More

Mike was great from the beginning. He was very responsive to my inquiry. And was very realistic with me about the vehicle that would fit my needs. He and Lamont worked really hard to get me the financing I n to my inquiry. And was very realistic with me about the vehicle that would fit my needs. He and Lamont worked really hard to get me the financing I needed. I never thought I would be driving a new Malibu home today! They were terrific! Mike really made me feel like my business was appreciated. And I didn't feel like I was a number. I appreciate all that he does to make people really feel comfortable. More

Purchasing a vehicle from Bill Fox Automotive was a wonderful experience. Jerry Tocco was absolutely GREAT to work with! I highly recommend doing business here. wonderful experience. Jerry Tocco was absolutely GREAT to work with! I highly recommend doing business here. More

Thanks to Michael Contoni and Bill Fox Chevrolet for putting my wife into a new 2014 Sonic RS and for making it so easy on her husband Stacey. Keep up the good, prompt and professional work it was appr putting my wife into a new 2014 Sonic RS and for making it so easy on her husband Stacey. Keep up the good, prompt and professional work it was appreciated. See u again when I'm buying my next new car. More

I would highly recommend this dealership based on only working with two people. Nick Pardington is absolutely amazing. He worked with me around my budget and my wants and helped me accomplish my dream. working with two people. Nick Pardington is absolutely amazing. He worked with me around my budget and my wants and helped me accomplish my dream. I expected to drive to the dealership and receive decent customer service, and come home empty handed, but I was proven wrong. I experienced the best customer service and went home with a new car. The customer service did not end as soon as I walked out the door. I have communicated with Nick the past couple of days, and the same customer service I received in person still exists. I would absolutely do business with this dealership, and in particular, my awesome sales guy, Nick Pardington! More

It was time to purchase a new vehicle, I swore I would NEVER buy another Chevy in my life after all the problems with the 2002 Trailblazer LT I had (we had it factory ordered). To make a long story short NEVER buy another Chevy in my life after all the problems with the 2002 Trailblazer LT I had (we had it factory ordered). To make a long story short Kevin, my husband went to Bill Fox that Friday night, met Mike, told him I was dead set against not buying another Chevy, Mike showed him the Equinox , thought maybe I would like it. We went the next day to Bill Fox, I was less than thrilled, but I met Mike and felt immediately at ease, I told him about my dislikes for Chevrolet, we laughed and joked, he showed me the Equinox, gave us the keys, we took her out for a little spin, in a winter storm non the less. I fell in love with the car, but I wanted to see what the Encore was like, well we were back at Bill Fox 20 minutes later, talking with Mike about the "big purchase", he took the time and patience to answer every question I had and boy there were a lot of them, he listened to me patiently about my first experience with Chevrolet's, he never once was pushy, overbearing, instead he made us feel as though we were the most important people in the showroom that day, I actually left so excited about my new car. Mike worked hard to find me my black with chrome trim Equinox, he worked diligently getting us the best financing rate, always kept us informed of the events.that were taking place. The day we signed the papers, went so smooth, no problems, set backs, it was so very exciting. The Secretary of State had me get a new license plate, again Mike took care of everything, called me to let me know it was in, when I went back it was like seeing an old friend. I have to say Mike played a major role in my getting another Chevy, not by being pushy or overbearing, but by reassuring if I had any problems, big or small he and Bill Fox would be there to help me, and put my fears at ease. Purchasing this car has been such an happy, exciting experience, I give all the thanks to Mike, he is a man who truly loves working with people, going above and beyond to make such a big life decision of purchasing a vehicle, very exciting. Bill Fox is very lucky to have him in their corner. More