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Fox Toyota
Rochester Hills, MI
245 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 245 reviews
October 13, 2021
I contacted Fox Toyota of Rochester by email about a 2021 RAV4 hybrid that was listed on CarGurus (and other online car sites) at a price that was attractive enough to make the 1.5 hr drive (one-way) from my RAV4 hybrid that was listed on CarGurus (and other online car sites) at a price that was attractive enough to make the 1.5 hr drive (one-way) from my home. They followed up by phone after receiving my CarGurus email and said they had gotten several other inquiries and so I should come in for a test drive as soon as possible. So I decided make the trip alone the following morning, even tho' my wife and I would have to return the following evening to pick up the vehicle because that was the earliest she was free. When I arrived I noticed the sticker price was $3000 higher than the CarGurus price. I expressed my concern to the sales person who looked up the vehicle on their website and found it listed at the same (lower) price I saw on CarGurus. Instead of honoring the price, he said he would need to talk to his manager. The manager subsequently told me that their "web person" had entered a $3000 manufacturer's incentive in error and that he had been trying to get it changed for three days. He then made me an offer that was still $2000 above the web price and no better than what any other customer would have gotten. Needless to say, I was livid, and can only conclude three things about this dealership: 1) they are incompetent, because after three days of knowing about it, they could still not correct the price error; 2) they are devious, because they knew about the error but made no attempt to tell me about it until I drove and hour and half and was a captive customer; and 3) they value profit over customer satisfaction, because they made no attempt to take responsibility for their error and honor the web price once I was there. I would strongly recommend anyone considering a purchase from Fox Toyota to look for a more reputable dealer. More
by livid
Employees Worked With
Adam Lukasik
May 14, 2020
Excellent Sales Department Dan Colangelo is an Excellent sales associate. He went above and beyond. So if you are in need of a New or Pre-Owned VW/Toyota, I would highly recom Dan Colangelo is an Excellent sales associate. He went above and beyond. So if you are in need of a New or Pre-Owned VW/Toyota, I would highly recommend. More
by ejryan8
Employees Worked With
Dan Colangelo, NICK BRIOLAT
March 14, 2020
Excellent sale experience and product Marty was our salesperson and he made the process so easy! He was willing to go with me through all the cars to make sure I find the one that satisfie Marty was our salesperson and he made the process so easy! He was willing to go with me through all the cars to make sure I find the one that satisfies my needs. Luckily, I settled quickly because at Fox Toyota they sell cars in very good shape. Marty was there to answer all my questions, he made the process very easy as he was both friendly and very professional, a pleasure to work with! Thank you, Marty! More
by Adriana
Employees Worked With
Martin Aghos
March 03, 2020
Came here looking for a used 4Runner, Martin hooked us up with exactly what we were looking for. Gave us prices way below what we expected, and it was super easy process for everyone. Highly recommend Marty with exactly what we were looking for. Gave us prices way below what we expected, and it was super easy process for everyone. Highly recommend Marty if you come to Fox dealership! More
by Nmwink1207
Employees Worked With
Martin Aghos
March 02, 2020
Leasing a 2020 Toyota It was a great experience with no pressure. I have a very high praise for Craig Evert for his knowledge, politeness and professionalism. The whole pro It was a great experience with no pressure. I have a very high praise for Craig Evert for his knowledge, politeness and professionalism. The whole process was smooth from beginning to end. It was incredible customer service. Gregg is a compassionate sales professional with clear communication and explained all the details of the contract. Craig went above and beyond in locating the specific vehicle we wanted and delivered on time as promised. Bash More
by Bash
Employees Worked With
PETE TABACCHI, CRAIG EVERTS
February 25, 2020
Martin was amazing salesman! He went the extra mile to help me get into the vehicle I wanted. I would recommend him to anybody needing a vehicle. help me get into the vehicle I wanted. I would recommend him to anybody needing a vehicle. More
by Jordan
Employees Worked With
PETE TABACCHI, NICK BRIOLAT, WADE ALLAN, CRAIG EVERTS, Joshua Powe, Koren Dettloff, JEFF FREEMAN, Edward Burck, Richard Salem, Mark Kowalski
February 24, 2020
Leasing made easy because of Marty. He was quick, helpful, and easy to talk to. Definitely worth coming this location. He made it comfortable and simple to lease! helpful, and easy to talk to. Definitely worth coming this location. He made it comfortable and simple to lease! More
by spacitto
Employees Worked With
Martin Aghos
February 21, 2020
The best dealership experience I've had. Martin made the process quick and painless and really put in the effort to earn my business. Test drove my new car on Saturday and drove home with it Monday. I will process quick and painless and really put in the effort to earn my business. Test drove my new car on Saturday and drove home with it Monday. I will be sending more people to Martin in the future. More
by Pat
Employees Worked With
Martin Aghos
February 08, 2020
Very professional, process was very straightforward with no pressure. All in all a very pleasurable experience. I would definitely recommend Fox Toyota to any considering a new car. no pressure. All in all a very pleasurable experience. I would definitely recommend Fox Toyota to any considering a new car. More
by Mark
Employees Worked With
Eric Ryan. Lauren Dempsey, PETE TABACCHI
February 06, 2020
This dealership found the best solution for me and my family and at the best price! All the staff were helpful and special. They took the time to understand our needs and support us at all time. family and at the best price! All the staff were helpful and special. They took the time to understand our needs and support us at all time. More
by carinjwm
Employees Worked With
PETE TABACCHI, Koren Dettloff
