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Fox Chevrolet - Service Center

Rochester Hills, MI

4.5
257 Reviews

257 Reviews of Fox Chevrolet - Service Center

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August 09, 2018

Oil Change The final results ended up fine. I was less than impressed by the lack of acknowledgment by any of the staff (the porter was the only one to actuall More

by Always other options
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd Stone
Aug 13, 2018 -

Fox Chevrolet responded

We are very sorry to learn of the disappointing service received on this visit. Customer satisfaction is the highest priority for us. Thank you for your feedback, we will use it to improve our process. Thank you for your business.

August 01, 2018

The collision damage estimator was not helpful StateFarm insurance located this dealer for me to have them estimate my collision damage on my vehicle but I never received an estimate he said I won’ More

by Louie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Osip
Aug 02, 2018 -

Fox Chevrolet responded

Hello Louie, we are very sorry about any confusion.After inspection of the photos taken on the original visit, there is clearly frame damage possibly to the point of needed replacement. Vehicle disassembly would be required to provide an accurate estimate.

July 31, 2018

Setvice in and out Took my mother in laws Malibu for check engine light. Diagnosed and fixed in one hour. Great service by the service agent and the technician...well More

by Tino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Beccari, Danna Unrue
Jul 31, 2018 -

Fox Chevrolet responded

Hello Tino, thank you for the review and rating of our service department. Thank you for your business.

July 29, 2018

Excellent experience. Everything was explained to me in detail as to what was wrong with my vehicle. A replacement car was given to me until the service was complete. More

by Cruz64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Mcguire
Jul 30, 2018 -

Fox Chevrolet responded

Thank you so much for your review and rating of our service department. Thank you for your business.

July 27, 2018

Service tech was very helpful. Quick to address me. Understand the service requested. Didn’t try to upsell me. Very courteous. Kept me informed as service progressed. Quick to get m More

by Tmcpha4806
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danna Unrue
Jul 27, 2018 -

Fox Chevrolet responded

Thank you very much for the review and rating of your service experience. Thank you for your business.

July 25, 2018

Tires squeaking at slow speeds Able to get a car for a couple days while my vehicle was in service which was great. For the service of my vehicle, part of the squeaking went away, h More

by Jacobson16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Stone
Jul 25, 2018 -

Fox Chevrolet responded

Hello Jacobson16, thank you for the review and rating of your recent service experience. Thank you for your business.

July 23, 2018

They did a great job. This dealer ship did a great job fixing my Chevy Cruze, they had it done in one day. Very friendly service department. I will take my car back for ser More

by Bbb$2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Stone
Jul 24, 2018 -

Fox Chevrolet responded

Thank you for the review and rating of your service experience. Thank you for your business.

July 21, 2018

Great! I have always received great service on my 2006 Impala at Bill Fox! Great job! The service center has great values and attitudes, and always willing t More

by Gibson#123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2224, Ronald Broadwater
Jul 21, 2018 -

Fox Chevrolet responded

Hello and thank you for the kind words and review of Ron and your service experience. Thank you for your business.

July 21, 2018

Service Experience I had great service. Went in for an oil change and fix for a tire with a slow leak. Ron was great in service. Work was completed quickly as I waited. More

by sdill5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Broadwater
Jul 22, 2018 -

Fox Chevrolet responded

Hello, thank you for the review and rating of Ron and your service experience. Thank you for your business.

July 20, 2018

Service Experience Great customer service and explanation on work. Also provided opportunities for rebates and validation of the quality on some of the failed parts. V More

by Satisfied Service Customer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jayson Mcguire
Jul 20, 2018 -

Fox Chevrolet responded

Thank you so much for the review and rating of your service experience. Thank you for your business.

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