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Fox Valley GMC

Saint Charles, IL

3.3
238 Reviews

1421 East Main Street

Saint Charles, IL

60174

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Showing 238 reviews

February 22, 2013

Ted Wenecki was extremely enterprising, helpful, knowledgable, and went TOTALLY out of his way to help us find our desired . Came in on his off hours and even drove out of state on his day off to More

by Bjrockx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Wenecki, Mike Castagnino
Feb 27, 2013 -

Fox Valley GMC responded

I am glad to hear you had such a great dealership experience. It was our pleasure to assist you in finding a new car. Everyone on our team is devoted to providing a warm atmosphere where customers like you can effortlessly browse the selection and locate what you're looking for. Plain and simple, we don't mind going the extra mile if it means a satisfied customer (you) leaves our doors with a phenomenal vehicle. Enjoy your new Enclave and stop by anytime! In the meantime, stay up to date by following us on Facebook and Twitter. Sincerely, General Manager: Mike Castagnino MCastagnino@foxvalleybgmc.com

February 03, 2013

The people at Fox Valley Buick GMC were incredibly helpful to me. I had a pretty small budget, but they worked hard at trying to find me a suitable used vehicle in my price range. They even brought a More

by VictorRoetman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Wickersheim, Ben Stiritz, Frank Butnaru
Feb 27, 2013 -

Fox Valley GMC responded

Victor, "hard work" is our middle name. All of our customers have differing needs, goals and objectives. We understand this. That's why we dedicate our efforts to working one-on-one with you, to ensure that you leave with nothing but fond memories and a fantastic new vehicle. I am happy to hear that we were able to work within your boundaries and, in the end, find that perfect car to take out of state. I hope you have a great move and let us know if there's ever anything else we can do for you. Although you'll be out of state, you can visit us on Facebook and Twitter to get updates like you never left! Best, Mike Castagnino - GM MCastagnino@foxvalleybgmc.com

January 25, 2013

I worked with Christina, Justin, and Liz to purchase a new vehicle....what a great team. The car buying experience was very efficient, professional and everyone was very friendly. Not once did I feel they More

by cornelison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Wickersheim, Justin Mansk, Liz Camacho-Axelson
Feb 27, 2013 -

Fox Valley GMC responded

I appreciate you taking the time to leave this review. Our entire team strives to push past expectations and provide clients like you with an unbeatable dealership experience that can be looked back upon with fond memories. Regardless of needs or restrictions, we work individually with you to make sure everything is considered and all of your expectations surpassed. Once again, thank you for choosing our dealership and I'm happy you enjoyed your time with us. Enjoy your new car and please don't hesitate to call or email if you ever have any additional questions or concerns! Regards, Mike Castagnino - GM MCastagnino@foxvalleybgmc.com

January 24, 2013

I brought my buick enclave in for service. Joy Nevills took care of it, while I went up to look at the 2013 Buicks. I met Liz first, we visted ashort period, then Tony Fulco took over and showed me t More

by kwagner728
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Nevills, Tony Fulco, Liz Camacho-Axelson
Feb 27, 2013 -

Fox Valley GMC responded

Kenneth, friendly and knowledgeable service is at the heart of our dealership and I am glad to hear you were able to see just that! From servicing to sales, we enjoying working with you to find the best answer to every question or concern. Buicks are phenomenal vehicles and with features like E-Assist, are paving the way for advances in automotive technology. Thank you for stopping by and please do so, anytime. If you're ever curious as to what service specials are available or cars on the lot, you can visit us on Facebook and Twitter for the latest dealership insights! Sincerely, Mike Castagnino - GM MCastagnino@foxvalleybgmc.com

January 18, 2013

Extra effort by Tony to order the vehicle I wanted and get it to me in about 3 weeks was outstanding. He even drove me home and picked me up when the new vehicle arrived. The paperwork was done in less More

by midsomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fulco
Jan 21, 2013 -

Fox Valley GMC responded

Sally Congratulations again on your purchase! We were excited when the custom ordered Acadia arrived and a couple of days ahead of schedule! We look forward to seeing you back in the store for your free car washes and to answer and questions you may have! Thank you so much for your purchase and we are glad to have you a part of the Fox Valley Family!

January 10, 2013

The service that we received from Tony, Nate and Liz was amazing. We we're a little stressed out while working two jobs and trying to find a new vehicle the week before christmas but, Tony made everything More

by GenaRoozen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fulco, Liz Camacho-Axelson, Nate Scherer
Feb 27, 2013 -

Fox Valley GMC responded

Dave and Gena, thank you for choosing Fox Valley Buick GMC for your car-buying venture. Everyone on our team including Tony, Nate and Liz are devoted to simplifying the dealership experience so that you can find what you're looking for with the utmost ease and contentment. I am so glad we were able to facilitate everything (including the garage settings!) and get you back on the road with your brand new GMC Acadia! Please don't hesitate to stop by if you ever need anything else. Regards, Mike Castagnino - GM MCastagnino@foxvalleybgmc.com

January 07, 2013

I knew way before I needed to buy my next car that I would only buy from a Fox Valley dealership. Unfortunately, the time for me to buy a new car came unexpectedly the week before Christmas. I was stres More

by tsmith33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Mansk
Feb 27, 2013 -

Fox Valley GMC responded

Wow, what a great experience to hear about! Thank you for taking the time to write down this detailed reflection of your time with us. Although the need to buy a car is not always ideal, we work hard to make the process enjoyable and the results remarkable. It doesn't matter what time of year it is, what your needs are or the budget you're working with; we are dedicated to getting you the best vehicle for your own personal lifestyle. A higher level of service is what we aim for, period. I hope you're enjoying the new car and we look forward to seeing you for the next car wash! Regards, Mike Castagnino - GM MCastagnino@foxvalleybgmc.com

January 02, 2013

Christina made every effort to get us into a car we liked! I believe the folks at Fox Valley Buick GMC went above and beyond their abilities to find us a great deal! Would definelty recommend doing b More

by sgoettel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Wickersheim, Dan Serritella
Feb 27, 2013 -

Fox Valley GMC responded

Going above and beyond is what we're all about! Christina, like all of our team members, holds honesty, integrity and respect in great regard--not settling until your needs are considered and goals achieved. At no other dealership will you find employees so devoted to customer interests. I am happy to hear you feel so content with your experience. Please don't hesitate to stop by or call if you ever have any additional questions or concerns. Until then, check us out on Facebook and Twitter for the latest and greatest here at the dealership. Best, Mike Castagnino - GM MCastagnino@foxvalleybgmc.com

January 02, 2013

Justin & Nate were great to work with, and made the purchase, pick-up and orientation of our new vehicle a pleasant experience. Everything was easy to understand, and if we need more information or he More

by mhacae
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Mansk, Nate Scherer
Feb 27, 2013 -

Fox Valley GMC responded

We believe ease and understanding are at the backbone of every car-buying experience or, at least should be. Unlike others who are merely interested in making a sale, our entire team is dedicated to working WITH you to get the right car at the right price. Everything from browsing to orientation is of the utmost importance and we take great strides to make sure you leave our lot with all of your questions answered and needs considered. We look forward to seeing you in the future and keeping you updated on Facebook and Twitter! All the Best, Mike Castagnino - GM MCastagnino@foxvalleybgmc.com

December 31, 2012

Ben did a great job of helping us choose the right car, rather than just pressuring us to buy one. Everyone, including the sales manager, made us feel valued and worked hard to give us the best value for More

by Jeneal1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Stiritz, Nate Scherer
Feb 27, 2013 -

Fox Valley GMC responded

Finding a new car is all about making good choices. Employees, like Ben, take great care in working one-on-one with you, as a guide, to help you find the best vehicle to suit your needs. Owning a new car should start with a fantastic dealership experience and I am glad to hear we were able to provide that and even more (value)! We'd love for you to stop by in the future and let us help you with any questions or concerns that may arise. In the meantime you can follow us on Facebook and Twitter for the latest dealership insights. Enjoy your new Verano. Sincerely, Mike Castagnino - GM MCastagnino@foxvalleybgmc.com

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