Fox Toyota

After driving my newly acquired 2004 Prius across the country from California to Michigan, I brought it in to Fox Toyota for an oil change and tire rotation. The dealership had a coupon on their website country from California to Michigan, I brought it in to Fox Toyota for an oil change and tire rotation. The dealership had a coupon on their website that gave a special price for both, and it seemed like a good deal. I was called mid service to see if I wanted to add on a $45 filter change and $22 bulb replacement. I was also told that my tires were "okay" but could be replaced as well. After the service was completed my husband picked up the car. When he got home he told me he thought everyone was acting kind of weird to him as he picked up the car, and we joked about how maybe it was because we declined all of the upsell services they were trying to sell us. However, when I walked out to my car about an hour later I discovered the probable reason for the weirdness; the front passenger headlight on my car had been smashed and cracked. It looked like someone drove into a hoist or something that was the height of the headlight. We immediately called the Fox and were told to bring the car in the next morning for Anthony, the service manager, to look at it. We did, and Anthony/Fox Toyota denied all responsibility. They were kind enough to offer to fix it for $390 though. Overall, I thought I was getting a good deal for an oil change and tire rotation. All I got was a hassle and a broken headlight. Avoid this place. More

This is the second car that I have acquired from Fox Toyota. I big part of the reason that I acquired the second one, was a result of our sales person on the first one - Mike Goltz. Mike was friendly, Toyota. I big part of the reason that I acquired the second one, was a result of our sales person on the first one - Mike Goltz. Mike was friendly, knowledgeable, dependable and accessible. A consummate professional with a great attitude and personality. I highly recommend to ask for him personally if your in the market for a new or used vehicle. I will definitely be working with Mike again! This is also the second time I have done my vehicle financing with Dave Gottschalk. Once again, Dave made a typically difficult and nerve wracking event simple, easy and fun. Extremely knowledgeable and very accommodating - It was a pleasure doing business with him again. More

This was my first time buying a car. I used e-mail to send bid requests to a number of dealerships. Irina Morgan responded very quickly and had the best price I could find. She was very easy to work wi send bid requests to a number of dealerships. Irina Morgan responded very quickly and had the best price I could find. She was very easy to work with and made my first purchase a real pleasure. Thanks again! More

Great experience. Worked with me with pricing, and locating the vehicle of my choice from another dealership, and had it delivered within 24 hours. Very helpful and made me aware of all of my options. locating the vehicle of my choice from another dealership, and had it delivered within 24 hours. Very helpful and made me aware of all of my options. More

I HAD A GREAT EXPERIENCE BUYING MY 2013 COROLLA AT FOX. IRINA MORGAN IS THE BEST CAR SALESPERSON I HAVE EVER DEALT WITH. SHE EXPLAINED ALL OF THE OPTIONS SUCCINCTLY AND ACTUALLY PAID ATTENTION TO WHAT I SA IRINA MORGAN IS THE BEST CAR SALESPERSON I HAVE EVER DEALT WITH. SHE EXPLAINED ALL OF THE OPTIONS SUCCINCTLY AND ACTUALLY PAID ATTENTION TO WHAT I SAID I WANTED AND, ESPECIALLY, WHAT I DID NOT WANT. I DID GO TO OTHER TOYOTA DEALERS WHO JUST TRIED TO GET ME TO BUY WHAT THEY WERE PUSHING. IRINA MADE SEVERAL IMPORTANT SUGGESTIONS THAT I HEEDED. SHE WENT OUT OF HER WAY TO RETURN MY CALLS AND ANSWER MY QUESTIONS. IRINA IS A VALUABLE ASSET TO THE DEALERSHIP. I ALSO DEALT WITH DAVE GOTTSCHALK AT THE END DEALING WITH THE PAPERWORK. HE ALSO WAS UP FRONT AND EVEN GAVE ME TIME TO CONSIDER THE OPTIONS. I WENT 110 MILES (ROUNDTRIP) OUT OF MY WAY TO GO TO FOX. I RESPONDED TO AN AD IN 2001 AND BOUGHT MY CELICA THERE THEN AND WANTED TO CHECK THEM OUT AGAIN. More

This was by far the best car purchase experience I have had in my entire life. The customer service Steve provided was well beyond anything I was expecting (and I typically expect a lot!). This all resulte had in my entire life. The customer service Steve provided was well beyond anything I was expecting (and I typically expect a lot!). This all resulted in me finding the best possible car I could hope for, paired with the least painful buyer's experience ever! Thank you! More

Mike was great. We came in unannounced and he was able to help us, as he was trying to wait on other customers as well. He was a lot of fun to work with and he made us feel at home. We purchased a used to help us, as he was trying to wait on other customers as well. He was a lot of fun to work with and he made us feel at home. We purchased a used Toyota Prius and we are very happy with it. The price was reasonable and they were able to get us a better rate than our current credit union. More