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Fox Chevrolet - Service Center

Rochester Hills, MI

4.5
257 Reviews

257 Reviews of Fox Chevrolet - Service Center

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November 09, 2017

Terrible service in the service department The service department is TERRIBLE! They over charge for everything and the customer service is awful. I’ve purchased 2 car from Bill Fox Chevy within More

by Chynafennoy93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danna Unrue
November 03, 2017

Oil change The Service was quick and efficient. My Service rep was friendly and helpful, and I was greeted as soon as arrived. I was pleased with the car wash a More

by bjones19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Broadwater
Nov 03, 2017 -

Fox Chevrolet responded

Hello bjones, thank you for the review of our service department and thank you for your business

November 03, 2017

Polite, friendly, and quick Ron was awesome! Friendly, knowledgeable, set expectations. It was an easy oil change and tire rotation., I did receive too many reminders about the More

by Cust
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Griffin
Nov 03, 2017 -

Fox Chevrolet responded

Hello cust, thank you for the review. thank you for your business.

October 30, 2017

Went smoothly Went in for routine maintenance and it was done on time. Explained options for next time. Price as expected. Nice waiting room with Wi Fi. More

by Peter
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Todd Stone
Oct 30, 2017 -

Fox Chevrolet responded

Hello Peter, thank you for the great review. Thank you for your business.

October 30, 2017

Multi-year Fox Chevrolet customer I've been a Fox Chevrolet customer for over five years. I've been very pleased with their sales, financing, and vehicle service individuals and staff. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Felster, Brad Bednarski, Todd Stone, Ron Griffin, Dawn Simon
Oct 30, 2017 -

Fox Chevrolet responded

Hello Mike, thank you for the review and thank you for your business.

October 25, 2017

Friendly, fast, easy and cost effective! What else do need? My family has bought our last 3 vehicles there. Again do I need to say more? I guess I do buy a car from Doug Felster there, he' More

by chevyfamily1748
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Felster, Brad Bednarski
Oct 25, 2017 -

Fox Chevrolet responded

Hello Chevyfamily, Thank you for the great review of Doug and your sales experience. We value and thank you for your continued business.

October 24, 2017

Helpful. Reliable. Professional I'be been taking my Pontiac Vibe to Fox Chevrolet for 5-6 years now. October 23rd came in for routine service. Service completed promptly. Multi-poi More

by Car Fritz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Mcguire
Oct 25, 2017 -

Fox Chevrolet responded

Hello Car Fritz, Thank you for the great review of Jason and our service department. We value and thank you for your business.

October 16, 2017

Unfriendly Service techs are not very friendly. Waiting room was dirty, coffee taste old. I guess I shouldn't compare this dealer to Elder Ford because Elder Fo More

by Pamela Wright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danna Unrue
Oct 16, 2017 -

Fox Chevrolet responded

Hello Pamela, thank you for the feed back on your visit today. I hope you can take the time to reach out to me to discuss the visit and ways that we can imp[rove the customer experience. We value our customers business very much and welcome any opportunity at improvement. Thank you for your business. Look forward to speaking to you. Mark Kowalski 248-710-1746.

October 15, 2017

I noticed my tire was low I needed it Checked Eyes were happy with getting my tire fixed within an hour. But I'm really not happy that I've had three out of four tires already that have had the va More

by Laura 908
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danna Unrue
Oct 16, 2017 -

Fox Chevrolet responded

Hello Laura, Thank you for the review of our service department. Can you please send over the VIN number of the vehicle so we can investigate the valve stem issue. Thank you for your business.

October 14, 2017

Great Service From my arrival until pickup this was the best dealer experience I have ever had. It started with Jayson n the service area.. good follow up on servic More

by Speedalert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Mcguire, Danna Unrue
Oct 16, 2017 -

Fox Chevrolet responded

Hello speed, thank you for the review of Jason and your service experience. Thank you for your business.

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