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Fox Valley Volkswagen Crystal Lake
Crystal Lake, IL
684 Reviews
Located in Crystal Lake, IL, Volkswagen of Crystal Lake provides our customers with a stress-free sales experience and a finance department that can find financial solutions to save you money and fit within any budget or credit situation. In fact, our website offers several online tools like a Payment Calculator or our Get Pre-Approved feature that help you plan ahead. We are your one-stop shop for finding your next vehicle.
We offer free car-washes for as long as you own your vehicle, vehicle pick up and delivery and shuttle service. Don't forget about our dog area (we're pet friendly!) and our outdoor fireplace.
Our service department can take care of anything your VW needs - from oil changes and tire rotations to engine and transmission work.
Our customers are our number one priority and motivator - above all else, we strive to deliver a superior experience. We make auto easy for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 684 reviews
August 15, 2026
Enjoyed my purchase experience. Salesman was very helpful based on my needs. I would deal with him again Salesman was very helpful based on my needs. I would deal with him again More
by RMOBILE48
Verified Customer
August 06, 2026
Everyone at the dealership was tremendously helpful. Especially Frank Butnaru, Alex Williams, and Kyle Jones. Highly recommended Especially Frank Butnaru, Alex Williams, and Kyle Jones. Highly recommended More
by dziwulski
July 20, 2026
I’ve been coming to this dealership for service for a number of years. Stellar service, fair pricing, fantastic customer service. number of years. Stellar service, fair pricing, fantastic customer service. More
by jeantuttle
Employees Worked With
July 09, 2026
We had a great experience buying our new 2026 Atlas Cross Sport SEL R-Line. Reilly was personable, laid back, and knowledgeable, with zero pressure. He felt more like a friend than a salesman. We liked the e Sport SEL R-Line. Reilly was personable, laid back, and knowledgeable, with zero pressure. He felt more like a friend than a salesman. We liked the experience and trusted them so much that we came back a month later to buy a used car for my son, who just graduated high school. Same experience, same treatment as when we bought the Atlas. More
by KALE76
Employees Worked With
July 04, 2026
Michael made the process of getting my new car easy, from start to finish. He patiently answered all my questions and walked me through the process in a way that made me comfortable. start to finish. He patiently answered all my questions and walked me through the process in a way that made me comfortable. More
by Direwolf
Employees Worked With
June 29, 2026
Every thing about working with the dealership was straight forward and honest. The price quoted me was the price I paid. They gave me ample time to try the car and put up with changing my mind. I act straight forward and honest. The price quoted me was the price I paid. They gave me ample time to try the car and put up with changing my mind. I actually had been to a number of other dealers looking to purchase a GTI. Reilly was easy to deal with as well as the Sales Manager (Chris?). My only beef was it took about 3 hours to complete the purchase of car. That part of the deal was longest I have ever experienced and made me miss an appointment. I don't want to dwell on the negative part so leave it at that. On balance a great experience More
by michael12343
Employees Worked With
June 26, 2026
Great dealership, and great employees to work with when buying a car.i dealt with Alex, Bakari, and Kyle. I would highly recommend them. buying a car.i dealt with Alex, Bakari, and Kyle. I would highly recommend them. More
by hoppy750
June 26, 2026
These guys are the best! Bakari met and exceeded our expectations with a great deal on our new car! Bakari met and exceeded our expectations with a great deal on our new car! More
by smhilbert
Employees Worked With
June 26, 2026
Michael was very knowledgeable about the new 2025 Volkswagen that I purchased. Everything from the Paperwork to checking out me new car went smoothly. We even left for lunch and he was able to have e Volkswagen that I purchased. Everything from the Paperwork to checking out me new car went smoothly. We even left for lunch and he was able to have everything ready to go when we came back. I couldn't of asked for a better Sales guy. Thanks Mike! More
by oasmarketing
June 20, 2026
Jack provided solid service. He presented all possible options at the end of my lease and made the decision and purchase process easy. This is my second vehicle from this dealer. He presented all possible options at the end of my lease and made the decision and purchase process easy. This is my second vehicle from this dealer. Highly recommend. More
by skispring
Employees Worked With
