Murgado Ford of Chicago

Great dealership! Very clean and professional. The staff was by far some of the nicest people I have ever met in a dealership and made sure that all of my needs and qu Very clean and professional. The staff was by far some of the nicest people I have ever met in a dealership and made sure that all of my needs and questions come first. Anthony was very friendly and professional. Made my family and I feel very welcomed and comfortable. More

They have handled multiple warranty issues in good faith and with complete explanations so we know what to expect. and with complete explanations so we know what to expect. More

Staff are very welcoming and attentive. No issues. Work done and vehicle was available as promised. No issues. Work done and vehicle was available as promised. More

Fantastic experience purchasing a new Ford Maverick. My vehicle was ready when I arrived and they made the whole process easy. My vehicle was ready when I arrived and they made the whole process easy. More

Jasmine . Was a great help and made things easy on my visit there. What a good employee. Was a great help and made things easy on my visit there. What a good employee. More

I was a bit wary of taking my car for service for the first time since the dealership was sold, but all of my worries disappeared when I was greeted promptly, waved into the garage an had my appointment first time since the dealership was sold, but all of my worries disappeared when I was greeted promptly, waved into the garage an had my appointment started early! Randy (dressed nicely in a shirt and tie!) got me through the check in process quickly. The oil change was quick, efficient, professional and at no cost to me because I was able to use Ford Rewards points! To top it all off, they washed my vehicle before I left. I will continue to come to this dealership for service and would recommend that others do the same! More

Poor communication from beginning to end. When making the appointment I said you can send me emails, not text messages. The agent proceded to send me two text messages. When I arrived, the li When making the appointment I said you can send me emails, not text messages. The agent proceded to send me two text messages. When I arrived, the link in an email "notify service provider" did not work; dead link. Several people walked around me without acknowledging my existence for awhile, before Randy approached me. When picking up my vehicle, no one knew what to do. Agent at Quicklane stand told me to talk to Randy, Randy sent me to Sales, sales took my payment, but sent me back to Quicklane. Poor communication and unorganized. More

We couldn’t be happier with our recent purchase of the Lincoln Aviator! From the moment we walked into the dealership, the entire experience was seamless, professional, and truly enjoyable. The Aviator it Lincoln Aviator! From the moment we walked into the dealership, the entire experience was seamless, professional, and truly enjoyable. The Aviator itself is a dream — powerful, smooth, and packed with features that make every drive feel luxurious. Steve, our salesman, was outstanding. He took the time to understand what we were looking for, answered every question with patience, and made sure we felt confident every step of the way. No pressure, just honest guidance and great customer care. But what really blew us away was the service from Avery. The level of attention, professionalism, and follow-through was unlike anything we’ve experienced before. Avery made sure every detail was handled perfectly, and their commitment to excellence made the whole process feel first class. Highly recommend both the Lincoln Aviator and the team that helped us get it — especially Steve and Avery. Five stars all around! More

Service was faster than expected. Facility was clean and offered a good waiting area and concierge ride if needed. Facility was clean and offered a good waiting area and concierge ride if needed. More