Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Back

Fox Mazda

Grand Rapids, MI

not yet
rated
3 Reviews

3560 28th St SE

Grand Rapids, MI

49512

Directions

3 Reviews of Fox Mazda

Sort by
September 21, 2021

"Went to Fox Mazda looking for a car. I found one, and it..."

- Jeremy

Went to Fox Mazda looking for a car. I found one, and it was decent. It was quite a bit of money, and it only came with one key fob. They refused to provide a second one, despite having the ability to MAKE a key on the spot. Apparently they don't care about their customers. They messed up on the paperwork several times, which my wife caught and got corrected. Then they printed the form to show what would appear on the registration. The form was correct... but the registration had the wrong license plate number. We missed it because the form was accurate so we thought that's what would actually print on the registration. My wife called and let them know this, one of their multitude of mistakes. They claimed they would overnight a license plate that matched. Here I am, the next night, and no license plate. They don't seem to care about the customer, only making as much money on the sale as possible, and not actually following up with what they claim they are going to do.

Read More
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Nico, Apaya
Sep 23, 2021 -

Fox Mazda responded

Jeremy, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Brad Hemingway, GM, bhemingway@foxmotors.com

Sep 23, 2021 -

Jeremy responded

Hello Mr. Hemingway. I have sent you an email as requested.

Sep 30, 2021 -

Jeremy responded

I sent Mr. Hemingway an email as requested on 9/23/2021. I received a response, asking if I received my plate, and confirming that it was indeed shipped later than I was told it would be. I sent a response, acknowledging that I had indeed received the plate, but it had also been sent to the wrong address (transposed numbers on the envelope and the return shipping label). My response was on the 24th. I have received no further correspondence.

November 15, 2016

"2.5 hours for an oil change and tire rotation"

- WmHB

Need I say more?? Took vehicle that has 33,000 miles on it in with no transmission leak and came home with one. Maybe ironic, but seems near impossible.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Can't Remember Name(s)
September 28, 2015

"Unhappy customer"

- Upmike

The past three times I have tryed to schedule appointment for service a week out the come back is always we won't be able to schedule you on the day I needed but in two weeks we will be able too. This is after I tell them I live in St Ignace.. Now I will be buying a new car next fall and I now realize I won't be buying it from Fox.. Promise the world and deliver dirt. Also a side note this service I needed was a recall not my choice, so dealer and manufacturer is too blame for a dissatisfied customer. Mike McMahon

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service dept.
1
1 - 3 of 3 results