Fox Hills Chrysler Jeep

Tried to unload a rusted out car on me for way too many dollars. They totally knew what they had. dollars. They totally knew what they had. More

This dealership was professional without being pushy. It you are looking for highly knowledgeable sales staff without dealing with a dicey salesperson, this is your place. It you are looking for highly knowledgeable sales staff without dealing with a dicey salesperson, this is your place. More

Sent them two emails and never heard back from them, but they now send me price drop emails. they now send me price drop emails. More

I purchased a 2011 Jeep Wrangler at Fox Hills in February of this year and have had nothing but issues with the Jeep since. When I traveled from Chicago to test drive the Jeep, the CEL came on (code indicate of this year and have had nothing but issues with the Jeep since. When I traveled from Chicago to test drive the Jeep, the CEL came on (code indicated issue with EGR valve). When I inquired about this, I was told something to the effect of: a repair was done in the area of the EGR valve which caused it to open and that it would be taken care of 😒. Now of course this was a red flag and I was aware he was lying because I previously owned a Wrangler for 4 years. However, I decided to go through with the purchase since I’m familiar with the repair (had it replaced on previous Jeep) and knew it wasn’t too expensive. To “take care of it,” the service department simply turned off the CEL 😒. Sure enough it came RIGHT back on the second day of owning it. Finally spent $300 to get it fixed the other day. For that alone I don’t recommend this dealer. However, there’s more. A couple months later, the horn stops to work in all aspects (when panic button/ center steering wheel is pressed and when locking the Jeep). Never experienced this w/ previous Wrangler that was older. Haven’t even begun to delve into this issue and get a quote etc. because of everything else on my plate but WAIT, there’s more. A couple weeks ago as I’m driving, I notice a screeching/ grinding noise when braking and accelerating. Again, never experienced this w/ previous Wrangler that was older. At the moment I thought, SURELY it can’t be the pads/ rotors because the dealer told me they were replaced earlier this year. Fast forward, I get a diagnosis and quote: $940 to replace the sticking front, left caliper (causing the issue), right caliper and pads/ rotors on both sides. I was hesitant about this dealer because I saw the reviews on other sites about their questionable dealings; however, I didn’t follow my intuition. Here to help the next person. I purchased a 2007 Jeep Wrangler from another Jeep dealer, had it for FOUR years and never went through a FRACTION of this trouble. I’ve owned this Jeep for all of 5 months. Dishonest people/ practices truly are the worst but I believe in karma. I wouldn’t recommend Fox Hills to a soul unless they have copious amounts of money to waste. Shameful. The one star is simply for the fact they drove the Jeep to me which I appreciated. More

Very dishonest, I was sold certified vehicle with check Very dishonest, I was sold certified vehicle with check engine light on. Agent Anthony did not tell me before I signed the paper that the have check Very dishonest, I was sold certified vehicle with check engine light on. Agent Anthony did not tell me before I signed the paper that the have check engine in after you test drive two days ago. Manager is very rude...DO NOT BUY VEHICLE FROM THEM!!!! More

The people at Fox Hills Chrysler Jeep are kind, knowledgeable, and passionate about finding you the right car to fit your needs. We were helped by the wonderful Rick Sanford. He made us feel co knowledgeable, and passionate about finding you the right car to fit your needs. We were helped by the wonderful Rick Sanford. He made us feel comfortable and welcome from the very beginning, turning a normally nerve-racking experience into an easy and fun one. Due to our schedule restraints, it took us multiple days to find a car that we loved. Rick worked entirely around our schedule and was so patient and understanding the entire time, walking us through the process, and making sure we found something that fit our family and our price range. He truly went above and beyond for us and I know he’ll do the same for you. I highly recommend Fox Hills, and especially Rick, for your car buying needs. More

Have dealt with many dealers in my 73 years. I was treated with curtesy and politeness which was a wonderful change. My service provider, AUSTA was wonderful to me and another customer. She made sur treated with curtesy and politeness which was a wonderful change. My service provider, AUSTA was wonderful to me and another customer. She made sure to keep me abreast of the progress with my car. The other customer was not sure where she needed to go and Austa ran a search to tell the woman exactly how to get to her destination. Just total customer satisfaction!!! Try it, you will love it. cordially dan vasiloff More

I never expected it to be so easy to buy a car in a pandemic. Great responsiveness over the phone and texts. This was my first lease, they walked me through different options and I got a very fair tr pandemic. Great responsiveness over the phone and texts. This was my first lease, they walked me through different options and I got a very fair trade in More

Everything was great We purchased a new Jeep Cherokee Limited. Great car. Brian Brewer was excellent. We got a very good deal and they were very fair with our trade-in. Ni We purchased a new Jeep Cherokee Limited. Great car. Brian Brewer was excellent. We got a very good deal and they were very fair with our trade-in. Nice, low-key dealership. Everyone could not have been more helpful or nicer. Highly recommended. More

**BUYERS BEWARE** One star is too much to ask for after this experience but it is a required field so I had to... We drove 8.5 hours from WI on April 26th to pick up a One star is too much to ask for after this experience but it is a required field so I had to... We drove 8.5 hours from WI on April 26th to pick up an Acura TLX ASpec, only to deal with the most rude and inconsiderate GM (Nick Schebil- not even the GM but the owners son so I guess he can be whatever he would like when it is convenient for him) we have ever encountered. Upon arrival, everything seemed to be going smoothly. We met with Anthony Rutledge (because Eric, our salesman was not in the office), took the car for a quick drive and proceeded inside to finish up the paperwork. After handing them the check that our bank cut for the difference of the car price, minus our trade in amount, Nick laughed and said if he doesn't have his money or the title, we are not taking the car home. We were shocked and didn't know what to think since Eric had spent close to 2 hours on the phone with our loan officer, going over the details and numbers. Anything that they needed to have should've been made clear at that point of the sales arrangement. Since WI is a title holding state, our bank paid off the loan and in turn, the title would be sent from the State of WI directly to the dealership... this is how all of our out of state car buying has worked but apparently, this isn't how Fox Hills handles business. Completely understandable but that should've been made clear far ahead of time, knowing we were driving from out of state. We immediately let our bank know what was happening and they had tried several times to call Nick but got no answer. As we are standing directly in front of his desk, our bank called us back and said that there was no answer to which his very loud (to make sure they could hear him through the phone) reply was "they can call me all they want but without my money or the title, there is no deal". Our loan officer offered the option to put our available home equity credit into our checking account so we could actually pay CASH for the car and Nick still said no because we could turn around and dispute the charges. Our loan officer then offered to send a certified lien release to which Nick still said no because the title or money was not physically in his hands. At this point, it was clear that Nick was not even willing to work with us one bit. It was now closing time so we had parted ways and agreed that we would see them tomorrow and that our bank was going to cut a new check for the full loan amount (now putting them at risk of DOUBLE the car cost just so we could drive our new car home) and overnight it to arrive at 9:30am the next day (Saturday). During the process of printing a check for the full amount of the loan (which would allow Fox Hills to pay off the lien themselves), our bank noticed a discrepancy in the purchase contracts and that Fix Hills was charging us an additional $600 for taxes - yes, they had sent more than one and the numbers didn't even match or add up correctly. It is now 6:00pm. My husband and I both texted Eric (our original salesman) asking if he could please send us the exact amount that they need a check for (his cell # was the only one we had) so our bank could make sure to get the check there by morning. I had also emailed Eric, Nick and Anthony to give them an update that it was too late to overnight the check now since we aren't clear on the amount and we would continue to seek an option that works. Our loan officer and bank processor stayed at work (on a Friday, nonetheless) TWO HOURS after the bank closed trying anything to make this happen, while telling us something in their gut didn't feel right about this dealership. The solution they came up with was adding a "critical care" option to their FedEx account which would allow same day air on Saturday. Again, I emailed Eric, Nick and Anthony the update and let them know we would come to the dealership first thing in the morning, asked that they rewrite the purchase contract, send it to the bank, the bank cuts the check, FedEx will already be there waiting and the check would arrive to the dealership at 6pm on Saturday. So 10am sharp on Saturday morning, we were waiting at the dealership when Nick arrived, not one minute before 10am at that. We explained what the bank was doing and since the dealership closes at 3pm, asked if he would be ok meeting us after hours to accept the check and close this deal. He said no.... after all that we have gone through up to this point and our Credit Union bending over backwards, he is not even willing to come in after hours. UNREAL!!!!! 3 of his employees had offered to come and meet us after hours to help us but they needed his approval AND HE STILL SAID NO!!!! At this point, I am so upset that there are tears streaming down my face and I had asked Nick where his line of "business" ends and "customer service" begins because the way he was treating us was like nothing I have ever experienced. I voiced my opinion of the lack of service we were being provided, in which he then ripped up the sales contract, said he did not deserve to be talked to that way (YES, he actually did.. and deserved much MUCH more than I had nicely said to him) and that we are done here. I was distraught over the situation and how anyone would want this disgusting human being to be the face of their company. At this time, other employees were still trying to help us but to no avail since to him, it was now personal. Fox Hill employees told me that he was a very unpleasant (the word used was inappropriate and I'm not allowed to include it in this review) person to work with and he treats customers like garbage but does not care because he is the owners son. His own employees can't stand him... I guess I can see that! Our assumption was that he had another (local) buyer already lined up as the car was removed from their website the following day. My husband emailed Jim, the owner, to fill him in on what transpired over the course of a 24 hour experience to which his reply was a total of one line "Cannot deliver a car without the money" followed by another line in a separate email "Especially a car going out of state". Apparently the family who had worked so hard at rebuilding their dealership up, still does not understand the meaning of customer service. I feel sad for their employees and more so, the customers who have no idea what they're in for. To whomever purchased the white 2019 Acura TLX ASpec on April 27th 2019, we hope you are enjoying the car as much as we would have. More