Murgado Ford of Chicago

I don’t normally leave reviews, but after going to the dealer for a few years to get parts for my truck and forming a relationship with Ryan in the parts department, I asked him to guide me to someone in dealer for a few years to get parts for my truck and forming a relationship with Ryan in the parts department, I asked him to guide me to someone in sales when it was time to trade in my Raptor. Ryan introduced me to Tray in sales and I could not have been happier with the entire buying process. Tray made me feel like he was my personal sales associate and not that I was just another guy looking to buy a truck. He answered every question and concern I had via text even on his days off during the buying process. He made everything very quick and very easy. I will 100% be going back to deal with Teay once I trade out my new truck and have already recommended him to friends of mine looking to buy new Fords. Thank you again Tray and everyone at Murgado Ford. You guys were all great. More

My third car here and I am so pleased with the service provided form sales to finance. Highly trained salesperson and Assad is very professional Finance Manager. We will keep my business with the Murgad provided form sales to finance. Highly trained salesperson and Assad is very professional Finance Manager. We will keep my business with the Murgado Ford and Lincoln. More

Response was good. Salesman was excellent. Business manager poor. After signing all papers asked for title. He said they sent it to my state with sales tax money. He sa Salesman was excellent. Business manager poor. After signing all papers asked for title. He said they sent it to my state with sales tax money. He said to go to my license office and they would issue title. Not true. They said wait for title to be mailed to me and bring it in for titling and the tax collected was too much. Agent said to get it back from dealer. All round bad experience More

Best dealership ever. Had a issue, brought car in the same day, Vanessa, Angel, Frank and Mr. Sabastian were very professional, caring, patient and listened to my concerns Had a issue, brought car in the same day, Vanessa, Angel, Frank and Mr. Sabastian were very professional, caring, patient and listened to my concerns. Best customer service ever. More

Murgado Lincoln of Chicago was without a doubt the worst buying experience, of any product or service, that I’ve ever had. The lack of professionalism was shocking. Our sales associate clearly had no knowle buying experience, of any product or service, that I’ve ever had. The lack of professionalism was shocking. Our sales associate clearly had no knowledge of cars or the actual process of buying one. When I asked for the maintenance record and vehicle history, they began listing the vehicle features (heated seats, OnStar, etc.) When it came time to sign the paperwork, we had to point out the mileage was wrong on one document, while the VIN was incorrect on another. Unfortunately, we didn’t notice when the same individual brought us the wrong license plate for our new vehicle. Luckily, they did notice their own error this time. All this without a single mention of the wait time. In the course of 10 total hours across 3 days, we were able to test drive one vehicle, sign the final paperwork, consume ~10 machine coffees, watch the employees vape in a circle in the parking lot, walk the showroom 5 times, and finish watching a 90 minute soccer match in the waiting room. If you enjoy feeling discouraged and defeated with no confidence in your purchase, I’d highly recommend buying at Murgado Lincoln. However, if you desire any semblance of professionalism, a speedy and confident close, and a trusted partner in your future vehicle, I would look elsewhere. More

Dishonest They increased the price of a vehicle I wanted to buy when I switched to the $20k cheaper option. That quickly lost my business. to buy when I switched to the $20k cheaper option. That quickly lost my business. More

Great experience! I felt like I was in good hands at Murgado Ford of Chicago! I felt like I was in good hands at Murgado Ford of Chicago! More

Took care of my oil change and recall issues in a timely manner. Seating area is comfortable and they put out cookies. Just needs some charging stations for phones/laptops (was there nearly 3 hours). manner. Seating area is comfortable and they put out cookies. Just needs some charging stations for phones/laptops (was there nearly 3 hours). More

I recently purchased a set of four new tires for a Ford bronco. The experience was fine except I’m just about 100% sure that lightly used tires were put on my vehicle rather than four new tires which is wh bronco. The experience was fine except I’m just about 100% sure that lightly used tires were put on my vehicle rather than four new tires which is what I paid for. At this point I don’t really trust that I’m getting the products or the service that I’m paying for. More

Josh and the Ford team worked to find an electrical issue. They are hard to find. The car is bad and they tried. issue. They are hard to find. The car is bad and they tried. More