Fox Chevrolet - Service Center

I got faster service than I expected for an oil change Yeah I was told it might take two to three hours to get an oil change and it only took an hour and a half so I'm very pleased Yeah I was told it might take two to three hours to get an oil change and it only took an hour and a half so I'm very pleased More

Impersonal service Brought my 2017 Equinox in for service. Terrible communication by the service department regarding the repair and when my vehicle would be ready. This Brought my 2017 Equinox in for service. Terrible communication by the service department regarding the repair and when my vehicle would be ready. This was a second visit for the same repair. More

Oil change It was quicker than estimated, which is always great. The service rep was really friendly and helpful. The sales rep who worked with me on the lease It was quicker than estimated, which is always great. The service rep was really friendly and helpful. The sales rep who worked with me on the lease even took time to discuss the status of everything with me. More

Oil Change / Tire Rotation Done in 35 minutes, no problem Had coupon and the whole cost was fifty dollars. This is less cost than at an oil change place Done in 35 minutes, no problem Had coupon and the whole cost was fifty dollars. This is less cost than at an oil change place More

Satisfied I have been buying my vehicles from Bill Fix for many years! I am happy with my experience and service I receive! I have recommended many people tho I have been buying my vehicles from Bill Fix for many years! I am happy with my experience and service I receive! I have recommended many people tho Bill Fox! More

Great service Bill Fox in Rochester MI is a fabulous dealership, highly recommended. The service department does a great job! The waiting area is top notch as wel Bill Fox in Rochester MI is a fabulous dealership, highly recommended. The service department does a great job! The waiting area is top notch as well. More

Thanks Thank you so much for the great service Tony is always a pleasure to work with they fixed my tire immediately and did oil change and my keys were back Thank you so much for the great service Tony is always a pleasure to work with they fixed my tire immediately and did oil change and my keys were back to me before I even thought the car was gone thanks again More

My first time at dealership, and I appreciate the service I appreciate the service I received. Everyone at Bull Fox was very friendly and helpful. The atmosphere in the waiting room was upbeat and friendly I appreciate the service I received. Everyone at Bull Fox was very friendly and helpful. The atmosphere in the waiting room was upbeat and friendly More

Great My service writer was very nice and answered all my questions and my concerns. I have had my engine light come on and offered me one of there cars so My service writer was very nice and answered all my questions and my concerns. I have had my engine light come on and offered me one of there cars so they could see if it would come back on but I told I would just bring it back if it happened again More

Terrible customer service in service department The service advisor who dis my intake was on time off the afternoon and day after I dropped my car off for oil change and check engine light review. N The service advisor who dis my intake was on time off the afternoon and day after I dropped my car off for oil change and check engine light review. Nobody called to advise me what was going— therefore I called to ask status of vehicle after not hearing anything about the car for two days after dropping it off. When I called to inquire, explaining I had not heard anything, Todd asked me very rudely ‘so why are you calling?’ and refused to look up status, saying he was busy and I would have to talk to someone else. After multiple calls and being placed on hold for more than 10 minutes at a time, i finallu reached the service manager, who stated that this was not Todd’s first instance Of rudeness. I frankly am Not sure why he still works there if this is his normal bad attotude. I have not previously received poor service from this dealer, but I will not likely be returning there again after this experience. Tony-who was my initial service advisor, was very nice and helpful- this review is not a reflection of him. More