Fox Honda

Every single car that my family takes in for simple warranty service, oil change or battery change comes out with major damage and noises of metal clanking (noises that were not present before service) warranty service, oil change or battery change comes out with major damage and noises of metal clanking (noises that were not present before service) and thus very expensive repairs needed. I took the car to another (local) mechanic who is honest and he evaluated and said that Honda takes a pry bars and pry parts loose because they get paid on commission. He knows that this is their common practice. This happened with another customer of his. A Honda fit was brought in and Honda said it needed new struts and they were badly damaged. My honest local mechanic said nothing was wrong with the struts at all. Fox Honda has very dishonest practices. I will not buy or take my cars there. More

Very Helpful! Back in 2012, I purchased a 2010 Certified Pre-Owned Car from Fox Honda (a Scion xD Hatchback) and it was a very pleasurable experience! Not only was Back in 2012, I purchased a 2010 Certified Pre-Owned Car from Fox Honda (a Scion xD Hatchback) and it was a very pleasurable experience! Not only was the salesman helpful with the Carfax but he was very encouraging on a test drive. He even helped my setup my loan with my credit union and calculated rates for me. I'm planning on returning to Grand Rapids in 2023 to purchase another Certified Pre-Owned Car or maybe a new one. This time I'll be looking for a Basic Honda Fit Hatchback. I even stopped by your dealership back in 2018 & picked up another open FOX face emblem, they're so cute! Thanks Fox Honda! More

First Class Experience My experience with Fox Honda was absolutely first class. Ted, Coach & Todd all took great care of me and were able to get me into a beautiful new car My experience with Fox Honda was absolutely first class. Ted, Coach & Todd all took great care of me and were able to get me into a beautiful new car that I am so happy with. They worked around my schedule and were very accommodating with all my last minute appointment changes, willing to do what it took to make things work for me. Ted was extremely responsive by e-mail and was willing to get creative to make the deal work out in my best interest, Coach was fantastic and knowledgeable in going over the final details of my vehicle and customizing all the technology to be perfect for me, and Todd did such a great job making the financing and warranty process painless and easy to understand. I received an extremely fair price for my trade in, got a wonderful deal on my new vehicle and honestly couldn’t be happier to be a part of the Fox Honda family. More

Has always been good to my family We've bought two cars from this dealership, and always get service done here. We've always been treated with welcome and respect. Before a repair is m We've bought two cars from this dealership, and always get service done here. We've always been treated with welcome and respect. Before a repair is made I've always been advised of the costs, and asked if I wanted to continue. They've got decent prices, and we go here because the other Honda dealership in town basically made a doorstop out of my daughter's Honda with their cheap oil changes, but failed to notice that the head gasket was leaking because they didn't look. No notification, car was ruined. We only go to Fox Honda on 28th now, and have been very satisfied. More

Deposit on an order Placed a $ 1000 deposit on a car 5 months ago which was ordered by the dealership to arrive in January 2019. It was agreed that it would be at the 201 Placed a $ 1000 deposit on a car 5 months ago which was ordered by the dealership to arrive in January 2019. It was agreed that it would be at the 2019 GR auto show prior to us taking delivery of the vehicle. I went to the dealership to check on the order yesterday 1/ 24 only to find that our salesman, Rodney never cantacted us , that color was changed and car had a deposit from another customer. My wife was so dissapointed, after telling her friiends to get tickets to the GR carshow to see her new car.. WHAT KIND OF DEALERSHIP ARE YOU RUNNING !!!!!!! How can I recommend your dealership with this kind of practice !!!!!! VERY DISAPPOINTED IN RODNEY & FOX HONDA !!!!!!!!👎👎👎👎👎👎 More

Trying to schedule for an airbag recall I have been a long time loyal customer with Fox Honda, this is my 2nd New Pilot with them. In order to schedule an appointment, you have to deal with I have been a long time loyal customer with Fox Honda, this is my 2nd New Pilot with them. In order to schedule an appointment, you have to deal with a very snotty, impatient, lady named Jessica. I asked to speak with someone else, but she told me that there was no one else there. She is the only one who can set up an appointment for me. All I know is that my next vehicle will not be a Honda, or purchased through a Fox dealership. More

UNDERHANDED Working on meeting their conditions for financing that they told be at the close of business only to have them sell the car out from under me the foll Working on meeting their conditions for financing that they told be at the close of business only to have them sell the car out from under me the following morning...Shady, greedy, and crooked dealings with the used car staff AT BEST! Will never recommend or visit there again....EVEN IF THE CAR WERE FREE!! More

poor service very disappointed with Fox Honda in Grand Rapids. We have been an exclusive Honda family for years. I bought a new 2016 Honda Pilot. Several month very disappointed with Fox Honda in Grand Rapids. We have been an exclusive Honda family for years. I bought a new 2016 Honda Pilot. Several months ago the brake sensor began working erratically. Driving down a busy road at 45 mph, the car would automatically begin to brake when NO ONE was in front of me (only someone in the turn lane to my left). As you can imagine that is dangerous! Dealer could not figure it out and told me to live with it. Without my permission they disabled this malfunctioning safety system ... the same safety feature that I paid good money to buy. Ridiculous. Also the remote car starter will not occasionally work (with any of our three keys). I brought the car in a couple weeks ago when it was malfunctioning and the service tech verified it was not functioning and scheduled an appt to fix. I wanted it fixed then, but he scheduled it saying "{we wil;l fix it then." Then when we brought it in, they did not fix it because they said they could not reproduce the problem. I told them that I went there when it was not functioning and they would not fix it then. I am VERY disappointed. I am pursuing remedy with Honda Corporation and if that does not work seeking legal remedy, as this is really ridiculous. Car is out of the factory warranty in a few hundred miles. I paid lots of money for this car and they expect me to drive it with a disabled safety braking system because they cannot fiugure it out and refuse to remedy the situation. More