Fox Toyota
Rochester Hills, MI
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I made the appointment weeks ago to have the front brakes replaced. The appointment was for 11:00. I came in on time and was told it should be done at 3:00. I came back at 4:00 and my car wasn’t even started replaced. The appointment was for 11:00. I came in on time and was told it should be done at 3:00. I came back at 4:00 and my car wasn’t even started yet. Not good. More
The sales team is excellent, particularly Josh Powe. The service for oil changes takes way to long, even with an appointment I was there well over two hours. They told me it would max an hour and half i The service for oil changes takes way to long, even with an appointment I was there well over two hours. They told me it would max an hour and half if not less. I had to check in to see what was taking so long and had to reschedule a work meeting as a result. More
With Jack Dempsey as my Service Advisor, I don't worry about my vehicle. I trust the service packages Jack recommends based on my usage, its age and my service preferences. He works with the service techn about my vehicle. I trust the service packages Jack recommends based on my usage, its age and my service preferences. He works with the service technicians to provide timely and excellent service. Jack has managed the servicing of my Sequoia for 75% of the appointments at Fox Toyota. I find that selecting the same Service Advisor who knows my vehicle is an added advantage. More
I had a wonderful experience at Fox Toyota. The service advisor was friendly and helpful and the vehicle service was performed in a timely manner. The service advisor was friendly and helpful and the vehicle service was performed in a timely manner. More
Always a pleasure working with Craig. I’ve gotten several cars from him now and he’s always been patient, up front and fair. I don’t feel like he’s just telling me what I want to hear to I’ve gotten several cars from him now and he’s always been patient, up front and fair. I don’t feel like he’s just telling me what I want to hear to make a sale, which has not been my experience with salesman from any other dealer I’ve gone to in the past. More
2 hour oil change on an appointment YOU set up. Ridiculous. It is highly unlikely I will ever return. This after buying 5 or 6 vehicles from Craig. Ridiculous. It is highly unlikely I will ever return. This after buying 5 or 6 vehicles from Craig. More
