Fox Toyota

had oil change and never tightened the drain plug and oil leaked on garage floor leaked on garage floor More

Scheduled a 15k mile check on my Toyota 4Runner, at the time of scheduling I was advised the appointment would be approximately 45 mins. Took an hour off from work to have the appointment completed. Arrive time of scheduling I was advised the appointment would be approximately 45 mins. Took an hour off from work to have the appointment completed. Arrived as scheduled and confirmed I would be waiting at the dealership while the work was completed. During the check in I inquired as to Toyota’s policy/coverage on the vehicle’s interior, due to an issue with the upholstery on the drivers seat. The woman at the service desk told me she would take a picture of the seat and find out. Two hours later, I am still waiting for completion of my appointment. I ask if the vehicle is still being worked on I am told yes. Two and a half hours still waiting, at this time the woman at the service desk goes into the service area and speaks to the mechanic, she returns and tells me they have the seat completely tore apart! ?? At no time did I give permission to the service desk or mechanic to take the seat apart. I would assume there are others who handle such work, not those rotating my tires. I am then told it will be a while to put it together. . About 20 mins later I am handed my keys and told if it comes apart bring it back in. I ask for documentation of the work completed and am told that’s going to be a bit. I wait. I ask if there is notation of the work done to the seat, I am assured there is. I get in my vehicle and the plastic on the side of the seat is pulled off, the seat in worse shape than it was. I return to the service desk to address the matter and the woman is now argumentative with me. I ask to speak to the manager, I am told he is not in but I could wait or he can call me. I wait briefly and leave assured he will call me. Still haven’t heard a word. 45 minute appointment became 3 hours and now have a destroyed seat. Not as much as a call to discuss the issue. FOX TOYOTA AUBURN NY “0” rating. Buyer and those requiring service BEWARE! More

Fox Toyota was very accommodating. I needed a last minute state inspection, which was my fault for not paying attention, and they were able to help me out. I’m very grateful for their I needed a last minute state inspection, which was my fault for not paying attention, and they were able to help me out. I’m very grateful for their high level of service More

This is the second time I have had a situation with the Service Dept here and there won't be a third. I Scheduled an appointment for 3pm and my wife arrived a half hour early, then service person tells her Service Dept here and there won't be a third. I Scheduled an appointment for 3pm and my wife arrived a half hour early, then service person tells her that they can't look at the problem with my 4 runner because they are back log. She took time off from work to make the scheduled appt and drove 45 mins from home for nothing. Again, we tried to give Fox our Business because it is closer to home. we will go back making the 90 min drive to Hoselton Toyota in East Rochester where we should of Stayed - GOOD RIDDENS - More

They are the best! !! They always answer my phone calls, get me an appointment in an appropriate amount of time and take care of my needs!! The people that work there !! They always answer my phone calls, get me an appointment in an appropriate amount of time and take care of my needs!! The people that work there are amazing:polite , attentive and caring. Keep up the great job!! More

Seth was amazing in working with my son. We will be back in the future We will be back in the future More

Fox sucks my wife died 2 days after buying a new car. Fox was notified immediately and the car was returned. Fox kept $5000 from the sale. Under the circumstances you would think they would have some com Fox was notified immediately and the car was returned. Fox kept $5000 from the sale. Under the circumstances you would think they would have some compassion but money is more important. She drove the car home and I drove it back less that 100 miles. They said we can't give the sales tax back (you do when you return purchases anywhere else) I'm sure they fudge the numbers and pocket the difference. The undercoating they wouldn't refund me, but when you scam people out of $5000 you will add the undercoating to the price when you resell the car and get paid twice for it. Fox is all about lining their own pockets and don't care about the customer. I dealt with the GM Matt I would never trust him or the dealership again. More

Seth was great. Very responsive and helpful. Found the exact car I was looking for! Very responsive and helpful. Found the exact car I was looking for! More

We’ve worked with the Fox dealership before when we leased a Subaru Outback. The Toyota dealership was excellent. The salesperson, Joel was very helpful. The financial manager was also efficient and he leased a Subaru Outback. The Toyota dealership was excellent. The salesperson, Joel was very helpful. The financial manager was also efficient and helpful during our purchase of this Rav 4. More

Initially we had a great experience in September 2023 when looking to buy a Highlander. We worked with James Hartman and Jamie Parker. After finding the car that we liked and making a decision everything when looking to buy a Highlander. We worked with James Hartman and Jamie Parker. After finding the car that we liked and making a decision everything changed and the experience was terrible. They lost paperwork and called the morning we were supposed to pick it up saying the title wasn’t yet in (never mentioned this previously) and we had to wait days before hearing from someone and picking it up. We were directed to talk with multiple people who didn’t have any idea about our purchase and always had to wait for call backs. We finally went up to sign paperwork and pick the vehicle up. The staff were nice (not those we had worked with the night of picking out the vehicle) and after we signed all the paperwork we walked out and were handed a key. I asked for the second set and the gentleman said he didn’t think there was one (never mentioned this when signing paperwork) and I asked for a second set to be made. He said the previous owner may have the set and he would reach out to him and then went inside to see if a second set could be made if the owner didn’t have the other key. He walked back out and said “yes we can do that for you” and would send it to our local Toyota dealership to pick up because we were so far away. Fast forward to multiple phone calls to the sales department from September with no one calling me back or following up with me about this second set. We talked with Jim today and he was extremely rude on the phone. He told us that even though he was the sales associate he wasn’t around and they “don’t just give out second keys”. He said that the person we worked with had been fired and there was no way to contact him and because we have no documentation that they would not be covering a second key. I asked to speak with a manager and he said he would give me a call back and talk with a manager. He talked with a manager named Clint and when Jim got back on the phone with me he said statements such as “we have nothing to do with this and you have no documentation”. I asked to speak with the manager and he would not transfer me and said that someone could give me a call back. After asking multiple times to talk with the manager because no one ever calls back (since September!) he stated “no one probably calls you back because no one wants to deal with it”. He encouraged me to call back tomorrow to speak to a different manager and when I asked again to speak with someone today he said “he cannot do anything for you and will not speak with you” and proceeded to hang up the phone. So here we are months later with no call backs and clearly not one person from Fox Toyota is taking responsibility for this issue. I will continue to reach out to talk with a manager or higher supervisor to have this resolved but wanted to warn others of Jim’s unprofessionalism, rudeness, and overall lack of caring. More