Fox Subaru

I had a very good experience with both the sales person and the Finance Manager. This is one of several positive interactions I've had with buying from the Fox family of dealerships. and the Finance Manager. This is one of several positive interactions I've had with buying from the Fox family of dealerships. More

We have three Audis, two with 220+ thousand miles on them, and we always get great service when bringing any one of them in for scheduled or as needed service. We find all the staff to be pleasant, hel them, and we always get great service when bringing any one of them in for scheduled or as needed service. We find all the staff to be pleasant, helpful and knowledgeable about our cars and we always get a ride or a loaner, if needed, on the days we leave the car for the day. We have also bought two of our cars there, one CPO and one new, and have found the sales staff easy to work with. The showroom and waiting areas are clean and comfortable and everyone there makes extra effort to do the right thing by us. The only issue of concern might be cost of labor but I'd rather have knowledgeable, experienced techs working on our cars than otherwise. We've been with this dealership for over 15 years now, starting with Subarus, and we've been very happy and pleased with the service and treatment we've received regardless of auto brand we've owned. I'd recommend this dealership to anyone. More

I dropped off my car in service at 8am, and it was there till 5pm. They failed to look at my car because they were too busy. I had my appointment made when "they weren't busy" and they failed to look at it? till 5pm. They failed to look at my car because they were too busy. I had my appointment made when "they weren't busy" and they failed to look at it? No thanks, am going somewhere else where they have time and are gladly happy to work on my car. More

Jeff Devries would not budge on the marked MSRP? As we searched the internet, we realized we should be paying around invoice! So we bought the same new car in Kalamazoo for invoice! searched the internet, we realized we should be paying around invoice! So we bought the same new car in Kalamazoo for invoice! More

Brought my 2005 Outback XT in for another blown turbo..... after Subaru replaced the first one under warranty! The second turbo lasted 14000 miles and failed, 2000 miles out of warranty? They told turbo..... after Subaru replaced the first one under warranty! The second turbo lasted 14000 miles and failed, 2000 miles out of warranty? They told me 11.5k to replace the turbo and the bottom half of the motor! After doing research, a new factory motor and turbo can be bought for $6500!! When dealing with the service manager Dave.... he was clueless to what was going on with my car, and he even thought my car was already complete? And when i asked the service consultant Dave Moerland over the phone, what he would do if he was me...he suggested he'd hang the phone up and cry? xxx Some of the worst customer service i have ever experienced. Needless to say..... i had the car fixed for $1700 from another local Subaru mechanic and purchased another New 2012 Outback from the fine fellows in Lansing Subaru! Be careful..... Dave will blow smoke up your a@% AND RIPP YOU OFF!! Update.... I brought my new 2012 Outback into Delta to have something looked at that was under warranty. Dave Moerland freaked out, he spoke loudly in front of other customers about how he work here for 17 years and complained about how i left bad comments about him that were uncalled for! I was just being honest and wanted to share my experience with the world (yelp)!!! He said he didn't even want to service my Subaru... he was done with me and would have his Manager call me. I quietly left and called Subaru of America in their parking lot :) Delta gives "Subaru of America" a really bad name!! More

Bought my CPO Audi from a private party out of state (back when the CPO could be transferred, unfortunately no longer an option with Audis) and have taken it for service at German Auto, Prestige, Commun (back when the CPO could be transferred, unfortunately no longer an option with Audis) and have taken it for service at German Auto, Prestige, Community Auto, Rochester Audi, and Delta. By far my best experiences have been at Delta, and this is from someone who is wary of "stealerships." German Auto and Community are closer to where I live and work, but it's been worth the drive for me to take it to Delta. The repair costs are usually the same, sometimes a little higher than the independent shops, but in my experience, they almost always get the job done right the first time. (An aside: at Community, I was told I'd "have to get used to it" regarding a rattle after a $2000+ suspension upgrade, a problem that turned out to be a loose fastener. At German Auto, they charged me for a windshield wiper fluid top off (!!) following a $800+ timing belt change. It's the little things, guys! Prestige's hours suck.) Delta has provided me with free loaners when my car would be in longer, even now when the car is no longer under warranty. All in all they treat my car and me very well. The waiting room experience is pleasant, too, although last time I was there it was a bit crowded. More