Fox Valley Buick GMC

Working with Justin and Fox Valley Buick was a pleasure. The friendliness and professionalism was top notch. There were a few minor issues with the vehicle that were taken care of in a timely manner and to The friendliness and professionalism was top notch. There were a few minor issues with the vehicle that were taken care of in a timely manner and to our complete satisfaction. We would recommend Justin & Fox Valley Buick to anyone looking for a vehicle. More

I had visited several dealerships...did my research on the phone mainly....was looking for new and realized I could not afford new....Justin helped me look in a dollar range that was best for me. Marth c the phone mainly....was looking for new and realized I could not afford new....Justin helped me look in a dollar range that was best for me. Marth could have ot been nicer. There was never no pressure and they treted you very very nice. More

I don't think that buying a new car is ever "fun". But Ben did a great job helping me get to the car I wanted and making sure that I was able to work through the entire purchasing process. When "fun". But Ben did a great job helping me get to the car I wanted and making sure that I was able to work through the entire purchasing process. When I had some initial issues with my car, the dealership went out of their way to make sure that it was taken care of. They made sure that the problem was permanently fixed the first time. I really appreciate the effort that they took to make things right. More

Glen was incredibly helpful and accomodating. He was able to help us get into a vehicle we wanted at a price that worked for us. We especially liked the fact that he actually remembered us by face from able to help us get into a vehicle we wanted at a price that worked for us. We especially liked the fact that he actually remembered us by face from one short visit to the next when we actually purchased the car. Great guy to work with!! More

My wife and I were looking for cars for our college age children. Fox Valley Buick GMC was recommended to us specifically because of the owner Emir and how well he is respected in the community. I can children. Fox Valley Buick GMC was recommended to us specifically because of the owner Emir and how well he is respected in the community. I can tell you the commitment to the customer was prevalent with every person we met. We will recommend the dealership to all of our friends and we will buy our automobiles from Emir and this dealership. More

Please note that our purchase of a used car was done via internet and phone as we are in New Jersey. However, we were treated with the utmost of respect and everything possible was done to get this deal th internet and phone as we are in New Jersey. However, we were treated with the utmost of respect and everything possible was done to get this deal through for us. My son has been looking for a particular Make/Model/yr auto for the past 3 years, via internet, local dealerships, and even a visit to a dealer in NY which turned out to be a disaster. That dealer lost a sale of nearly $15K because he wanted to charge us "EXTRA" fees for "running the car through our shop" -$595.000)and "doing the paperwork to have the title issued in NJ" ($395.00). Fox Valley accomodated us in every possible, including sending paper work overnight for signature, accepting a wire for the $$ and a minimal charge of $160.00 for getting the paperwork done so that WE COULD REGISTER in NJ, as we wanted to do with the NY dealer, however, he would not hear of it.....Told us..."These charges are all required under NY law..."however, in checking with another dealer in the same area, we were told something entirely different. Now that I know about this website, I intend to also "RATE" that NY dealer !!! Again, hats off to Fox Valley, most especially, Ben Stiritz ! More

Last year when my Pontiac needed service, I took it to Fox Valley Buick GMC. Despite the fact that diagnosis of my intermittent problems was a challenge, Thomas Mack the service advisor was extremely pat Fox Valley Buick GMC. Despite the fact that diagnosis of my intermittent problems was a challenge, Thomas Mack the service advisor was extremely patient and the service people took all the time that was necessary to solve the problems. He was very courteous and professional, and he carefully explained to me what needed to be done. It was nice to get the feeling that this was a dealership that truly cared about its customers. While in the past I have sometimes left other dealers' service depeartments saying "I'll never go back there," this time I was so pleased that I did come back a few months later - to buy a 2012 Buick Regal! They found me the exact car I was looking for, the price was right and I received a fair trade-in on my Pontiac. Christina Wickersheim was especially courteous, not only during the buying process but with her followup after the sale. I would certainly not hestitate to recommend Fox Valley to anyone. They are a great group of people and they really understand customer satisfaction. More

When I visited the dealership, I walked in with information that I pulled up online. The salesman approached me quickly to assist me in a friendly manner. He was very helpful in finding the exact information that I pulled up online. The salesman approached me quickly to assist me in a friendly manner. He was very helpful in finding the exact vehicle that I wanted to see and within 10 minutes, I was on my way to a test drive. The entire purchase went smoothly and with a positive customer service experience. More

I walked in the showroom and was approached by Kendenn. He showed me the Lacrosse and Regal. Asked what was important to me and actually listened. Being a woman shopping for a new car by myself was intim He showed me the Lacrosse and Regal. Asked what was important to me and actually listened. Being a woman shopping for a new car by myself was intimidating but Kendenn explained the different motors and other inside stuff I did not know about. I immediately felt VERY comfortable with him. His demeanor is very approachable and not arrogant, as I have seen other salesman in other dealerships to be. I returned with my husband to signe a buyers contract so they could locate the exact car I wanted. Today I returned alone and finished all of the paperwork and drove away in my new car. Kendenn was AWESOME, KNOWLEDGEABLE AND VERY FRIENDLY!!! More

Justin was very informative and knowledgable about the Justin was very informative and knowledgable about the GMC TERRAIN I was looking to buy. There no feeling that my wife and I were being pressured to Justin was very informative and knowledgable about the GMC TERRAIN I was looking to buy. There no feeling that my wife and I were being pressured to buy right away . We were given plenty of time to take a test drive by ourselves.The price we were given was right in line with the other dealer we had visited but the trade-in price for my truck was the best. There was no pressure to buy other feature when we were with the finance manager.The whole experience of buying a new car was the best I ever had because I didn't feel I was taken. More